Ratings based on 974 Verified Reviews
2.9 Room cleanliness
3.3 Service & staff
3.2 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Sep 2024
Comment from Hotel Management
20 Sep 2024 by Manager, Hotel Management
Hello Cornelius,We are sorry to hear that you did not fully enjoy your stay. Please don't hesitate to reach out to us directly with any concerns you may have so we can address them accordingly.
by A verified traveler
Posted 15 Sep 2024
Homless in patking lot
No hot water
No lights in msim section
Comment from Hotel Management
16 Sep 2024 by Manager, Hotel Management
Hello Richard, We apologize for any inconvenience you experienced during your stay and appreciate your feedback. Rest assured, we take all guest concerns seriously and strive to make improvements where necessary. Your comments have been shared with the relevant teams for further review and action to ensure a more seamless experience for our guests in the future.
by A verified traveler
Posted 5 Sep 2024
Comment from Hotel Management
7 Sep 2024 by Manager, Hotel Management
Hello Melissa,We are delighted to hear that you had a wonderful experience during your stay with us! If you need any assistance in the future, please don't hesitate to contact us.
by A verified traveler
Posted 2 Sep 2024
This is honestly this is one of the worst places i’ve ever stayed at. There was trash everywhere outside the property, and inside the room itself the bedsheets had stains on them, hair in the sink, no hot shower water, and a light in the bathroom that kept flickering. We thought to ourselves that maybe the breakfast in the morning might be better… wrong. The hot food looked and tasted old, fridge where the yogurt was kept at wasn’t even cold and the floors and countertops were very dirty. It just made everything unappetizing. I would not recommend staying here.
Comment from Hotel Management
3 Sep 2024 by Manager, Hotel Management
Hello Airiana, We're sorry to hear about your stay experience. We value your feedback and will address these concerns with our team. Your comments will help us improve our services for future guests. Thank you for sharing your thoughts with us.
by A verified traveler
Posted 1 Sep 2024
Excellent
Comment from Hotel Management
3 Sep 2024 by Manager, Hotel Management
Hello Jhamyr,We are delighted to hear that you enjoyed your stay with us. We appreciate your positive feedback and hope to welcome you back in the future for another excellent experience.
by A verified traveler
Posted 29 Aug 2024
Too much water leaks on all building, putting on risk persons walking and smells terrible, the elevator need to be replaced or need refurbish. the room doesnt have light on the roof, only the wires exposed
Has good location, and the price is right
Comment from Hotel Management
31 Aug 2024 by Manager, Hotel Management
Hello Rodolfo,Thank you for sharing your feedback with us. We value your input and will address your concerns promptly. We aim to improve our facilities continually to offer an enhanced experience for all guests. Your satisfaction is significant to us, and we appreciate your comments.
by A verified traveler
Posted 27 Aug 2024
Inside the hotel room floors were faulty duty towel were duty. The whole area was unclean
Comment from Hotel Management
29 Aug 2024 by Manager, Hotel Management
Hello JRefugio, We apologize for the inconvenience during your stay. Your feedback is valuable for our team to make necessary improvements. We recommend reaching out to management directly to further discuss your experience and any concerns you may have. Thank you for sharing your thoughts with us.
by A verified traveler
Posted 26 Aug 2024
Comment from Hotel Management
29 Aug 2024 by Manager, Hotel Management
Hello Aaron, We're sorry to hear that your stay did not meet your expectations. Please feel free to contact us directly to share more details about your experience so that we can address any issues you may have encountered. We value your feedback and hope to welcome you back in the future.
by A verified traveler
Posted 23 Aug 2024
Muy viejo y descuidado
Comment from Hotel Management
23 Aug 2024 by Manager, Hotel Management
Hello Liliana,We appreciate your feedback and apologize for any inconvenience caused. Our team is continually working to ensure our facilities are well-maintained for all our guests' comfort. Your comments will be shared with the relevant departments for further review. Thank you for bringing this to our attention.
by A verified traveler
Posted 22 Aug 2024
Comment from Hotel Management
24 Aug 2024 by Manager, Hotel Management
Hello Victor M.,We're glad to hear you enjoyed your stay with us! If you have any further feedback to share, please don't hesitate to reach out to us. We hope to welcome you back soon for another great experience!
