Ratings based on 80 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Nov 2024
A nice hotel in Eldoret
Comment from Hotel Management
26 Nov 2024 by Kenneth - Operations Manager, Hotel Management
Dear Valued,Thank you so much for your kind review! We're thrilled to hear that you had a nice stay with us in Eldoret. Your feedback is truly appreciated, and we look forward to welcoming you back for another wonderful experience.
by A verified traveler
Posted 12 Nov 2024
Rooms were nice - had no a/c the buffets were good and great customer service
Comment from Hotel Management
13 Nov 2024 by Kenneth - Operations Manager, Hotel Management
Dear Valued Guest,Thank you for sharing your feedback! We’re glad to hear you enjoyed the comfort of our rooms, the quality of our buffet, and our team’s customer service. We’re committed to enhancing every aspect of our guests’ experience, and your feedback about the air conditioning helps us know where we can improve. We look forward to welcoming you back for an even more comfortable stay in the future!
by A verified traveler
Posted 11 Nov 2024
Stay was good - lower rooms have no ac
Comment from Hotel Management
11 Nov 2024 by Evalyne Rono, Hotel Management
Dear Tacoma,Thank you for your feedback! We are glad you enjoyed your stay. we apologize for any inconvenience caused by the lack of AC in the lower rooms. We are continuously working to improve guest comfort, and we appreciate your input. We hope to welcome you back soon!Kind regards,Evalyne Rono Reservations Agent
by A verified traveler
Posted 1 Sep 2024
The property was beautiful and convenient. And of course, the staff was world class. I will be back.
Comment from Hotel Management
2 Sep 2024 by Kenneth, Hotel Management
Dear John,Thank you so much for your kind words and for choosing to stay with us. We're delighted to hear that you enjoyed the beauty and convenience of our property, and we're especially thrilled that our team made such a positive impression on you. We look forward to welcoming you back on your next visit!Warm regards,KennethOperations Manager
by A verified traveler
Posted 20 Jul 2024
It was very good.
Comment from Hotel Management
2 Sep 2024 by Kenneth, Hotel Management
Dear Aggrey,Thank you for your feedback! We're glad to know you had a good experience with us. We hope to have the pleasure of welcoming you back soon for another enjoyable stay.Warm regards,KennethOperations Manager
by A verified traveler
Posted 30 Jun 2024
Best hotel rooms in the arean. Great menu selection of food. Chef can cayer for people with food allergies.
by A verified traveler
Posted 23 Jun 2024 on Hotels
by A verified traveler
Posted 2 May 2024
There did not seem to be air conditioning. Not all bulbs were in working order.
by A verified traveler
Posted 30 Jan 2024
problem
Comment from Hotel Management
8 Feb 2024 by Yasmine Eid, Hotel Management
Dra Hiroki,Thank you for sharing your feedback regarding your recent stay with us at Boma Inn Eldoret. We are deeply disappointed to learn that your experience fell short of your expectations, resulting in a 1/5 rating.We sincerely apologize for any inconvenience or dissatisfaction you encountered during your time with us. Your feedback is invaluable to us as we continuously strive to improve and enhance the guest experience.We would greatly appreciate the opportunity to discuss your concerns further and work towards a resolution. Please feel free to reach out to us directly so that we can better understand your specific issues and address them accordingly.Once again, we apologize for any shortcomings during your stay, and we hope to have the opportunity to regain your trust and welcome you back for a much-improved experience in the future.Warm regards,Yasmine EidCluster General Manager
by A verified traveler from Bear
Posted 13 Jan 2024
Comment from Hotel Management
8 Feb 2024 by Yasmine Eid, Hotel Management
Dear John,Thank you so much for taking the time to share your experience with us! We're absolutely delighted to hear that you had a fantastic stay and that we were able to meet or exceed your expectations. Your 5/5 rating means the world to us and serves as a wonderful motivation for our team to continue delivering exceptional service.If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We can't wait to welcome you back for another wonderful stay in the future!Warm regards,Yasmine EidCluster General Manager
