Ratings based on 15 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Dec 2023
by A verified traveler
Posted 27 Nov 2023
Let me start by saying that the staff was extremely nice and helpful.
Unfortunately this hotel itself is really not worth it's price. The rooms are so so so badly sound-proofed (I could see the outside of my room from the door frame), I could hear any little noise next door and the balcony is not fully separated from the other ones....
There is no free water in the room and you cannot drink the tap water.
They charge you for literally everything. A room service is 10,000COP which is non-sense when you pay 800,000COP a night minimum.
Early check-in is 90,000COP per hour even tho the room is available... ridiculous.
They have a restaurant on the premises but it's really not good, specially for the price. Very limited selection.
I do not recommend.
by A verified traveler
Posted 21 Aug 2023
Excellent location & service
Comment from Hotel Management
29 Aug 2023 by Oscar, Hotel Management
Nos complace mucho saber que disfrutaste de nuestra ubicación y servicio. Estamos aquí para garantizar que tengas una estancia maravillosa. ¡Esperamos verte nuevamente en el futuro!
by A verified traveler
Posted 15 Aug 2023
In the nature at the lake and safe and quiet.
Comment from Hotel Management
29 Aug 2023 by Claudia, Hotel Management
Nos alegra saber que disfrutaste de la tranquilidad y seguridad de nuestro entorno natural junto al lago. ¡Esperamos que puedas volver a disfrutar de nuestra atmósfera relajante en el futuro!
by A verified traveler
Posted 10 Jul 2023 on Hotels
It was a wonderful experience. I suggest to work in a little bit of room maintenance e.g a bad smell in one bathroom
Comment from Hotel Management
29 Aug 2023 by Marcela, Hotel Management
Agradecemos tus amables palabras y nos complace saber que disfrutaste de tu experiencia. También agradecemos tus sugerencias para mejorar. Lamentamos mucho cualquier inconveniente que hayas tenido con el mal olor en uno de los baños. Tomaremos tus comentarios en serio y trabajaremos en abordar ese problema para garantizar que futuros huéspedes tengan una experiencia aún mejor. Esperamos tener la oportunidad de recibirte nuevamente y brindarte una estancia más satisfactoria en el futuro.
by A verified traveler
Posted 2 May 2023
The property was nice only you can hear noise from other room.
by A verified traveler
Posted 24 Apr 2023 on Hotels
I'm struggling with this place a bit. The receptionist was really rude to us from when we arrived and this kind of left me with a bad taste in my mouth. It was a treat for my partner and I.. I'd spent a bunch of money on hotels.com and this was a basically free night. Should i be treated badly because of that? The bathroom in the cabin was run down. Rusty and peeling. I was using a rewards nights voucher and can also assume this is the reason that they gave us a crappy room? although i did pay the difference. she was really weird about our tourist extension visas and then at the end charged us a surplus on our room, because we had been staying in colombia with a tourist visa extension? If this is correct, i would of been happy to pay it, but i can't find this information online anywhere.
We bought dinner, drinks and other things. We were polite guests who are learning Spanish.. i really can't think of any other reason why we'd deserve to be treated how we were. It's a massive shame because it is a cool place except for the run down bathroom. I'm coming back to Guatape with my family in 2 months and i will be booking in a different hotel. We felt really unwelcome.
by A verified traveler
Posted 21 Apr 2023
Perfect place to disconnect and relax. Beautiful scenery and amenities to experience Guatape.
Comment from Hotel Management
24 Apr 2023 by Juan, Hotel Management
Thank you for staying at Joinn Houtel, we are delighted that things went well for you, we hope to have you here again
by A verified traveler
Peaceful retreat
Posted 18 Apr 2023 on HotelsGreat place for a weekend or anytime escape.
Comment from Hotel Management
24 Apr 2023 by Peaceful, Hotel Management
Thank you for staying at Joinn Houtel, we are delighted that things went well for you, we hope to have you here again
Recommended
for Everyoneby A verified traveler from Medellin
Problem solved WAY BETTER than expected!
Posted 30 Jul 2018We had a problem with the check in, but the owners ended up solving it and giving us a better solution.
The hotel was beautiful, friendly staff, nice and clean.
Super recommended!
