Ratings based on 287 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Dec 2024
Air conditioner was so loud. We never got a good night sleep
Comment from Hotel Management
31 Dec 2024 by Customer Care Team, Hotel Management
Dear Jose, thank you for your feedback, and we apologize for the inconvenience caused by the loud air conditioner. We understand how important a restful night’s sleep is, and we’ll look into resolving this issue to ensure a more comfortable experience for future stays. We hope to have the opportunity to welcome you back for a more peaceful stay.Warm regards,Guest Experience Team
by A verified traveler from Tennant
Posted 30 Dec 2024
Great
Comment from Hotel Management
31 Dec 2024 by Customer Care Team, Hotel Management
Dear Roger, thank you! We’re glad to hear you had a great experience. We look forward to welcoming you back soon! Warm regards,Guest Experience Team
by A verified traveler
Posted 28 Dec 2024
Comment from Hotel Management
30 Dec 2024 by Customer Care Team, Hotel Management
Dear Ronnie, we appreciate the awesome rating that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Warm regards,Guest Experience Team
by A verified traveler
Posted 28 Dec 2024
Hair for someone on the desk.
TV controller was broken.
Fridge did not work.
One of light was broken.
Comment from Hotel Management
30 Dec 2024 by Customer Care Team, Hotel Management
Dear Yasuo, thank you for sharing your experience. We sincerely apologize for the issues you encountered during your stay, including the broken TV remote, the non-working fridge, and the light. We take all feedback seriously, and we're addressing these concerns with our maintenance team to ensure these problems are resolved promptly. Your satisfaction is important to us, and we appreciate your patience as we work to improve our facilities. We hope to have the opportunity to provide you with a better experience next time.Warm regards,Guest Experience Team
by A verified traveler
Posted 26 Dec 2024
For a hotel chain known for its pet friendliness the landscaping around the building was decidedly un pet friendly. And no place close to take pets. But the room was nice, clean and convenient.
Comment from Hotel Management
30 Dec 2024 by Customer Care Team, Hotel Management
Dear Paula, thank you for your feedback! While we're thrilled to hear you found the room clean, nice, and convenient, we're sorry that our landscaping and pet accommodations didn’t meet expectations. We’re committed to enhancing our pet-friendly facilities, and your comments will guide improvements to create a more welcoming environment for our four-legged guests. We hope to host you and your pets again for an even better experience!Warm regards,Guest Experience Team
by A verified traveler
Posted 24 Dec 2024
I liked the online check-in and out. It was very clean and everyone was nice and helpful.
Comment from Hotel Management
27 Dec 2024 by Customer Care Team, Hotel Management
Dear Karen, thank you for your kind words! We're glad to hear you had a smooth check-in and check-out experience, and that our team was helpful. Cleanliness is a top priority for us, and we're happy you noticed. We look forward to welcoming you again soon!Warm regards,Guest Experience Team
by A verified traveler
Posted 23 Dec 2024
Excellent
Comment from Hotel Management
27 Dec 2024 by Customer Care Team, Hotel Management
Dear Claudia, thank you for your kind feedback! We're thrilled to hear that you had an excellent experience. We look forward to welcoming you back for another great stay!Warm regards,Guest Experience Team
by A verified traveler
Posted 18 Dec 2024
Comment from Hotel Management
19 Dec 2024 by Customer Care Team, Hotel Management
Dear Karla, thank you so much for your valuable rating. It gives us immense pleasure to hear that you were happy with your stay, and we look forward to hosting you soon! Warm regards,Guest Experience Team
by A verified traveler
Posted 17 Dec 2024
Comment from Hotel Management
19 Dec 2024 by Customer Care Team, Hotel Management
Dear Crystal, thank you for your generosity with the rating. We are glad that you had an enjoyable occasion with us, and we look forward to having you back with us again. Warm regards,Guest Experience Team
by A verified traveler
Posted 17 Dec 2024
The property was well maintained, comfortable beds and even happy hour. The staff was mainly one, a young gentleman who seems to work around the clock. He was very attentive and respectful, thank you!
Comment from Hotel Management
19 Dec 2024 by Customer Care Team, Hotel Management
Dear Cheryl, thank you for your kind words! We’re delighted to hear you enjoyed the comfort of our beds and the happy hour. We're especially grateful for your recognition of our dedicated staff member. We'll be sure to share your feedback with him. We look forward to welcoming you back for another great stay!Warm regards,Guest Experience Team
