Ratings based on 985 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Dec 2024
Privacidad
by A verified traveler
Posted 11 Dec 2024
Bed sheets were dirty and had stains on them .
by A verified traveler
Posted 1 Dec 2024
Comment from Hotel Management
2 Dec 2024 by Hotel GM, Hotel Management
Javier,Thank you for your positive review. We hope to host your stay again in the future!
by A verified traveler
Posted 30 Nov 2024
Comment from Hotel Management
2 Dec 2024 by Hotel GM, Hotel Management
agatha,We thank you for your honest review and stay. We hope to see you visit us again in the future!
by A verified traveler
Posted 25 Nov 2024
They had no hot water!
Comment from Hotel Management
2 Dec 2024 by Hotel GM, Hotel Management
Griselda,We apologize for the inconvenience regarding our hot water. We got a new water heater put in the very next day. We hope to have you visit us again, as we are working on making many things better for guests at our hotel. We thank you for your honest review and time.
by A verified traveler
Posted 17 Nov 2024
Our check in was about 1am as our flight was delayed. The site says 24 hour shuttle but when I called for where to get picked up, I was informed it was wrong on the website so my friend and I had to get a taxi ($20.00 for a very short distance). The check in gentleman was nice and got us our room keys so we could get 4-5 hours of sleep. He even offered to take us to the airport to check for a rental car to following morning.
I started looking into my room after entering and a long black hair in the shower (I have short grey hair), a hole in the wall beside the toilet, stains on the ottoman and on the lampshade. It looked like they tried to remodel but the sheetrock was cut wrong with holes beside light fixtures and paint drips on switch plates. I will say the bed was very comfortable! I was so exhausted that I went to sleep and continued our travels home early the next morning! I will not stay there again.
Comment from Hotel Management
22 Nov 2024 by Hotel GM, Hotel Management
Richard,Thank you for your honest review. We apologize for the inconveniences you faced while here. We assure you that it is our greatest intention to provide a smooth guest experience for all. We apologize that we did not live up to that expectation during your stay.
by A verified traveler
Posted 16 Nov 2024
It was absolutely bad condition…. There didn’t give me the room that it was on the picture…. They didn’t serve breakfas… It was bad the resepction it was rude…
Comment from Hotel Management
22 Nov 2024 by Hotel GM, Hotel Management
Jessica,We apologize for the inconvenience you faced while at our hotel. We thank you for your honest review, we will use it to assess your experience and make necessary changes here.
by A verified traveler
Posted 12 Nov 2024
Place was dirty and noisy.
Comment from Hotel Management
12 Nov 2024 by Hotel GM, Hotel Management
Cecilia,We thank you for staying with us and apologize for any noise complaint while here. We do have renovations going on during the day; they start at 9 AM with light, less noisy work in areas blocked off and end work soon after check-in time. We apologize if at anytime this was a disturbance. Also, we are deep cleaning areas of the hotel and also apologize if any furniture or seats in the lobby were put somewhere else while cleaning the carpets. Regardless of the specific issues, we are working to ensure the hotel becomes a cleaner and better place.
by A verified traveler
Posted 6 Nov 2024
It's close to the highway and convenient for travelers driving their vehicles.
Comment from Hotel Management
6 Nov 2024 by Hotel GM, Hotel Management
Muneeb,Thank you for your stay and review. We are grateful for the positive feedback you gave us and hope to have you visit us again soon!
by A verified traveler
Posted 31 Oct 2024
Comment from Hotel Management
1 Nov 2024 by Hotel GM, Hotel Management
Mayra,We are so grateful we had the pleasure of hosting your stay and our hotel. We hope you felt at home and will revisit us in the future. Please feel free to call us anytime with any recommendations on how to better our hotel. Thank you for taking time to leave us an honest review.
