Ratings based on 951 Verified Reviews
3.5 Room cleanliness
3.6 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Nov 2024
Really friendly and helpful staff!
Comment from Hotel Management
28 Nov 2024 by Hotel Management , Hotel Management
Dear Dominic,Thank you for your wonderful review! We are thrilled to hear that our staff made such a positive impact on your stay. At Extended Stay America, we strive to provide exceptional service, and your feedback is greatly appreciated. We look forward to welcoming you back for another great experience!Sincerely,Hotel Management
by A verified traveler
Posted 25 Nov 2024
NA
Comment from Hotel Management
26 Nov 2024 by Hotel Management , Hotel Management
Dear Jeff Clarence,Thank you for your review. We regret that your stay did not fully meet your expectations, and we would appreciate any additional feedback you can provide regarding your experience. We are always eager to improve and value guest input in our ongoing efforts to enhance the services and amenities we offer. We hope to serve you better in the future.Sincerely,Hotel Management
by A verified traveler
Posted 25 Nov 2024
Carpets are dirty, the bed had a nasty odor like the cover sheet. They didn’t clean my room, I stayed there for 2 nights so they didn’t do my room.
Comment from Hotel Management
25 Nov 2024 by Sincerely, Hotel Management, Hotel Management
Dear Omar,Thank you for taking the time to review our hotel. We were disappointed to read about the issues you encountered with your room, and we sincerely apologize for not meeting your expectations. This has been addressed, and we are very grateful for your patience. All of our associates are committed to providing the most comfortable accommodations, and we hope we have the opportunity to demonstrate this to you on a future visit.Sincerely,Hotel Management
by A verified traveler
Posted 25 Nov 2024
by A verified traveler
Posted 24 Nov 2024
by A verified traveler
Posted 23 Nov 2024
Originally I had two nights booked, but due to a flight delay in Newark I missed my connecting flight from Dallas to El Paso. I spoke with someone at Expedia who assured me they had spoken with someone at the hotel at that my reservation would be held until the next day. When I arrived, however, the staff informed me I was marked as a no show and would have to speak with Expedia. When I informed them I had already done so, they informed me the manager that the Expedia rep had spoken with wasn’t in that day and there was nothing they could do. Super unprofessional.
Comment from Hotel Management
25 Nov 2024 by Sincerely, Hotel Management, Hotel Management
Dear Justin, Thank you for sharing your experience. We sincerely apologize for the inconvenience caused by the confusion surrounding your reservation. We understand how frustrating it must have been to deal with this after your travel delay, and we regret the lack of clarity and communication from our end. Please rest assured that we are reviewing this matter internally to ensure better coordination with third-party bookings in the future. We appreciate your feedback, as it helps us improve, and we hope you will consider giving us another opportunity to provide you with a more seamless experience in the future.Sincerely,Hotel Management
by A verified traveler
Posted 23 Nov 2024
Quick check in and check out
by A verified traveler
Posted 22 Nov 2024
staff nice room clean
by A verified traveler from Las Vegas
Posted 21 Nov 2024
It was super dirty and old and horrible smell
It’s none smoke room but there was very bad and strong smoke smell
Comment from Hotel Management
22 Nov 2024 by Hotel Management , Hotel Management
Dear Edvin, Thank you for sharing your concerns. We deeply regret that your room did not meet your expectations and that you encountered unpleasant conditions during your stay. While our non-smoking policy is designed to ensure a comfortable experience for all guests, it is clear we fell short in this instance. Your feedback is essential, and we will address these matters with our team to prevent similar occurrences in the future. We hope you will consider staying with us again so we can provide you with a more positive experience.Sincerely,Hotel Management
by A verified traveler
Posted 19 Nov 2024
Great and friendly staff!
Comment from Hotel Management
20 Nov 2024 by Hotel Management , Hotel Management
Dear Dominic, Thank you for your wonderful review! We are thrilled you had a positive experience with our friendly staff at Extended Stay America. Our team works hard to ensure that every guest feels welcome and valued, and it is rewarding to learn that we met your expectations. We truly appreciate your kind words and look forward to welcoming you back for another great stay in the future!Sincerely,Hotel Management
