Ratings based on 367 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Nov 2024
really nice place to stay convenient the staff friendly and the food was really good
by A verified traveler
Posted 20 Oct 2024
Not a good experience when you are trying to go to sleep and find cuckroaches in your bed, not what you expect out of a hotel with this name.
Comment from Hotel Management
22 Oct 2024 by Kevin, Hotel Management
Dear Ernesto,Thank you for brining this to our attention. We do have a monthly service that comes out and sprays for pest. I do want to apologize for the issue you did encounter. We hope that you will give us another chance in the future
by A verified traveler
Posted 12 Oct 2024
Comment from Hotel Management
22 Oct 2024 by Kevin, Hotel Management
Michael W,Thank you for writing a review about your most recent stay with us at Best Western El Reno. We hope to see you again soon
by A verified traveler
Posted 9 Oct 2024
Comment from Hotel Management
22 Oct 2024 by Kevin, Hotel Management
Dear Kelly,Thank you for taking the time to let us know that you enjoyed your stay with us at Best Western El Reno. We hope to see you again in the future
by A verified traveler
Posted 25 Sep 2024
A decent budget motel right off the interstate. The breakfast had a wide selection of options.
Comment from Hotel Management
22 Oct 2024 by Kevin, Hotel Management
Dear Cynthia,We are happy to hear that you enjoyed your stay with us especially the breakfast. Its always nice to get your day started off right. We look forward to seeing you again
by A verified traveler
Posted 24 Aug 2024
Ok
Comment from Hotel Management
3 Sep 2024 by Kevin, Hotel Management
Thank you for rating us so high on your most recent stay with us. We truly appreciate your business and hope to see you again in the near future
by A verified traveler
Clean and comfortable with technical difficulties
Posted 19 Aug 2024 on HotelsSo the first room they put me in has a non operational fridge, so I called the desk and they immediately switched me rooms. Second room fridge worked but the remote for the TV wouldn't change the channel. I called the desk and they sent someone to take a look at it but no one really knew how to fix it. I pulled up the cable company website to troubleshoot the remote to no avail. They told me the night shift worker would have a better chance to fix it and to call the desk in a couple hours. I did and the guy was pretty curt and didn't even come look and didn't offer to change my room. So I did my entire stay on Comedy Central which luckily I like well enough. The room was clean, the AC worked great, breakfast was delicious and the pool was lovely and not over chlorinated. Paying full price for a room with only one channel sticks in my teeth a little though, and that's why I only gave 4 stars.
Comment from Hotel Management
3 Sep 2024 by Kevin, Hotel Management
Dear David,Thank you for your candid comments, we work hard to make every guest stay enjoyable and we have worked on the refrigerator issues as well as trained staff on proper way to trouble shoot television problems, We hope to see you again
by A verified traveler from Newton
Posted 14 Aug 2024
Comment from Hotel Management
21 Aug 2024 by Bianca, Hotel Management
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.
by A verified traveler
Posted 12 Aug 2024
Good room for price
Comment from Hotel Management
3 Sep 2024 by Kevin, Hotel Management
Devan,Thank you for rating us a 4 out of 5. We hope to see you again
by A verified traveler
Convenient and clean.
Posted 7 Aug 2024 on HotelsIt was clean and roomy. Check-in was easy. Everyone was friendly. We needed a place to crash over night on our journey back home. And for that reason, we didn’t get to experience breakfast as we left before the start of breakfast.
Comment from Hotel Management
3 Sep 2024 by Kevin, Hotel Management
Maria,Thank you for taking the time to fill out a survey, we hope next time that you get a chance to enjoy our delicious breakfast.
