Ratings based on 50 Verified Reviews
4.9 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Oct 2024
Amazing staff and stay. It’s my go to place when I’m in Havana
Comment from Hotel Management
10 Oct 2024 by Hostal Cotarelo, Hotel Management
Monique muchas gracias por sus palabras para con nosotros. Esperamos con gusto tenerla nuevamente. Aqui estamos. Saludos
by A verified traveler
Posted 4 Oct 2024
Comment from Hotel Management
11 Nov 2024 by Hostal Cotarelo, Hotel Management
Modesto muchas gracias por su evaluación para con el Hostal Cotarelo. Siempre será un placer tenerlo una vez mas.
by A verified traveler
Posted 28 Sep 2024
Very good place to stay. A bit far from old town.
Comment from Hotel Management
28 Sep 2024 by Hostal Cotarelo, Hotel Management
Hola Peter soy Jorge del Equipo del Hostal Cotarelo. Muchas gracias por su buena opinión, para nosotros es muy importante, así podemos cada día brindar un mejor servicio
by A verified traveler
Posted 2 Sep 2024
I stayed for the second time at the Cotalero hostel and it was a pleasant and comfortable stay. I like it because it is centrally located and you can move to different parts of the city without any problem. It meets the amenities mentioned in its accommodations.
Comment from Hotel Management
5 Sep 2024 by Hostal Cotarelo, Hotel Management
Simon, muchas gracias por habernos elegido por segunda vez y por sus palabras para con el hostal. Con gusto le seguiremos sirviendo.
by A verified traveler
Posted 25 Jul 2024
Regarding the Hostal Cotalero, I can say that I liked its location, since it is in one of the most central areas of Vedado. The person in charge of receiving you once you arrive is very attentive and helpful and is available for whatever is needed. I must say that the bed, the air conditioning, the way the room was organized, the bathroom and especially the shower were in perfect condition. I would definitely stay there again once I visit Havana on another occasion, since I felt that it was a modern, cozy and affordable place.
Comment from Hotel Management
12 Aug 2024 by Hostal Cotarelo, Hotel Management
Simon, muchas gracias por su positivas opiniones respecto a nuestro hostal. Siempre nos satisface que los clientes queden complacidos. Aquí estamos para cuando tenga otra oportunidad de estar a Cuba.
by A verified traveler
Posted 24 Jun 2024
All around amazing property and staff.
Comment from Hotel Management
24 Jun 2024 by Hostal Cotarelo, Hotel Management
Hola Monique soy Jorge del equipo del Hostal Cotarelo ,muchas gracias por su evaluación. Nos ayuda mucho a dar cada día un mejor servicio.Saludos
by A verified traveler
Comfortable and clean
Posted 15 Jun 2024 on HotelsThe hotel was lovely, very clean and very comfortable, I would stay here again.
The internet was a bit of a hindrance ,I know Cuba isn't know for great internet, however there were simple websites I couldn't access such as the Viazul one to book bus tickets. Meaning I had to walk to the bus station to get a ticket instead. That's quite an essential site when you're here to travel.
Literally the only thing that let me down was the fact the listing states they speak Spanish and English. Which is perfect cos sadly I don't speak Spanish. However this wasn't so useful. I was checked in and greeted by two staff, the one that showed me the room spoke to me in Spanish despite me saying I didn't know it, understandably she doesn't speak English. So I've no idea what she was saying about the room or anything. She was trying to get me to go in the bathroom and was very insistent but I don't know what she wanted me to do.
As this was my first visit to Cuba I didn't know where anything was, the staff member I spoke to in the morning had a better grasp of English but not much better.
Noone seemed to know Havana from a tourist perspective so couldn't answer any of my questions. I was trying to book a train to travel across the island and noone there knew how to do this or where to go. That was the case for all the enquiries I had as a tourist.
Also I couldn't get my head around the conversion of money in Cuba and the staff member got quite impatient with me about that.
Comment from Hotel Management
22 Jun 2024 by Hotal Cotarelo, Hotel Management
Annamarie, muchas gracias por su elogio al Hostal Cotarelo, refiriendo su limpieza y comodidad, con gusto esperamos que nuevamente nos visite, para nosotros será un placer. En cuanto a la barrera del idioma hacemos nuestro máximo esfuerzo en la comunicación con el cliente, lamentamos que no haya sido lo que totalmente esperaba, le aseguramos que para una próxima ocasión pondremos más empeño en una mejor comunicación. En cuanto al conocimiento de los viajes en trenes no es menos cierto que conocemos poco pues el transporte ferroviario en Cuba es muy malo, al punto que en ocasiones funciona (pesimamente) y en ocasiones no funciona nada, razón por la cual tenemos más dominio de los viajes en bus que en tren. Gracias a su opinión pondremos más empeño en estar mejor documentados en cuanto a otros medios de transporte dentro del país. El cambio de moneda es engorroso dentro de Cuba dado que hay un cambio oficial (1.00 USD x 120.00 CUP) y otro informal por el cual se rige el 100% de los que acá vivimos, eso en ocasiones le trae confusión a los que nos visitan, a partir de ahora documentaremos más a nuestros clientes para que no haya malos entendidos y conlleve a la menos confusión posible. Annemaria una vez más muchas gracias por su evaluación del Hostal Cotarelo, gracias por ayudarnos con sus opiniones y aquí estamos para servirle.Saludos
by A verified traveler
Posted 10 May 2024
Comment from Hotel Management
9 Jul 2024 by Hostal Cotarelo, Hotel Management
Muhammad muchas gracias por tu evaluación, te la agradecemos y muchas gracias por habernos elegido. Aquí estamos.Saludos
by A verified traveler
Posted 17 Oct 2023
Great stay
Comment from Hotel Management
18 Nov 2023 by Roberto, Hotel Management
Muchas gracias Monique! Fue un placer tenerte en casa y te agradecemos que nos hayas escogido.
by A verified traveler
Posted 7 Mar 2023 on Hotels
