Ratings based on 239 Verified Reviews
4.9 Room cleanliness
4.9 Service & staff
4.8 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Dec 2024
We had a wonderful stay at the El Candil hotel in Havana. The hotel is spotlessly clean, wonderfully decorated and the staff are super friendly and helpful. Reception and general help by Rosabel & Guiomar is priceless, backed up by Nestor at night, all brilliant guys. The rest of the staff are also lovely, helpful and attentive too.
Roof top bar is serves great food and drinks, bar and food staff again - super.
All in all we would thoroughly recommend the hotel as your Havana base.
David & Alison from London
Comment from Hotel Management
29 Dec 2024 by Yanetxy, Hotel Management
Thank you, David and Alison, for your kind words! We're thrilled you enjoyed your stay, the decor, and our team's hospitality. Your recommendation means the world to us, and we hope to welcome you back soon!
by A verified traveler
Posted 26 Dec 2024
Nice place and wonderful people
Comment from Hotel Management
27 Dec 2024 by Guiomar, Hotel Management
We sincerely appreciate your rating of 5/5 for our hotel. Thank you for choosing us for your stay in Havana.
by A verified traveler
Posted 26 Dec 2024
A wonderful stay in this beautiful spotless hotel. However what made it was the staff- so friendly, helpful and hospitable. From the moment we arrived with transfer from the airport to advice on beautiful restaurants, making reservations and providing advice on where to visit in the city. It was my birthday the day after we checked out however I arrived at breakfast to balloons and a cake on the table. Highly recommend this hotel
Comment from Hotel Management
27 Dec 2024 by Yanetxy, Hotel Management
Thank you for your kind words! We’re thrilled you enjoyed your stay and appreciated our team’s hospitality. It was a pleasure making your birthday special. We look forward to welcoming you back soon!
by A verified traveler
Posted 22 Dec 2024
Our stay was almost perfect, the location in the middle of Vedado is great, the hotels itself has a special style and atmosphere from old days of Havana that transports you years in the past. The staff was helpful and accommodating (we asked for a late checkout). The room was clean and well decorated. The only issue was the lack of WiFi signal in our room, to get some signal we had to stick by the reception. If I can suggest anything, it would be to get a better coverage inside the hotel.
Comment from Hotel Management
23 Dec 2024 by Rosabel, Hotel Management
Thank you for your feedback! We're thrilled you enjoyed the location, atmosphere, and service. We appreciate your suggestion about improving WiFi coverage and will work on enhancing the experience. We hope to welcome you back soon!
by A verified traveler
Posted 28 Nov 2024
The staff was incredible. Very helpful concierge that was ready to provide for all your needs.
Comment from Hotel Management
4 Dec 2024 by Yanetxy , Hotel Management
Thank you for your kind words! We're thrilled our staff and concierge could make your stay so enjoyable. We hope to welcome you back soon!
by A verified traveler
Posted 19 Nov 2024
It is difficult to review after receiving service that was nothing short of friendly, attentive and extremely helpful, however, pushing a premium price of $170 per night for a room when not all amenities are available, is cheeky. The hotel could’ve lowered the price considering the advertised pool had no water in it and the wifi didn’t reach our room.
The room was situated between an outdoor walkway, leaving very little room for privacy when the blinds were open. The furniture is beautiful and a statement piece but upon closer inspection, the finishes are quite cheap.
The above made this stay extremely difficult to justify the price for value received.
The team was incredible, so it’s really not the service that lacks but more the quality of the establishment.
Comment from Hotel Management
20 Nov 2024 by Rosabel, Hotel Management
We’re thrilled to hear that our team was able to impress with their friendly and attentive service. We appreciate your feedback and will take your suggestions regarding the Wi-Fi and privacy into account. As for the pool, we’re sorry you couldn’t enjoy it during your stay, but unfortunately, scheduled maintenance has its own timeline. We also appreciate your keen eye for detail when it comes to our furnishings; it’s a real pleasure to host guests with such exquisite taste. It was a true pleasure having you with us, even if only for one night.
by A verified traveler
Posted 20 Oct 2024
I had an amazing stay at El Candil Boutique Hotel! The room was exceptionally spacious and spotless, offering a comfortable and luxurious feel. The staff were incredibly friendly and attentive, making our entire stay even more enjoyable. The food and drinks were excellent, and the fact that they accept card payments made everything so convenient. I would highly recommend staying at this 5-star boutique hotel to anyone looking for a great experience!
Comment from Hotel Management
22 Oct 2024 by Rosabel, Hotel Management
Thank you for your glowing review! We're thrilled to hear that you had such an amazing stay at El Candil Boutique Hotel. It’s wonderful that you found the room spacious and spotless, and that our team helped make your visit extra special. We're also glad the food, drinks, and the convenience of card payments added to your experience. Your recommendation means a lot to us, and we can't wait to welcome you back for another luxurious stay!
by A verified traveler
Posted 15 Oct 2024
great location. Clean neat and tidy. Bfast perfecto
Comment from Hotel Management
16 Oct 2024 by Yanetxy , Hotel Management
Thank you for your kind words! We're glad you enjoyed the location and cleanliness, and that breakfast was perfect for you. Hope to welcome you back soon!
by A verified traveler
Posted 10 Oct 2024
It was a beautiful restored mansion. The main problem was the bed - it was absolutely awful. I struggled for 2 days to sleep properly. The staff, Yanexy and Rosabel found a way to make it more comfortable.
The wifi was terrible here. They need to fix it.
Otherwise everything else was lovely.
Comment from Hotel Management
10 Oct 2024 by Guiomar, Hotel Management
Thank you for your feedback! We're glad you enjoyed the beauty of the restored mansion and found the overall experience lovely. We’re sorry to hear about the discomfort with the bed, but it’s great that Yanexy and Rosabel were able to help make it more comfortable for you.Regarding the Wi-Fi, it is unfortunately beyond our control, as the sole provider in Cuba does not offer us service. However, we do our best to provide what we can, free of charge to our guests.
by A verified traveler
Posted 28 Sep 2024 on Hotels
Comment from Hotel Management
30 Sep 2024 by Yanetxy , Hotel Management
We sincerely appreciate your rating of 10/10 for our hotel. Thank you for choosing us for your stay in Havana.
