Ratings based on 1,610 Verified Reviews
3.9 Room cleanliness
4.3 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Dec 2024
It was great
Comment from Hotel Management
21 Dec 2024 by Sophia CSR, Hotel Management
Hi Lisa,Your generous 5-star rating fills us with gratitude and motivates us to continue providing exceptional service. We are delighted that you had a pleasant stay and look forward to the chance to assist you again soon.
by A verified traveler from Somerton
Posted 20 Dec 2024
Comment from Hotel Management
20 Dec 2024 by Sophia CSR, Hotel Management
Hi Ana,Our goal is to provide an exceptional experience, and we recognize that we fell short of your expectations during your recent visit, resulting in a rating of 2. We are keen to understand the specific challenges you faced, and your candid feedback, whether positive or negative, is essential for our ongoing enhancement. We appreciate the opportunity to learn from this experience and are committed to better serving you in the future.
by A verified traveler
Posted 14 Dec 2024
Comment from Hotel Management
14 Dec 2024 by Hotel manager, Hotel Management
Dear Veronica,Thank you for your feedback. We're sorry to hear that your stay did not meet all of your expectations. We would appreciate any additional comments on how we can improve for your next visit. We hope to have the opportunity to welcome you again.Sincerely, Hotel Manager
by A verified traveler
Posted 13 Dec 2024
Comment from Hotel Management
14 Dec 2024 by Hotel manager, Hotel Management
Dear Manuel Jose,Thank you for your perfect 5/5 review! We’re thrilled to hear you had an excellent stay with us. Your feedback is truly appreciated, and we look forward to welcoming you again soon!Sincerely, Hotel Manager
by A verified traveler
Posted 13 Dec 2024
Needs updating
Comment from Hotel Management
13 Dec 2024 by Hotel Manager , Hotel Management
Dear Guest,Thank you for your feedback regarding the need for updates. We value your insights and are continuously working to enhance our facilities. Your input is crucial in helping us improve. We hope to welcome you back soon to experience the changes!Sincerely, Hotel Manager
by A verified traveler
Posted 12 Dec 2024
Comment from Hotel Management
12 Dec 2024 by Hotel Manager , Hotel Management
Dear Guest,Thank you for your 4-star review! We're happy to hear you had a positive experience with us. Your feedback is important, and we’ll strive to make your next stay even better. We look forward to welcoming you back!Sincerely, Hotel Manager
by A verified traveler
Posted 12 Dec 2024
Very basic property.
Comment from Hotel Management
12 Dec 2024 by Hotel Manager , Hotel Management
Dear Guest,Thank you for your feedback. We're sorry to hear that you found our property to be very basic. We appreciate your insights and are always looking for ways to enhance our guests' experiences. We hope to have the opportunity to improve your impression on a future visit!Sincerely, Hotel Manager
by A verified traveler
Posted 12 Dec 2024
Comment from Hotel Management
12 Dec 2024 by Hotel Manager , Hotel Management
Dear Guest,Thank you for your 5 out of 5 review! We're thrilled to hear you had such a wonderful experience with us. Your support motivates our team to keep delivering great service. We can’t wait to welcome you back!Sincerely, Hotel Manager
by A verified traveler
Posted 11 Dec 2024
Comment from Hotel Management
12 Dec 2024 by Hotel Manager , Hotel Management
Dear Guest,Thank you for your 2-star review. We’re sorry to hear that your experience didn’t meet your expectations. Your feedback is important to us, and we’ll work on addressing the issues you mentioned. We hope to have the opportunity to improve your experience in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 11 Dec 2024
Room had obvious signs of wear/damage. Disappointing but nice dining options within walking distance
Comment from Hotel Management
11 Dec 2024 by Hotel manager, Hotel Management
Dear Guest,Thank you for your feedback. We apologize for the wear and damage you encountered in your room and regret that it affected your experience. We're glad you enjoyed the nearby dining options and will work to address the room’s condition for future stays.Sincerely, Hotel Manager
