Ratings based on 982 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Sep 2024
Breakfast wasn’t that good
Shower it took too long to get hot water,
Comment from Hotel Management
23 Sep 2024 by EstefaniaHoyos, Hotel Management
Hello Felix,Thank you for taking the time to leave us your feedback. It helps us grow and improve as an establishment.
by A verified traveler
Posted 16 Sep 2024
Comment from Hotel Management
23 Sep 2024 by EstefaniaHoyos, Hotel Management
Hello Mark, We love to know that your experience at our hotel was excellent!
by A verified traveler from Miami
Posted 16 Sep 2024
Comment from Hotel Management
23 Sep 2024 by EstefaniaHoyos, Hotel Management
Hello Nicolas, Thank you so much for your wonderful review! We are so glad you enjoyed your time with us.
by A verified traveler
Posted 10 Sep 2024
Me gusto mucho esta propiedad, la vista a la habitacion me encanto, el facil acceso a Provenza esta genial. Me hubiese gustado que me hubiesen ofrecido mas informacion al check in, por que hay un Spa en el primer piso y me confundi, en parte es culpa mia, pero como viajero aveces uno anda cansado y el cerebro no funciona igual. La vista del desayuno espectacular. Me hubiese gustado tener mas variedad de frutas en el desayuno, ya que Colombia es famosa por su variedad de frutas. La limpieza y orden de la habitacion impecable, me encanto mucho la limpieza. El hotel es mas bello que las fotos,.. umm teniamos un cafetera neespreso que nos colocaban dos capsulas diarias y esto fue un plus. Estamos pensando volver pronto.
Comment from Hotel Management
13 Sep 2024 by EstefaniaHoyos, Hotel Management
Hola Melissa, ¡Gracias por tu opinión! Nos esforzamos por proporcionar experiencias memorables y tu retroalimentación nos ayuda a cumplir ese objetivo. Esperamos darte la bienvenida nuevamente pronto.
by A verified traveler
Posted 7 Sep 2024
Comment from Hotel Management
9 Sep 2024 by EstefaniaHoyos, Hotel Management
Hola David, ¡Qué alegría saber que hemos cumplido con sus expectativas! ¡Gracias por elegirnos y esperamos darle la bienvenida nuevamente pronto!
by A verified traveler
Posted 5 Sep 2024
todo estuvo de DIEZ MUCHAS GRACIAS
Comment from Hotel Management
9 Sep 2024 by EstefaniaHoyos, Hotel Management
Hola Delia, ¡Gracias por elegir nuestro hotel y por tu comentario tan positivo! Estamos deseando verte de nuevo en tu próximo viaje. ¡Hasta pronto!
by A verified traveler
Posted 4 Sep 2024
Great all around!!
Comment from Hotel Management
4 Sep 2024 by EstefaniaHoyos, Hotel Management
Hello, Thank you for your kind words! We are glad to hear that you enjoyed your stay. We hope to see you again soon!
by A verified traveler
Posted 2 Sep 2024
The sushi place was really good
Comment from Hotel Management
4 Sep 2024 by EstefaniaHoyos, Hotel Management
Hello, Thank you for your kind words. We strive to provide the best possible service to all of our guests, we will pass on your feedback to the management of the sushi restaurant.
by A verified traveler
Posted 1 Sep 2024
Comment from Hotel Management
4 Sep 2024 by EstefaniaHoyos, Hotel Management
Hello, We are glad to hear that you had a satisfactory experience! We look forward to seeing you again on your next trip!
by A verified traveler
Posted 29 Aug 2024
Everything is fine, except no microwave in the room.
Comment from Hotel Management
4 Sep 2024 by EstefaniaHoyos, Hotel Management
Hello, Thank you for taking the time to leave us your feedback. It helps us grow and improve as an establishment.
