Ratings based on 981 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
3.9 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
Cool hotel, front desk staff not that hospitable, quality of cocktails were not great. Steakhouse was good.
Comment from Hotel Management
19 Nov 2024 by General Manager, Hotel Management
Dear Jeremy,Thank you for taking a moment to share your honest thoughts. We appreciate your kind words about our hotel and are delighted you enjoyed dining at the steakhouse. However, we regret your disappointment with our cocktails and the service you received. Your feedback will be shared with our internal team to ensure our high standards of hospitality are being met and to seize any opportunity to improve. It would be our pleasure to welcome you back anytime your plans bring you our way.At your service,Hotel Paso Del Norte
by A verified traveler
Posted 17 Nov 2024
by A verified traveler
Posted 15 Nov 2024
I didn’t like that I had to ask for more water and coffee after the first night.
Maybe the staff was new and not aware of replenishing the coffee station daily but you expect the best attention when staying at El Paso Del Norte in El Paso Texas.
Comment from Hotel Management
15 Nov 2024 by General Manager, Hotel Management
Dear Tomas,Thank you for being our guest. Based on your perfect rating, it seems you enjoyed your overall experience. That said, we regret falling short of providing memorable hospitality. Rest assured, we will share your comments with our team to ensure we are going above and beyond for our guests going forward. It was a pleasure having you here, and we hope to welcome you back for a truly exceptional stay in the future.At your service,Hotel Paso Del Norte
by A verified traveler
Posted 14 Nov 2024
Front desk were not inviting
The room was smaller then described on the website
We indicated that there were four guests and we had to call for more towels. All of this was just an inconvenience. The room was not worth the price.
Comment from Hotel Management
15 Nov 2024 by General Manager, Hotel Management
Dear Norma,Thank you for your feedback. We're truly sorry that your stay with us did not meet your expectations. Please know that we will review your comments with our staff to ensure that our hospitality standards are being maintained. We appreciate you bringing this to our attention and hope you'll consider giving us another chance to change your perceptions in the future.At your service,Hotel Paso Del Norte
by A verified traveler from El paso
Posted 11 Nov 2024
Ook
Comment from Hotel Management
12 Nov 2024 by General Manager, Hotel Management
Dear Cornelius,Thanks for the perfect rating! Our team aims to impress and we're always here to assist our guests. Don't hesitate to reach out to us should you wish to connect, and we hope that we'll see you again soon! At your service,Hotel Paso Del Norte
by A verified traveler
Posted 11 Nov 2024
The staff made it a priority to keep the patriots happy
Comment from Hotel Management
12 Nov 2024 by General Manager, Hotel Management
Dear Albert,Thank you for choosing Hotel Paso Del Norte, Autograph Collection! We're glad our friendly staff made you feel welcome, and we hope to see you again soon.At your service,Hotel Paso Del Norte
by A verified traveler from Laredo
Posted 8 Nov 2024
Great atmosphere, walk to downtown is easy, great rooms,
Comment from Hotel Management
9 Nov 2024 by General Manager, Hotel Management
Dear Reynaldo,Thank you for staying with us and for your feedback. We're glad that our location was so convenient and that our rooms made such an impact on your experience. We hope to welcome you back to Hotel Paso Del Norte, Autograph Collection, soon for another great stay!At your service,Hotel Paso Del Norte
by A verified traveler from El Paso
Posted 3 Nov 2024
Beautiful place
Comment from Hotel Management
3 Nov 2024 by General Manager, Hotel Management
Dear Maribel, Thank you for your feedback! We're glad you enjoyed your stay and found our hotel beautiful. We look forward to welcoming you back!At your service,Hotel Paso Del Norte
by A verified traveler
Posted 30 Oct 2024
by A verified traveler from Chicago
Posted 21 Oct 2024
Great hotel
Comment from Hotel Management
23 Oct 2024 by General Manager, Hotel Management
Dear Joe,It was a pleasure to welcome you to Hotel Paso Del Norte, Autograph Collection during your recent stay. We're delighted that you had a wonderful experience and we hope you'll consider returning for another excellent stay in the future.At your service,Hotel Paso Del Norte
