Ratings based on 979 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jan 2025
My only complaint is that my room was not ready at 3pm, their standard check in time. So I’m paying for time not spent in my room which was reserved months in advance. This is the second time this has happened.
by A verified traveler
Posted 2 Jan 2025
I was disapointed in the overall cleanliness of the room. It appeard clean but walking around barefoot, i might just as well been outside. Two trash cans in the room, none of which was in the bathroom. Apparently, NO housekeeping services, unless requested 24 hr notice is given. But, even with 36 hr notice, they still failed to clean the room. Ive been a traveler for a long time and im still amazed at facilities that have no elevators to upper floors, and this is one of tbose. Not sure how this is acceptable under the Americans with Disabilities Act? Overall, I not return to this hotel for any futer travel to that area.
by A verified traveler
Posted 31 Dec 2024
Comment from Hotel Management
2 Jan 2025 by Adi, Hotel Management
Thank you for choosing to stay with us, Jhmari. I hope you were able to enjoy your stay. I hope to see you again in the near future. Take care and Happy New Year!
by A verified traveler
Posted 31 Dec 2024
We stayed for the Christmas holidays. The location is close to the airport which is why we selected it. The staff was lovely and the breakfast was welcomed to start the day with more than enough options.
Things I liked:
-Free receipt of packages for guest
-Laundry available (Front desk has the quarters needed so that was convenient) it cost $2 per was per dryer per soap per dryer sheets
-Free Breakfast
-Close to airport
-Exceptional customer service
Things to improve:
-Parking cost US$20 per day
-There are no elevators - this shocked me but it because Hyatt House unlike Hyatt Place is a series of 3-storey houses not one single storey hotel - I did not know that. I would definitely recommend requesting a 1st floor if accessibility is an issue. We had a 2nd floor and getting the suitcase up and down was a stress (the hotel can help with that if needed in their defence).
- Location from the main building - we were initially place in Building 10, which was far and very noisy as the train path is literally outside. We were moved to building 18 which was way better I would recommend asking for a building closes to the front and "odd numbered buildings" offer more privacy...building 18 was literally by the roadway.
Gettig to any major activity (with traffic) was about 45mins to 1hr like Disney and Lego Land...but we did choose close to airport which meant far from activities. There are 2 famous restaurant walking distance, but it is $$$$ price range.
Comment from Hotel Management
2 Jan 2025 by Adi, Hotel Management
Thank you for choosing to stay with us, Melissa. I am glad you were able to enjoy your stay. It was a pleasure hosting you and your family during your short visit. hope to see you again in the near future. Take care and Happy New Year!
by A verified traveler
Posted 28 Dec 2024
Clean and in a nice quiet area. Friendly staff
Comment from Hotel Management
2 Jan 2025 by Adi, Hotel Management
Thank you for choosing to stay with us, Shaunl. I am glad you were able to enjoy your stay. I hope you made it home safe. We look forward to your next visit in town. Take care and Happy New Year!
by A verified traveler from Scottsdale
Posted 26 Dec 2024
The staff is wonderful and the rooms are spacious. The location is close the the freeway, beach, and great restaurants. My only suggestion is the property could use a good power wash on the sidewalks,
Comment from Hotel Management
2 Jan 2025 by Adi, Hotel Management
Thank you for choosing to stay with us, Shawn. I am glad you were able to enjoy your stay. I hope to see you again in the near future. Take care and Happy New Year!
by A verified traveler
Posted 23 Dec 2024
Comment from Hotel Management
24 Dec 2024 by Adi, Hotel Management
Thank you for choosing to stay with us, Erkan. I apologize your stay was anything less than satisfying. It is our hope you give us another try again. I jope to see you again in the near future. take care and have a great week.
by A verified traveler
Posted 18 Dec 2024
Comment from Hotel Management
21 Dec 2024 by Adi, Hotel Management
Thank you for choosing to stay with us, Ravi. I apologize your stay was anything less than satisfying. It is our hope you give us another try again in the near future. I hope you have a great day :)
by A verified traveler
Posted 16 Dec 2024
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Comment from Hotel Management
17 Dec 2024 by Adi, Hotel Management
Thank you for choosing to stay with us, Clarisa. I am glad you were able to enjoy the perks here on property. I look forward to your next visit in town. take care and have a great week :)
by A verified traveler
Posted 15 Dec 2024
The breakfast was pretty good. The staff was friendly and accommodating. Room was clean, some of the furniture was a bit worn but all in all a peaceful relaxing stay.
Comment from Hotel Management
17 Dec 2024 by Adi, Hotel Management
Thank you for choosing to stay with us, Lauren. I am glad you were able to enjoy the perks here on property. I look forward to your next visit in town. take care and have a great week :)
