Ratings based on 2,332 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
Check in is Terrible.
Comment from Hotel Management
23 Nov 2024 by Javier Gomez, Hotel Management
Dear Arkadi, Thank you for sharing your experience with us and we are deeply sorry to read about your disappointment with certain aspects of our service. That is why we take all your comments into account in order to put them into practice and to be able to offer a better service in a future. We hope that you will give us another opportunity to give you a warm welcome and to be able to satisfy all your needs during your stay.Sincerely,Javier Gomez, Guest Relations Department
by A verified traveler from Onalaska
Posted 22 Nov 2024
Not one restaurant is worth visiting !
Overall personal very unpolied.
Poor quality animation team.
Comment from Hotel Management
22 Nov 2024 by Guest Relations Department, Hotel Management
Dear Jozef,We truly value every guest's opinion and take all comments seriously as they help us improve. We’re committed to providing a better experience for all our visitors, and we hope to have the opportunity to welcome you back in the future to exceed your expectations. If there’s anything specific you’d like to share or discuss further, please don’t hesitate to reach out to us directly.Kind regards.Juan OrtizGuest Relations Department.
by A verified traveler
Posted 21 Nov 2024
Our stay was first class! Staff was incredibly friendly, always smiling. Resort was beautiful. Loved the separate quiet pool. Would not change a thing!
Comment from Hotel Management
21 Nov 2024 by Guest Relations Department, Hotel Management
Dear Jacob,Thank you so much for your kind words! We're thrilled to hear that your stay exceeded your expectations and that you enjoyed the resort's amenities, especially the quiet pool. Our team takes great pride in providing friendly and welcoming service, and it’s wonderful to know it made your visit so memorable. We hope to have the pleasure of welcoming you back again soon!Kind regards.Juan OrtizGuest Relations Department.
by A verified traveler
Posted 20 Nov 2024
This resort is a 10/10 staff was very nice and very helpful. Would return back
Comment from Hotel Management
20 Nov 2024 by Guest Relations Department, Hotel Management
Dear Carl,It is a pleasure for us to know that you have enjoyed a wonderful vacation in Punta Cana with Bahia Principe Hotels & Resorts, especially for the spectacular attention of our staff.Kind regards.Juan OrtizGuest Relations Department.
by A verified traveler
Posted 20 Nov 2024
Yes
Comment from Hotel Management
20 Nov 2024 by Guest Relations Department, Hotel Management
Dear Vladimir,It is a pleasure for us to know that you have enjoyed a wonderful vacation in Punta Cana with Bahia Principe Hotels & Resorts, especially for the spectacular attention of our staff.Kind regards.Juan OrtizGuest Relations Department.
by A verified traveler
Posted 19 Nov 2024
Everyting was close and available
Comment from Hotel Management
20 Nov 2024 by Guest Relations Department, Hotel Management
Dear William,Thank you for your kind feedback! We're delighted to hear that you found everything conveniently close and accessible during your stay. Providing ease and convenience for our guests is always a priority, and we're thrilled it contributed to your experience. We hope to welcome you back soon for another enjoyable visit!Kind regards.Juan OrtizGuest Relations Department.
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Guest Relations Department, Hotel Management
Dear Tchella,Thank you for your 4 out of 5 star rating! We are glad to hear that your experience was very positive. We appreciate your feedback and are glad you enjoyed your stay. If you have any suggestions on how we can improve to reach 5 stars, please feel free to share them. We look forward to having the pleasure of welcoming you back and providing you with an even better experience, thank you for your support!Regards.Juan OrtizGuest Relations Department.
by A verified traveler
Posted 19 Nov 2024
I didn't like the mobile service, it did not let us use it when we need to. I also didn't like how they overlap the performance to many thing happening all at the same time.
Comment from Hotel Management
20 Nov 2024 by Guest Relations Department, Hotel Management
Dear Viviana,We regret that the mobile service did not meet your expectations and that the scheduling of performances and activities felt overlapping. Providing a seamless and enjoyable experience for our guests is a top priority, and your comments are invaluable in helping us identify areas for improvement.We appreciate your input and will review these concerns with the relevant teams to ensure a more organized and accessible experience in the future. Thank you again for bringing this to our attention, and we hope to have the opportunity to welcome you back and exceed your expectations.Kind regards.Juan OrtizGuest Relations Department.
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Guest Relations Department, Hotel Management
Estimado Angel,¡Gracias por tu calificación de 4 estrellas de 5! Nos alegra saber que tu experiencia fue muy positiva. Apreciamos tus comentarios y estamos encantados de que hayas disfrutado de tu estancia. Si tienes alguna sugerencia sobre cómo podemos mejorar para alcanzar las 5 estrellas, no dudes en compartirla. Esperamos tener el placer de recibirte nuevamente y ofrecerte una experiencia aún mejor. ¡Gracias por tu apoyo!Saludos.Juan OrtizGuest Relations Department.
by A verified traveler
Posted 17 Nov 2024
Beautiful resort
Comment from Hotel Management
18 Nov 2024 by Guest Relations Department, Hotel Management
Dear Victoria,It is a pleasure for us to know that you have enjoyed a wonderful vacation in Punta Cana with Bahia Principe Hotels & Resorts, especially for the spectacular attention of our staff.Kind regards.Juan OrtizGuest Relations Department.
