Ratings based on 1,016 Verified Reviews
1.9 Room cleanliness
2.8 Service & staff
2.4 Room comfort
1.9 Hotel condition
Expedia Verified Reviews
by A verified traveler from pharr
Posted 14 Jan 2025
Comment from Hotel Management
15 Jan 2025 by Brand Experience Team, Hotel Management
Hi Joselyn,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6
by A verified traveler
Posted 7 Jan 2025
Not to bad. Could do a little better
Comment from Hotel Management
8 Jan 2025 by Brand Experience Team, Hotel Management
Hi Jose,Thank you for positively rating your stay!Lilith#Team6
by A verified traveler
Posted 2 Jan 2025
.
Comment from Hotel Management
3 Jan 2025 by Brand Experience Team, Hotel Management
Hi Axel, Thank you for the perfect rating! Natalie #Team6
by A verified traveler
Posted 1 Jan 2025
by A verified traveler
Posted 31 Dec 2024
It's very peaceful but could be a bit cleaner and use some work n the floors such as second and third floors, overall a great place to stay .
Comment from Hotel Management
2 Jan 2025 by Brand Experience Team, Hotel Management
Hi Jaileen, We appreciate your fantastic review! It is incredibly rewarding to hear that you had such a positive experience during your time with us at Motel 6. Our dedicated team is committed to ensuring that every guest feels valued, so receiving your feedback means a great deal to us. We are already looking forward to your next visit, and we are determined to make it just as enjoyable as the last. If there is anything else we can do to enhance your next stay, please do not hesitate to reach out. Your satisfaction is our top priority. Natalie #team6
by A verified traveler
Posted 30 Dec 2024
Terrible experience!
Comment from Hotel Management
3 Jan 2025 by Brand Experience Team, Hotel Management
Hi German, Thank you for your feedback. We regret that your experience fell short of your expectations. Your satisfaction is important to us, and we would love to learn more about your stay to ensure we can improve. Please do not hesitate to contact us with any further comments or concerns. Natalie #team6
by A verified traveler from El Paso
Posted 22 Dec 2024
Bad service
Over booking
Had to wait 1 hour to get checked in.
The worst conditions on rooms
Everything was not working or damaged.
Comment from Hotel Management
23 Dec 2024 by Brand Experience Team, Hotel Management
Hi Salvador, We are grateful for your feedback and are saddened to learn about your recent experience while visiting our location. We deeply apologize for any inconvenience or dissatisfaction it caused. Your feedback means a great deal to us, and we take it very seriously. We are eager to understand your specific concerns so that we can promptly address them and enhance our services in the future. Please contact us to discuss this matter further. Once again, we regret not meeting your expectations and appreciate you bringing this to our attention. We aim to make things right and earn back your trust. Natalie #team6
by A verified traveler from Denton
Posted 13 Dec 2024
Dirty and unsafe.
Comment from Hotel Management
19 Dec 2024 by Brand Experience Team, Hotel Management
Hi Giovanni,Thank you for bringing these matters to our attention, and we look forward to the possibility of resolving them.Maz K.#Team6
by A verified traveler
Posted 13 Dec 2024
Its was good overall
Comment from Hotel Management
20 Dec 2024 by Brand Experience Team, Hotel Management
Hi Ismael, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You! Natalie #Team6
by A verified traveler
Posted 11 Dec 2024
Friendly night staff 12/10/24
Comment from Hotel Management
12 Dec 2024 by Nancy Y., Hotel Management
Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon, Safe Travels! Nancy Y.#Team6
