Ratings based on 371 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Plano
Posted 25 Jun 2024
by A verified traveler
Posted 24 Jun 2024
Definitely very good hotel....
Comment from Hotel Management
25 Jun 2024 by Estelar Apartamentos Medellin, Hotel Management
Mr. Rafael,We want to thank you for choosing to stay with us and for taking the time to review us. His opinion is very important to us. We are glad to know that he enjoyed our services. We strive every day to provide an exceptional experience to our guests and your positive comments motivate us to continue improving.Cordially,General manager
by A verified traveler
Posted 22 Jun 2024
El hotel me encantó, limpio, seguro, mucho a sus alrededores para caminar, compras, restaurantes, supermercado y demás
Comment from Hotel Management
25 Jun 2024 by Estelar Apartamentos Medellin, Hotel Management
Estimada Sra. Carolina,Reciba un cordial saludo de todo el equipo de trabajo del Hoteles Estelar, es muy grato para nosotros recibir sus comentarios y saber que cumplimos con sus expectativas, día a día nos proponemos hacer de este hotel la casa de cada uno de nuestros huéspedes y ofrecerles siempre un servicio de calidad.Será un gusto tenerle de regreso pronto.Cordialmente,Gerente General
by A verified traveler
Posted 22 Jun 2024
We like everything in the hotel. The kindness of the workers. The security. Always focused on helping and serving us.
Comment from Hotel Management
25 Jun 2024 by Estelar Apartamentos Medellin, Hotel Management
Mr. Rafael,We want to thank you for choosing to stay with us and for taking the time to review us. His opinion is very important to us. We are glad to know that he enjoyed our services. We strive every day to provide an exceptional experience to our guests and your positive comments motivate us to continue improving.Cordially,General manager
by A verified traveler
Posted 19 Jun 2024
The entrance can be missed very easily. There is no sign or easy way to tell that the entrance is to the hotel, unless you're a local or you have already been there.
Other than that, the hotel is great. Super friendly and helpful staff, great quality breakfast, rooms are relatively quiet, and there is a grocery store right next door and a mall across the street.
Comment from Hotel Management
25 Jun 2024 by Estelar Apartamentos Medellin, Hotel Management
Dear guest,Thank you for taking the time to share your experience with us. We are happy to know that the location and service met your expectations. We value your observations, which allow us to take corrective actions to guarantee an excellent experience for our guests. We welcome your comments as an opportunity for improvement.We hope to have the pleasure of serving you again.Cordially,General manager
by A verified traveler
Posted 28 May 2024
Second time visiting. Friendly staff, great and safe location.
Comment from Hotel Management
29 May 2024 by Estelar Apartamentos Medellin, Hotel Management
Dear guest,Thank you for taking the time to share your experience with us. We are happy to know that the location and service met your expectations. We value your observations, which allow us to take corrective actions to guarantee an excellent experience for our guests. We welcome your comments as an opportunity for improvement.We hope to have the pleasure of serving you again.Cordially,Carlos QuesadaGeneral manager
by A verified traveler
Posted 17 May 2024
Never again will I stay here, reception was terrible, Hidden Fees first day was 100 mil (25$) second day the fee increased to 400mil(102$) Asked why and Hendel O. the consieur got angry and very agressive, this man Hendel O. should not be in customer service. he threatened me and intemidated the women he works with. I decided to move to another hotel, there is no refund of your money, but my safety and enjoyment of vacation is important. This hotel was nice years ago but is no longer a place to stay, A thug at the reception desk is unacceptable. If you want to give Hendel more money everyday this is the place for you. beggars surround the hotel its a bit of a downer, thats medellin now, but the people that hate north americans such as hendel we do not have to tolerate. Avoid this hotel
Comment from Hotel Management
23 May 2024 by Estelar Apartamentos Medellin, Hotel Management
Best regard, We are sorry for what happened during your last stay at the hotel. We apologize for any inconvenience this has caused and assure you that we are taking steps to improve our services.Your satisfaction is our top priority and we would have liked to provide you with a more comfortable experience. However, it is important to let you know that for the safety of our guests, the cost of the additional person is 400,000 COP per night. We will review the receptionist's attitude when giving information to guests and take corrective actions.We reiterate our apologies and commitment to serve you again.Cordially,Carlos QuesadaGeneral manager
by A verified traveler
Posted 26 Apr 2024
Personnel was friendly and attentive.
Although everything moves slower in South America. There is a lack of refinement in costumer treatment and service in the city overall.
Comment from Hotel Management
2 May 2024 by Estelar Apartamentos Medellin, Hotel Management
Dear guest,We want to thank you for choosing to stay with us and for taking the time to review us. We appreciate and value your comments, which allow us to take corrective actions to guarantee an excellent experience for our guests.We hope to have the pleasure of serving you again.Cordially,Carlos QuesadaGeneral manager
by A verified traveler
Posted 11 Mar 2024
Everything was great.
Comment from Hotel Management
2 May 2024 by Estelar Apartamentos Medellin, Hotel Management
Dear guest,We want to thank you for choosing to stay with us and for taking the time to review us. His opinion is very important to us. We are glad to know that he enjoyed our services. We strive every day to provide an exceptional experience to our guests and your positive comments motivate us to continue improving.Cordially,Carlos QuesadaGeneral manager
by A verified traveler
Posted 25 Jan 2024
Very beautiful place
Comment from Hotel Management
30 Jan 2024 by Estelar Apartamentos Medellín, Hotel Management
Ms. Grace, Thank you fo choosing us and sharing your experience. We are glad to know that we met your expectations.Looking forward to serving you again.Cordially, Carlos QuesadaGeneral Manager
