Ratings based on 988 Verified Reviews
2.9 Room cleanliness
3.3 Service & staff
3.2 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
Comment from Hotel Management
24 Nov 2024 by Manager, Hotel Management
Hello NOEMI,We're sorry to hear you didn't fully enjoy your stay. Please feel free to contact us directly with any feedback you may have so we can address it accordingly. We appreciate your stay with us and hope to welcome you back soon for an improved experience.
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Manager, Hotel Management
Hello Chance,We're thrilled to hear you had such a wonderful experience at our hotel! Looking forward to welcoming you back on your next visit.
by A verified traveler
Posted 10 Nov 2024
The pictures on the expedia are deceiving. Looks nothing like the photos. Extremely dirty and a lot of the property was broken or damaged. The staff was also extremely rude and unhelpful. Never again with I book here.
Was asked to revise my review after submitting but there is nothing against the guidelines in what I said.
Comment from Hotel Management
10 Nov 2024 by Manager, Hotel Management
Hello Nevaeh,We appreciate your feedback and regret to hear about your experience. Reviews help us improve, and we encourage honest opinions. We value all guest input for future enhancements.
by A verified traveler
Posted 7 Nov 2024
Comment from Hotel Management
9 Nov 2024 by Manager, Hotel Management
Hello Karla,We're thrilled to hear you had a pleasant stay with us! Should you have any further comments to share about your experience, please don't hesitate to reach out to us directly. We look forward to welcoming you back soon!
by A verified traveler
Posted 2 Nov 2024
Comment from Hotel Management
3 Nov 2024 by Manager, Hotel Management
Hello Brian,We're sorry to hear that you didn't fully enjoy your stay with us. Please feel free to reach out to us with any specific feedback you may have so we can address any issues accordingly. We value your input and strive to make improvements for our guests' satisfaction.
by A verified traveler
Posted 28 Oct 2024
Horrible management and team worst hotel experience ever and they even kept my money for a room they never reserved. And told me I had no room or reservation and to get off the property. I guess they knew I had a reservation because they won’t refund it now. Cheap trashy low life work and stay here. Stay away if you value decent human nature.
Comment from Hotel Management
30 Oct 2024 by Manager, Hotel Management
Hello DJ, We are sorry to hear about your experience. We recommend contacting our management directly to address your concerns regarding the reservation and refund. We strive to provide quality service to all our guests and regret any inconvenience caused.
by A verified traveler
Posted 26 Oct 2024
I would never stay at this hotel ever again
Comment from Hotel Management
29 Oct 2024 by Manager, Hotel Management
Hello DJ, We're sorry to hear about your experience and appreciate your feedback. Please don't hesitate to reach out to our management team to further discuss your concerns. Thank you for bringing this to our attention.
by A verified traveler
Posted 26 Oct 2024
Worst place I have ever been
Comment from Hotel Management
27 Oct 2024 by Manager, Hotel Management
Hello DJ,We're sorry to hear about your experience; guest feedback is valuable to us. If you have specific concerns, we encourage you to reach out to our management team. Thank you.
by A verified traveler
Posted 15 Oct 2024
I like the breakfast
Comment from Hotel Management
18 Oct 2024 by Manager, Hotel Management
Hello Liliann,Thank you for sharing your experience. We truly appreciate the insight regarding our breakfast. It is our ever-present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.
by A verified traveler
Posted 13 Oct 2024
La regadera no servía.
Comment from Hotel Management
15 Oct 2024 by Manager, Hotel Management
Hello Mayra, We apologize for any inconvenience you experienced with the shower during your stay. Your feedback helps us improve our services for future guests. We recommend reaching out to our management team directly with any further concerns.
