Ratings based on 1,444 Verified Reviews
3.4 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you so much for the fantastic review! We're thrilled to hear you had a wonderful experience. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely, Hotel Manager
by A verified traveler
Posted 18 Nov 2024
Still missing money back
Comment from Hotel Management
19 Nov 2024 by Hotel Manager, Hotel Management
Dear Guest,We sincerely apologize for the inconvenience regarding your refund. Please reach out to our customer service team so we can resolve this issue as quickly as possible. Thank you for your patience.Sincerely, Hotel Manager
by A verified traveler
Posted 18 Nov 2024
The price is relative to the price, I’m glad with my experience in general staying in this hotel, the room smelled clean when we entered, the service at the lobby was excellent, i booked online with no troubles whatsoever, the hotel is next to Walmart and close to a variety of restaurants and stores also close by to the outlet shoppes and the downtown area, the only thing that I didn’t like so much, were some addicts that I saw staying on other rooms.
Comment from Hotel Management
18 Nov 2024 by Sophia CSR, Hotel Management
Dear Guest,Thank you for sharing your experience! We’re glad to hear that the cleanliness, service, and convenient location met your expectations. We understand your concern about seeing individuals in the area, and your feedback will be shared with the team to ensure a safe and pleasant environment for all guests. We appreciate your choice to stay with us and hope to welcome you again in the future!
by A verified traveler
Posted 9 Nov 2024
Comment from Hotel Management
10 Nov 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for the fantastic 5-star rating! We're thrilled to hear you had such a great experience. We can't wait to welcome you back soon!Sincerely, Hotel Manager
by A verified traveler
Posted 7 Nov 2024
Comment from Hotel Management
8 Nov 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your fantastic 5 out of 5 rating! We're delighted to hear you enjoyed your stay. We look forward to welcoming you back soon!Sincerely, Hotel Manager
by A verified traveler
Posted 7 Nov 2024
The water never got hot !! Took a cold shower on a cold day went and talked to staff which didn’t understand English and did nothing to help !
Comment from Hotel Management
8 Nov 2024 by Hotel Manager, Hotel Management
Dear Guest,I sincerely apologize for the inconvenience you experienced with the hot water and the communication barrier with our staff. Your comfort is our priority, and I appreciate your feedback. We will address these issues to ensure a better experience for future guests. Thank you for bringing this to our attention.Sincerely, Hotel Manager
by A verified traveler
Posted 5 Nov 2024
Property was extremely dirty, TV was not wiped down bathroom was not clean at all and when I was leaving the property around 8 a.m. 2 police vehicles were doing rounds through the area.
Comment from Hotel Management
6 Nov 2024 by Hotel manager, Hotel Management
Dear Guest,Thank you for sharing your feedback. We apologize for the cleanliness issues you encountered during your stay. Please rest assured, we take these concerns seriously and will be addressing them with our team to ensure a higher standard of cleanliness moving forward. Regarding the police presence, we understand this may have caused concern, and we will investigate further. We hope you will consider staying with us again so we can provide a better experience.Sincerely, Hotel Manager
by A verified traveler
Posted 5 Nov 2024
Comment from Hotel Management
6 Nov 2024 by Hotel manager, Hotel Management
Dear Guest,We sincerely apologize for not meeting your expectations during your recent stay. Your feedback is important to us, and we are committed to addressing the issues you mentioned. We would appreciate the opportunity to discuss your experience further and work to make things right.Sincerely, Hotel Manager
by A verified traveler
Posted 4 Nov 2024
I had a good rest. A bit noisy because it is next to I10 westbound. It lulled to sleep peasefully.
Comment from Hotel Management
5 Nov 2024 by hotel manager, Hotel Management
Dear Guest,Thank you for your feedback! We’re glad to hear you had a good rest and that the sounds of I-10 helped lull you to sleep. We appreciate your understanding and hope to welcome you back for another peaceful stay soon!Sincerely, Hotel Manager
by A verified traveler from Denver
Posted 4 Nov 2024
Quiet.
Comment from Hotel Management
5 Nov 2024 by hotel manager, Hotel Management
Dear Guest,Thank you for your feedback! We're delighted to hear that you found your stay quiet and peaceful. A serene environment is essential for a relaxing experience, and we're glad we could provide that for you.If there’s anything else you’d like to share or if you have suggestions for improving your next visit, please feel free to let us know. We look forward to welcoming you back soon!Sincerely, Hotel Manager
