Ratings based on 927 Verified Reviews
4.0 Room cleanliness
4.4 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Jan 2025
The property was just what we needed. Laundry facility right there. Parking right on front of our room. The room needed a little extra cleaning (door jams were dirty). But the overall room was clean. The beds were clean and comfortable and we were able to rest well.
by A verified traveler
Posted 10 Jan 2025
Large roaches in room
by A verified traveler from Pacoima
Posted 9 Jan 2025
There was a medium size cockroach in the room and the room smelled like cigarettes. A report was made about the roach and was only offered to fumigate the next day. The manager didn't follow up with discounted room rate request.
by A verified traveler
Posted 6 Jan 2025
On my route.
Comment from Hotel Management
6 Jan 2025 by Jeannette S. Operations Manager, Hotel Management
Dear Cynthia,Thank you for your time in responding to our survey, we appreciate your business and your feedback, we are glad you enjoyed your stay with us and we look forward to seeing you again!!
by A verified traveler
Posted 5 Jan 2025
The staff was incredibly friendly and the room we got was bigger than we expected for the price. It was also convenient parking next to the room.
Comment from Hotel Management
6 Jan 2025 by Jeannette S. Operations Manager, Hotel Management
Dear Cody,Thank you for taking the time to respond to our survey, we appreciate your business and your feedbackwe are glad you enjoyed your stay with us and we hope to see you again !
by A verified traveler
Posted 1 Jan 2025
Decent hotel for a decent price. Minor cosmetic damage in the room, but clean and comfortable.
by A verified traveler
Posted 30 Dec 2024
Clean
by A verified traveler
Posted 21 Dec 2024
Really friendly staff!
Comment from Hotel Management
23 Dec 2024 by Meera Patel, Hotel Management
Albert, Thank you for taking the time out of your day to leave a five- star review for our hotel. On behalf of the staff here at Quality Inn & Suites El Paso Airport, we thank you and hope to see you again soon!
by A verified traveler
Posted 21 Dec 2024
Comment from Hotel Management
23 Dec 2024 by Meera Patel, Hotel Management
I am saddened to see that we did not meet your expectations. If there is any more information that you would like to share with us regarding your bad experience at our hotel, please do. We always review post-stay reviews and use criticism as an opportunity for training and betterment.
by A verified traveler
Posted 17 Dec 2024
Pretty good
Comment from Hotel Management
17 Dec 2024 by Jeannette S. Operations Manager, Hotel Management
Dear Omar,Thank you for your time in responding to our survey, we appreciate your business and your feedback, we are pleased to hear that you enjoyed your stay with us we look forward to seeing you again!!
