Ratings based on 1,194 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from Grand Prairie
Posted 19 Nov 2024
The location is right next to the freeway and you can hear the traffic. Also, the water pressure in the shower was a dribble at best.
Comment from Hotel Management
20 Nov 2024 by Palace Inn Blue El Paso, Texas, Hotel Management
Thank you for sharing your feedback with us. I’m sorry to hear that the noise from the freeway and the water pressure in the shower affected your stay. We understand how important both comfort and a good shower experience are, and I apologize for the inconvenience. I’ll be sure to pass along your comments to our maintenance team to address the water pressure issue as quickly as possible.If you ever stay with us again, please let us know, and we’ll do our best to accommodate you in a quieter room. We truly appreciate your feedback and hope to provide a more comfortable experience next time.
by A verified traveler
Posted 19 Nov 2024
It’s a great place to stay. The room conditions were very good.
Comment from Hotel Management
20 Nov 2024 by Palace Inn Blue El Paso, Texas, Hotel Management
Thank you so much for your kind words! We’re thrilled to hear that you had a great stay and were pleased with the room conditions. Providing a comfortable and enjoyable experience for our guests is always our top priority.We hope to welcome you back soon for another excellent stay! If there’s anything we can do to make your next visit even better, please don’t hesitate to let us know.
by A verified traveler
Posted 18 Nov 2024
Very exceptional place to stay. Quite, clean and affordable.
Comment from Hotel Management
19 Nov 2024 by Palace Inn Blue El Paso, Texas, Hotel Management
Thank you so much for your wonderful feedback! We're thrilled to hear that you found our hotel quiet, clean, and affordable. We strive to provide a comfortable and relaxing experience for all our guests, and it's great to know we met your expectations. We hope to welcome you back again soon!
by A verified traveler
Posted 17 Nov 2024
Nice facility. Very friendly staff. Well lit and safe parking.
Comment from Hotel Management
18 Nov 2024 by Palace Inn Blue El Paso, Texas, Hotel Management
Thank you for your positive review! We're thrilled to hear you enjoyed our facility, friendly staff, and the safe, well-lit parking. Your comfort and security are important to us, and we’re so glad you had a great experience. We hope to welcome you back soon!
by A verified traveler
Posted 17 Nov 2024
This was very clean! The staff are very friendly! I would definitely come here again!
Comment from Hotel Management
18 Nov 2024 by Palace Inn Blue El Paso, Texas, Hotel Management
Thank you for your wonderful feedback! We're so happy to hear you enjoyed the cleanliness of our hotel and the friendliness of our staff. We would love to welcome you back anytime and look forward to your next visit!
by A verified traveler
Posted 17 Nov 2024
Very clean, in a good location, staff is very nice …
Comment from Hotel Management
17 Nov 2024 by Palace Inn Blue El Paso, Texas, Hotel Management
Thank you for your wonderful feedback! We’re so glad to hear you enjoyed the cleanliness, location, and the friendliness of our staff. It’s always our goal to provide a comfortable and welcoming experience for our guests. We hope to have the pleasure of welcoming you back soon!
by A verified traveler
Posted 17 Nov 2024
I like it
Comment from Hotel Management
17 Nov 2024 by Palace Inn Blue El Paso, Texas, Hotel Management
Thank you for taking the time to write a review of our hotel. We take seriously your decision to stay with us and hope you will do so again.
by A verified traveler from SNOHOMISH
Posted 16 Nov 2024
No complaints
Comment from Hotel Management
16 Nov 2024 by Palace Inn Blue El Paso, Texas, Hotel Management
Thank you for your feedback! We’re so glad to hear that everything met your expectations. If there’s anything we can do to make your next stay even better, don’t hesitate to let us know. We look forward to welcoming you again soon!
by A verified traveler
Posted 14 Nov 2024
Nice and clean
Comment from Hotel Management
15 Nov 2024 by Palace Inn Blue El Paso, Texas, Hotel Management
Thank you for your feedback! We're so glad you found the hotel nice and clean. We look forward to welcoming you back soon!
by A verified traveler
Posted 14 Nov 2024
Comment from Hotel Management
15 Nov 2024 by Palace Inn Blue El Paso, Texas, Hotel Management
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
