Ratings based on 988 Verified Reviews
4.2 Room cleanliness
4.4 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Nov 2024
by A verified traveler
Posted 28 Oct 2024
Decent place, the washrooms were a little small especially for the price
Comment from Hotel Management
30 Oct 2024 by Lesieli, Hotel Management
Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed.It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly.Best regards,Lesieli TokiAssistant General ManagerHyatt Place El Paso Airport
by A verified traveler
Posted 20 Sep 2024
The room was noisy, you could hear the outside car noise. However the room was clean. The space that had the toilet and shower was a little tight. However, the rest of the room was spacious.
Comment from Hotel Management
23 Sep 2024 by Lesieli, Hotel Management
Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed.It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.
by A verified traveler
Posted 15 Sep 2024
Facilities were good. Everybody was super nice. The only thing we did not like is the elevator was super old, but they did explain to us that it was under Repair but overall, we definitely stay there again.
by A verified traveler
Posted 10 Sep 2024
by A verified traveler
Posted 4 Sep 2024
Comment from Hotel Management
6 Sep 2024 by Angelica Tovar, Hotel Management
Thank you for your response and feedback. We apologize for any inconveniences you had during your stay. We hope you give us the opportunity to serve you again in the near future.
by A verified traveler
Posted 21 Aug 2024
Great hotel and great service
Comment from Hotel Management
22 Aug 2024 by Angelica Tovar, Hotel Management
Thank you for your feedback! Your kind words will be celebrated with the team. We hope to serve you in the near future.
by A verified traveler
Posted 16 Aug 2024
I enjoyed that there was valet and that the request for our car was completed quickly.
Comment from Hotel Management
16 Aug 2024 by Angelica Tovar, Hotel Management
Thank you! We hope we serve you in the near future.
by A verified traveler
Posted 1 Aug 2024
Comment from Hotel Management
2 Aug 2024 by Angelica Tovar, Hotel Management
Thank you for your feedback! We hope to serve you in the near future.
by A verified traveler
Posted 31 Jul 2024 on Hotels
Comment from Hotel Management
2 Aug 2024 by Angelica Tovar, Hotel Management
Thank you for your feedback! We hope to serve you in the near future.
