Ratings based on 164 Verified Reviews
3.5 Room cleanliness
3.6 Service & staff
3.3 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from Elberton
Posted 29 Nov 2024
As soon as I got to the property I was greeted with a gracious smile from the clerk! He was super polite!! But once I got in the room it was no sheets and blankets! The room had an awful odor! The room was outdated! There was blood stan on one of the mattresses! If I hadn’t been drinking I would’ve turned around and went back to my house, an hour away! But since the clerk was super nice, some of the flaws in the room was made up by his politeness! But overall, Super 8 needs to do better! 2 out of 10 is what I rate it! Don’t think I’ll be staying here again!
Comment from Hotel Management
3 Dec 2024 by general manager , Hotel Management
Dear Shirley,Thank you for taking the time to share your feedback. While I’m glad to hear that our clerk left a positive impression with their warm hospitality, I am deeply concerned and disappointed to learn about the condition of your room.Please accept my sincerest apologies for the issues you encountered. The cleanliness and comfort of our rooms are top priorities, and what you experienced falls far below our standards. I will immediately address this with our housekeeping and maintenance teams to ensure such occurrences are resolved and prevented in the future.We truly value your feedback as it helps us improve. If you’d be open to discussing your stay further.Thank you for bringing this to our attention, and I hope you will consider giving us another chance to provide you with a much better experience in the future.
by A verified traveler
Posted 23 Nov 2024
The staff eas friendly but the property isn't very well kept up. The door lock was missing 3 screws and our second room had a toilet issue.
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
21 Nov 2024 by General Manager , Hotel Management
Thank you so much for your wonderful 5/5 rating! We are absolutely delighted to hear that you had such a positive experience with us. Your kind words mean a lot to our team, and it’s incredibly rewarding to know that we were able to meet your expectations.We look forward to welcoming you back on your next visit and continuing to provide you with exceptional service.Thank you once again for choosing super8 Elberton !
by A verified traveler
Posted 27 Oct 2024
Loved everything about this hotel and staff! Will be returning for next upcoming visits!
Comment from Hotel Management
29 Oct 2024 by General Manager , Hotel Management
Dear Natosha,Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay and had a great experience with our staff. It was truly our pleasure to have you as our guest, and we can’t wait to welcome you back on your upcoming visits. If there’s anything we can do to make your next stay even more comfortable, please don’t hesitate to let us know!Safe travels, and see you soon!Warm regards,
by A verified traveler
Posted 19 Oct 2024
Comment from Hotel Management
21 Oct 2024 by General Manager , Hotel Management
Dear Megan,Thank you for taking the time to share your feedback. I’m sorry to hear that your experience did not meet your expectations. Your insights are important to us, and I would love to understand more about the issues you encountered.Please feel free to reach out to me directly so we can address your concerns and work towards making improvements. We hope to have the opportunity to serve you better in the future.Best regards,
by A verified traveler
Posted 18 Sep 2024
Comment from Hotel Management
18 Sep 2024 by RP, Hotel Management
thanks , Ronald.
by A verified traveler
Posted 4 Sep 2024
No working TV, stains in Carpet etc.
Comment from Hotel Management
4 Sep 2024 by RP, Hotel Management
will check for your concern, sorry for the stay.
by A verified traveler
Posted 27 Aug 2024 on Hotels
Comment from Hotel Management
28 Aug 2024 by RP, Hotel Management
let us know what can we make better.
by A verified traveler
Posted 26 Aug 2024
They really nice to me here
Comment from Hotel Management
27 Aug 2024 by RP, Hotel Management
Thank you for choosing our hotel, and for taking the time to write a review!
by A verified traveler
Posted 25 Aug 2024 on Hotels
We had no ac in the unit would not work there bugs everywhere no clean bedding ir towels the guest next door to us was threatening us we had to leave as soon as we checked in we where there for 40min n felt unsafe to the point we left n checked out they said we could get our stay refunded
Comment from Hotel Management
4 Sep 2024 by RP, Hotel Management
you should have reported at front desk while at stay not after., we would have change the room. sorry for inconvenience
