Ratings based on 977 Verified Reviews
3.6 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jan 2025
I have booked two queen beds room but without inform they change to two room with single bed , in mid night they asked look for other option I was travelling with kids , even room are dirty and bad smell coming , utensils are not place. By chance if you get half of them are missing.they don’t have air fresher and bed sheets are dirty, no body care about if you complain it
by A verified traveler
Posted 1 Jan 2025
by A verified traveler from Moline
Posted 1 Jan 2025
I very bad service
Comment from Hotel Management
2 Jan 2025 by Hotel Management, Hotel Management
Dear Naveen,We regret that your experience did not meet expectations. Providing excellent service is a top priority, and it’s disappointing to learn that we fell short during your stay. Your feedback is important, and we will review this internally to address any shortcomings and ensure improvements are made. Thank you again for your feedback, as it helps us improve the experience for all of our guests. We hope we have the opportunity to make a much better impression on a future stay.Sincerely,Hotel Management
by A verified traveler
Posted 30 Dec 2024
Had a strong lingering smell
Comment from Hotel Management
31 Dec 2024 by Hotel Management, Hotel Management
Dear Jamie,We apologize for the unpleasant atmosphere during your stay. Providing a fresh and comfortable environment is a priority, and we regret that this was not your experience. Your feedback is important, and we’ll address this issue to ensure a more welcoming environment for our guests. Thank you again for your feedback, as it helps us improve the experience for all of our guests. We hope we have the opportunity to make a much better impression on a future stay.Sincerely,Hotel Management
by A verified traveler
Posted 30 Dec 2024
Disappointed, no trash bucket in the room and fire alarm was dias
Comment from Hotel Management
31 Dec 2024 by Hotel Management, Hotel Management
Dear Fabian,We're sorry to learn about your disappointing experience. A missing trash bin and a fire alarm issue are concerning and do not align with the standards we strive to maintain. Please be assured that your concerns will be addressed with our team to ensure they are resolved. Our guests' comfort and satisfaction are our foremost concerns. We look forward to the possibility of hosting you again, giving us the chance to show you our dedication to outstanding hospitality.Sincerely,Hotel Management
by A verified traveler
Posted 25 Dec 2024
by A verified traveler
Posted 17 Dec 2024
by A verified traveler
Posted 11 Dec 2024
by A verified traveler
Posted 10 Dec 2024
Nice
Comment from Hotel Management
10 Dec 2024 by Hotel Management, Hotel Management
Dear Otis, Thank you for being our guest. We are pleased that you had a pleasant time and enjoyed your stay. Feedback like yours allows us to monitor and continually improve our guest experience. We hope you will reconsider and allow us to provide you with the hospitality you deserve.Sincerely,Hotel Management
by A verified traveler
Posted 3 Dec 2024
Nice it was in same lot as Ralph’s and parking was easy a little out dated but slept very well
Comment from Hotel Management
4 Dec 2024 by Hotel Management, Hotel Management
Dear Jamarcus, Thank you for taking the time to review your recent stay. We are glad that you loved most aspects of your stay and got a great night's sleep. However, we will share your comments regarding the parking with the appropriate individuals. Without feedback, we cannot improve our service to our guests, so we thank you for sharing. We hope we will have the pleasure of welcoming you again whenever your travels bring you to the area.Sincerely,Hotel Management
