Ratings based on 961 Verified Reviews
3.4 Room cleanliness
3.6 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
by A verified traveler
Posted 23 Nov 2024
Originally I had two nights booked, but due to a flight delay in Newark I missed my connecting flight from Dallas to El Paso. I spoke with someone at Expedia who assured me they had spoken with someone at the hotel at that my reservation would be held until the next day. When I arrived, however, the staff informed me I was marked as a no show and would have to speak with Expedia. When I informed them I had already done so, they informed me the manager that the Expedia rep had spoken with wasn’t in that day and there was nothing they could do. Super unprofessional.
by A verified traveler
Posted 23 Nov 2024
Quick check in and check out
by A verified traveler
Posted 22 Nov 2024
staff nice room clean
by A verified traveler from Las Vegas
Posted 21 Nov 2024
It was super dirty and old and horrible smell
It’s none smoke room but there was very bad and strong smoke smell
Comment from Hotel Management
22 Nov 2024 by Hotel Management , Hotel Management
Dear Edvin, Thank you for sharing your concerns. We deeply regret that your room did not meet your expectations and that you encountered unpleasant conditions during your stay. While our non-smoking policy is designed to ensure a comfortable experience for all guests, it is clear we fell short in this instance. Your feedback is essential, and we will address these matters with our team to prevent similar occurrences in the future. We hope you will consider staying with us again so we can provide you with a more positive experience.Sincerely,Hotel Management
by A verified traveler
Posted 19 Nov 2024
Great and friendly staff!
Comment from Hotel Management
20 Nov 2024 by Hotel Management , Hotel Management
Dear Dominic, Thank you for your wonderful review! We are thrilled you had a positive experience with our friendly staff at Extended Stay America. Our team works hard to ensure that every guest feels welcome and valued, and it is rewarding to learn that we met your expectations. We truly appreciate your kind words and look forward to welcoming you back for another great stay in the future!Sincerely,Hotel Management
by A verified traveler
Posted 17 Nov 2024
Quick check in
by A verified traveler
Posted 15 Nov 2024
by A verified traveler
Posted 13 Nov 2024
by A verified traveler
Posted 12 Nov 2024
It was a good place to stay overnight.
Comment from Hotel Management
13 Nov 2024 by Hotel Management, Hotel Management
Dear Tanya,Thank you for sharing your experience! We are happy that Extended Stay America provided a convenient and comfortable option for your overnight stay. We strive to create a welcoming environment for all guests and are pleased we met your expectations. We look forward to hosting you again and providing an even more enjoyable experience on your next visit.Sincerely,Hotel Management
