Ratings based on 50 Verified Reviews
5.0 Room cleanliness
4.9 Service & staff
5.0 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Sep 2024
Comment from Hotel Management
5 Sep 2024 by Abdelazim Mohamed, Hotel Management
Dear our valued guest,Sunny greetings from Jaz Maraya. Thank you for choosing to stay at the Jaz Maraya and taking time to leave this wonderful review of our hotel. It is great to hear that your stay was very good and you enjoyed the staff hospitality. We try so hard to make each guest stay as seamless and pleasant as possible and we are happy that we have done so with your family. Until your next travels to Marsa Alam, we will be patiently waiting for your return as it was a pleasure having you in our hotel.Kindest RegardsHotel ManagerAbdelazim Mohamed
by A verified traveler
Wow! We loved it here!
Posted 8 Jun 2024 on HotelsWe loved this place! Highly recommend!! Wish we could have stayed longer. Everyone was so incredibly nice and helpful. Rooms were spacious and comfortable with a beautiful balcony seating area. A/C throughout the property was strong and refreshing after spending time out in the summer heat. The buffet restaurant had delicious food everyday! My husband got his most favorite haircut ever at the spa. We also enjoyed the tennis courts, gym, and snorkeling alcove that is shared between the other Jaz hotels next door. So relaxing yet so much to do! Hope to come back another time.
Comment from Hotel Management
15 Jun 2024 by Abdel Ghafar Badr, Hotel Management
Dear our value Guest Sunny greetings from Jaz Maraya. Thank you for choosing to stay at the Jaz Maraya and taking time to leave this wonderful review of our hotel. It is great to hear that your stay was very good and you enjoyed the staff hospitality. We try so hard to make each guest stay as seamless and pleasant as possible and we are happy that we have done so with your family. Until your next travels to Marsa Alam, we will be patiently waiting for your return as it was a pleasure having you in our hotel. Kindest Regards Hotel Manager Abdelazim Mohame
by A verified traveler
Posted 14 Mar 2024
Comment from Hotel Management
4 May 2024 by Abdel Ghafar , Hotel Management
Dear our guests,Thank you very much again for having chosen the Jaz Maraya Hotel. We all hope that you had a pleasant journey and you have arrived back home well and safe.It was indeed our pleasure and honor to be your host and we all are looking forward to see you back in Jaz Maraya soon.Thank you very much for taking the time to answer our guest satisfaction questionnaire And we took pleasure in reading that we had been able to meet your expectations and we are proud that you were satisfied by the services provided by our hotel team.
by A verified traveler
Posted 17 Jan 2024
Pobyt 30.12.2023 – 6.01.2024 z dwójką dzieci (1,5 roku i 5 lat).
Ogólna ocena: 7/10.
Wszystko (poza check-inem) oceniam dobrze. Na koniec recenzji umieszczam ocenę szczegółową. Niestety cieniem na naszym wyjeździe kładzie się pierwszy dzień. Był to dzień moich 40-ych urodzin. Mieliśmy je świętować w hotelu, ale jakoś nam się odechciało…
Wiele razy pisałem do hotelu, chcąc dokładnie potwierdzić lokalizację naszego pokoju, prosząc o mapkę i pisząc wiele innych normalnych próśb. Niestety recepcja odpisywała na maile wybiórczo i zwykle olewczo „Kindly be informed that all the below request will be subject to the hotel availability” nawet jeśli w poprzednim mailu zadałem różne pytania np. prosząc o mapkę, czy o możliwość odbycia check-inu na siedząco. Odpowiedzi były podobne w stylu copy-paste, jakby ani razu nie odnosząc się do treści moich pytań.
Do hotelu dotarliśmy po godz. 21. Niestety przez blisko 1,5 godziny musiałem się kłócić o pokój zgodny z opisem tego, za który zapłaciłem. Musiałem odpowiadać na pytania np.: dlaczego nie zarezerwowałem bezpośrednio przez stronę hotelu, a recepcjonista jakby celowo nie chciał mi pokazać strony hotelu z opisem mojego pokoju...w międzyczasie moje dzieci i żona byli głodni, a 1,5 roczny syn biegał po hotelu ryzykując wypadkiem (byliśmy już wyczerpani fizycznie i psychicznie, a on biegał po wielkim lobby)... Check-in był koszmarny jak w 1-gwiazdkowym hotelu - był to dzień moich 40-ych urodzin... niestety tu cała recenzja się nie mieści.
Comment from Hotel Management
26 Jan 2024 by A, Hotel Management
Dear Mr Marek ,Thank you for choosing Jaz Maraya to spend your holiday. My team and I would also like to thank you for your critical and valued feedback. Our whole team is extremely committed to delivering the perfect holiday experience for each and every guest. We are very sorry that we didn't accomplish this for you. We welcome any suggestions for improving and developing our service.Thank you, once more, for your visit to our hotel. We would also like to apologize again for not fulfilling your expectations. We hope to welcome you back to our hotel in the future.Kind regardsAbdelazim MohamedHotel Manager
by A verified traveler
I loved it. Definitely coming again.
Posted 22 Dec 2023 on HotelsIt was amazing. The staff. The services. The foooood.
Comment from Hotel Management
23 Feb 2024 by Abdel Ghafar, Hotel Management
Dear our guests,Thank you very much again for having chosen the Jaz Maraya Hotel. We all hope that you had a pleasant journey and you have arrived back home well and safe.It was indeed our pleasure and honor to be your host and we all are looking forward to see you back in Jaz Maraya soon.Thank you very much for taking the time to answer our guest satisfaction questionnaire And we took pleasure in reading that we had been able to meet your expectations and we are proud that you were satisfied by the services provided by our hotel team.
by A verified traveler
Posted 26 Nov 2023
Excellent resort. Everything is first class including the room, grounds, food and staff. Nice daily stretching, aqua gym and yoga classes. Highly recommend!!
Comment from Hotel Management
21 Jan 2024 by Abdel Ghafar Badr , Hotel Management
Dear Mr Robert,Thank you for choosing Jaz Maraya to spend your holiday. My team and I would also like to thank you for your critic and valued feedback. You have provided us with great motivation in our strive to continuously improve the service we offer. Thank you, once again, for your visit to our hotel, and for your feedback.Kind regards,
by A verified traveler
Perfect
Posted 15 Sep 2023 on HotelsPerfect
Comment from Hotel Management
18 Sep 2023 by Abdel Ghafar , Hotel Management
Dear Mr mohamed,Thank you for choosing Jaz Lamaya to spend your holiday. My team and I would also like to thank you for your valued feedback. You have provided us with great motivation in our strive to continuously improve the service we offer. Thank you, once again, for your visit to our hotel, and for your feedback
by A verified traveler
Posted 14 Sep 2023 on Hotels
Comment from Hotel Management
5 Nov 2023 by Zein Mohamed, Hotel Management
Dear Mr. Mohamed, Sunny greetings from Jaz Maraya. Thank you for choosing to stay at the Jaz Maraya and taking time to leave this wonderful review of our hotel. It is great to hear that your stay was very good, and you enjoyed the staff hospitality. We try so hard to make each guest stay as seamless and pleasant as possible and we are happy that we have done so with your family. Until your next travels to Marsa Alam, we will be patiently waiting for your return as it was a pleasure having you in our hotel.
by A verified traveler
Posted 10 Mar 2023
Room is spacious and comfortably sleeps 3 people. the side sea view is nice and adequate. food was good and staff are very friendly and helpful. make sure you have shoes in your feet when you swim because of the corals. :)
Comment from Hotel Management
11 Mar 2023 by Management Team Jaz Maraya, Hotel Management
Dear Mr. Ashraf, Sunny greetings from Jaz Maraya. Thank you for choosing to stay at the Jaz Maraya and taking time to leave this wonderful review of our hotel. It is great to hear that your stay was very good and you enjoyed the staff hospitality. We try so hard to make each guest stay as seamless and pleasant as possible and we are happy that we have done so with your family. Until your next travels to Marsa Alam, we will be patiently waiting for your return as it was a pleasure having you in our hotel.
by A verified traveler
Posted 26 Aug 2022 on Hotels
