Ratings based on 941 Verified Reviews

4.0 out of 5
4.0 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted 9 Jan 2025
Hair in the bathtub, unidentifiable drops of something on the wall by the hairdryer, dirty floors, but the fridge was good sized, the bed was pretty comfortable and plenty of hot water for a relaxing bath.
Comment from Hotel Management
10 Jan 2025 by Hotel Manager, Hotel Management
Dear Nicole,Thank you for your feedback. We’re glad you found the bed comfortable and enjoyed the hot water and spacious fridge. However, we sincerely apologize for the cleanliness issues you encountered. This is not the level of service we strive to provide, and we’ll address these concerns with our housekeeping team immediately. Your input helps us improve, and we hope to have the opportunity to provide you with a much better experience in the futureSincerely, Hotel Manager
1 out of 5
by A verified traveler

Posted 7 Jan 2025
Bed sheets were super itchy. Bed must’ve had bed bugs or they were dirty.
Comment from Hotel Management
7 Jan 2025 by Hotel Manager, Hotel Management
Dear Ricardo,We are truly sorry to hear about your uncomfortable experience with the bed sheets. Cleanliness and guest comfort are top priorities for us, and your concerns about the sheets are concerning. We take such matters very seriously and will have our team conduct a thorough inspection of the room and bedding to ensure everything meets our high standards. We hope to have the chance to provide a more comfortable experience in the future.Sincerely, Hotel Manager
4 out of 5
by A verified traveler

Posted 6 Jan 2025
Bed skirts are thorn and dirty a dirty towel was left behind from previous guests in back of door
Comment from Hotel Management
7 Jan 2025 by Hotel Manager, Hotel Management
Dear Claudia,We sincerely apologize for the issues you encountered during your stay. This is not the level of cleanliness and care that we strive to provide. The condition of the bed skirts and the presence of a dirty towel left behind are unacceptable, and we will address these concerns with our housekeeping team immediately. Your feedback is valuable, and we are committed to improving our standards. We hope you will consider giving us another opportunity to provide a much better experience in the future.Sincerely, Hotel Manager
4 out of 5
by A verified traveler

Posted 30 Dec 2024
Good hotel
Comment from Hotel Management
31 Dec 2024 by Hotel Manager, Hotel Management
Dear Hector,Thank you for your feedback! We're glad to hear you had a positive experience at our hotel. We appreciate your review and hope to welcome you back for another great stay in the future!Sincerely, Hotel Manager
5 out of 5
by A verified traveler from castrovilleTX

Posted 30 Dec 2024
Loved everything about it.
Comment from Hotel Management
31 Dec 2024 by Hotel Manager, Hotel Management
Dear Rosa,Thank you so much for your fantastic feedback! We're thrilled to hear that you loved everything about your stay. Your satisfaction means the world to us, and we're grateful for your kind words. We look forward to welcoming you back for another great experience in the future!Sincerely, Hotel Manager
5 out of 5
by A verified traveler

Posted 27 Dec 2024
Comment from Hotel Management
30 Dec 2024 by Hotel Manager, Hotel Management
Dear Michael,Thank you for the perfect 5 out of 5 rating! We’re thrilled to hear you had an outstanding experience with us. It’s our goal to ensure every guest enjoys exceptional comfort, service, and hospitality. Your support means the world to us, and we look forward to welcoming you back for another fantastic stay. Sincerely, Hotel Manager
5 out of 5
by A verified traveler from Olympia

Posted 22 Dec 2024
Comment from Hotel Management
23 Dec 2024 by Hotel Manager, Hotel Management
Dear Linda,Thank you so much for your amazing 5-star review! We're thrilled to hear that you had a fantastic experience with us. Your satisfaction is our top priority, and we truly appreciate your kind words. We look forward to welcoming you back for another wonderful stay.Sincerely, Hotel Manager
5 out of 5
by A verified traveler

Posted 21 Dec 2024
Comment from Hotel Management
21 Dec 2024 by Hotel Manager, Hotel Management
Dear Jose,Thank you for the perfect 5 out of 5 rating! We’re so happy to hear that you had a great experience. We truly appreciate your feedback and look forward to welcoming you back for another fantastic stay!Sincerely, Hotel Manager
5 out of 5
by A verified traveler

Posted 19 Dec 2024
Comment from Hotel Management
19 Dec 2024 by Hotel Manager, Hotel Management
Dear Natalee,Thank you so much for the 5-star rating! We're thrilled to hear that you had a great experience with us. Your feedback is truly appreciated, and we're grateful for your support. We look forward to welcoming you back for another wonderful stay in the future!Sincerely, Hotel Manager
5 out of 5
by A verified traveler

Posted 16 Dec 2024
Satisfactory
Comment from Hotel Management
17 Dec 2024 by Hotel Manager, Hotel Management
Dear Nonso V,Thank you for your stay and the positive comments. Guest satisfaction is our biggest reward. We care for our guests and the people around us. Looking forward to welcoming you again. Sincerely, Hotel Manager