Ratings based on 23 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.5 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Mar 2024 on CheapTickets
The hotel facilities are relatively old and food need more improvement.
Comment from Hotel Management
17 Apr 2024 by Guest Relations, Hotel Management
Dear Mr. Guodong, Thank you for taking the time to tell us about your experience at the Novotel Marsa Alam. We are sorry that your experience did not meet your expectations; please allow us to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
by A verified traveler
Low Budget Hotel, as all inclusive here is false
Posted 14 Sep 2023 on HotelsLow Budget Hotel, as all inclusive here is a big lie, not accor suits name,or 5 stars
with no variety food, with the same nails every day, not suits with kids
There is only one Ala cart & full of well known guests only
conference room always joined with loony stay tourests from every where
clown conference room, no showes, no entertainment,no snak mails, or cocktails, rooms needs service such lockers etc..
Management team & managers specially customer service and receptionist, keep giving you the iron mask, Merna, sherif, El sharkawy, even owner hemsilf T. Sarkis
Beach and nature location and marine and snorkeling beret nice
Comment from Hotel Management
29 Dec 2023 by Guest Relations, Hotel Management
Dear Valued Guest,In Novotel, we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics. Your comments will be taken in consideration.Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best Regards,Management Team
by A verified traveler
Posted 15 Mar 2023
The area is quite deserted between hotels
Comment from Hotel Management
20 Mar 2023 by Management Team, Hotel Management
Dear Guest, Thank you for Your review of our hotel! we are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,
by A verified traveler
Beautiful nature, good facilities
Posted 2 Aug 2021 on HotelsHotel facilities are very good and area has a pure beautiful natural.
Beach is rocky except for one or two sandy spots, snorkeling is wonderful.
room is clean and comfortable. Food is delicious but with low varieties.
Main swimming pool is crowded and i felt it's not clean enough, but the 2nd main swimming pool(which has no bar ) us quite, clean and relaxing.
Overall experience is very good with respect to budget
Comment from Hotel Management
29 Dec 2023 by Guest Relations, Hotel Management
Dear Valued Guest,In Novotel, we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics. Your comments will be taken in consideration.Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best Regards,Management Team,
by A verified traveler
Posted 14 Jul 2021 on Hotels
Comment from Hotel Management
16 Jul 2021 by Amr Salah, Hotel Management
Dear Guest, Thank you very much for taking the time to rate Novotel Marsa Alam Resort with 5 stars on Expedia. We are glad to know that you have spent an enjoyable holiday.
Our Novotel family is waiting for your return soon.
Best regards,
Amr Salah
General Manager
by A verified traveler
Posted 13 Apr 2021
Good staff, nice territory, brst location to meet sunrise on the beach) calm and nice hotel.
Comment from Hotel Management
14 Apr 2021 by Amr Salah, Hotel Management
Dears.
Once more we thank you for sharing your experience with us and look forward to serving you again soon.
Genral Manger .
by A verified traveler
I like it
Posted 25 Mar 2021 on HotelsGreat stuff, wonderful place, good food and drinks
Comment from Hotel Management
27 Mar 2021 by Amr Salah, Hotel Management
Dear Mahmoud,
Novotel Marsa Alam entire team would like to express their sincere gratitude for your kind feedback. We are glad to know that you have spent an enjoyable holiday. With pleasure.
Novotel Marsa Alam team is waiting for you for another amazing holiday.
Best Regards,
Amr Salah,
General Manager
by A verified traveler
Posted 13 Mar 2021
The staff are amazing and went beyond expectations in making us feel comfortable and at home. Excellent location near great diving... snorkeling off the wharf was awesome... saw an eagle ray. Highly recommend this place.
Comment from Hotel Management
24 Mar 2021 by Amr Salah, Hotel Management
Dear Guest,
Novotel Marsa Alam entire team would like to express their sincere gratitude for your kind feedback and for recommended us on expedia. We are glad to know that you have spent an enjoyable holiday.We are waiting for your next visit soon.
Best Regards,
Amr Salah
General Manager
by A verified traveler
Great and Perfect
Posted 2 Jul 2020 on HotelsTotally are perfect and great, Thank for all team work.
Comment from Hotel Management
6 Jul 2020 by Amr Salah, Hotel Management
Dear Mr. Ahmad,
Thank you very much for taking the time to write your supporting review online and for recommending Novotel Marsa Alam Resort to Expedia readers. “Totally are perfect and great, Thank for all team work.”; what a great honor for us to receive such heartening words from an experienced traveler as you. It is my extreme delight to know that you have taken pleasure in our multiple facilities and appreciated our services style. With pleasure, I shall share your praise with the team with a special mention to those named in your review.
Novotel family is waiting for your return soon.
Best Regards
Amr Salah
General Manager
by A verified traveler
Not so good but not bad
Posted 11 Jul 2019 on HotelsThe hotel was so relaxing it is good for couples to only relax with the great view of the sea from the main restaurant, the hotel was so quite to remove any stress and have excellent areas to chill especially the bar at the beach, but the staff are unqualified to work there their were not professional to deal with us especially at the bars they were bored and they seems like they hate their job and just wanna give us the service and run away. The snacks time was little weird because it should be from 3 to 5 pm but when i came 4:50 they told me “we have finished” as they do not want to serve us with a polite way. The food was good but it could be better there was ups and downs not the all days were great but the taste still good , but the depend a lot on food recycling so the food quality was not that great especially the potato which was too hard to eat “it was from the day before” after we complained they apologized and gave us a free lunch at the Italian restaurant actually the taste was good but we noticed that the approach of the hotel not to be generous as the size of the plates was mainly samples not suiting the hotel at all to do that. The entire experience was good i will only go there again to chill out not to find any luxury, perhaps the management personnel need to restructure the staff to suit a five stars hotel
