Ratings based on 1,897 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
I love staying at this hotel when I feel like I have to escape and take time to myself..the guy in the morning shift is kinda abrasive..everyone else is great..see yall soon
by A verified traveler
Posted 20 Nov 2024
Always great!
by A verified traveler
Posted 17 Nov 2024
Good
Comment from Hotel Management
21 Nov 2024 by Chirell RediResponse Specialist, Hotel Management
Dear Sandra,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ El Paso East. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our good location. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 16 Nov 2024
The coffee maker was broken but the TV worked great and had good picture and good channels. A lot of fast food close by and adult entertainment. Easy on and off the freeway.
Comment from Hotel Management
21 Nov 2024 by Chirell RediResponse Specialist, Hotel Management
Dear Albert,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn PLUS+ El Paso East. It is very rewarding to read that you had a great encounter with us, and we really appreciate your kind comments about our god channels, easy accessible and convenient. You indicated that you were unsatisfied with broken coffee maker and the other concerns you mentioned. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next stay.Sincerely,ChirellRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 14 Nov 2024
Easy to check in and out.
Comment from Hotel Management
19 Nov 2024 by Linton Rediresponse Specialist, Hotel Management
Dear Christina,Thank you for telling us about your recent visit to RED ROOF PLUS+ EL PASO EAST. I was happy to read your check-in and out process were easy. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LintonRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 13 Nov 2024
No issues
by A verified traveler
Posted 13 Nov 2024
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Toujana RediResponse Specialist, Hotel Management
Hello Paul, Thank you for taking a moment to complete our survey. The staff at the Red Roof PLUS+ El Paso East and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,ToujanaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 12 Nov 2024
Great stay
Comment from Hotel Management
12 Nov 2024 by Toujana RediResponse Specialist, Hotel Management
Dear Amada,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof PLUS+ El Paso East. I was delighted to hear that you had a great stay, resulting in a 5/5 rating. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,ToujanaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
14 Nov 2024 by Sharma RediResponse Specialist, Hotel Management
Dear Jose, Thank you for taking a moment to leave a review. The staff at the RED ROOF PLUS+ EL PASO EAST and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist
