Ratings based on 845 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
3.9 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Nov 2024
We did not get what we paid for
by A verified traveler from carolina
Posted 5 Nov 2024
El area tiene todo cerca y buenas opciones. Los empleados siempre dispuestos a ayudar en lo que se les solicitaba.
by A verified traveler
Posted 30 Oct 2024
by A verified traveler from Killarney
Posted 25 Sep 2024
Great stay two blocks of La Rambla, Palau Guell just a couple of doors down. Loved the spot for accessing dining and shopping opportunities.
by A verified traveler
Posted 24 Sep 2024
by A verified traveler
Posted 3 Sep 2024
8/10 good all round.
by A verified traveler
Posted 24 Aug 2024
Staff was friendly and helpful. They suggested excellent restaurants such as “My Way”. Pool was great as well.
by A verified traveler
Posted 16 Aug 2024
Affordable , clean and friendly. Far from airport and sighting
by A verified traveler from Whitehorse
Posted 16 Aug 2024
The hotel lobby is nice, ok pool, great staff. What we didn’t like at all was the SEWER SMELL IN OUR ROOM THE 4 NIGHTS WE STAYED THERE.
We told reception several times and they got their cleaning staff to try to remedy the smell but after they would leave the smell came back within 30 minutes sadly.
Sadly reception never offered to move us knowing of the situation in our room as well which was disappointing.
It made our stay at the hotel with great displeasure.
We ended up,staying another night after staying at the Onix 4 nights but we chose a different hotel because of the smell.
We would not recommend or stay at this hotel for this reason again
Comment from Hotel Management
19 Aug 2024 by Front Desk Manager, Hotel Management
Hellow TimothyThank you for taking the time to share your feedback. We're glad to hear that you appreciated our lobby, pool, and staff. However, we sincerely apologize for the unpleasant experience you had with the smell in your room during your stay. This is certainly not the standard we aim to provide, and we're sorry that our efforts to address the issue did not resolve it for you. We appreciate your feedback as it helps us improve, and we hope you might consider giving us another chance in the future. If you do, please reach out to us directly so we can ensure a more pleasant stay. Thank you again for your review.
by A verified traveler
Posted 1 Aug 2024 on Hotels
Great staff however the AC didn’t work too well.
