Ratings based on 987 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Dec 2024
Comment from Hotel Management
11 Dec 2024 by Doubletree Downtown El Paso, Hotel Management
Thank you for your review. We are so glad you enjoyed our property. We hope to have you back soon!
by A verified traveler
Posted 8 Dec 2024
It was a good experience but the bathroom sink faucet causes some of my clothes to get wet and damaged.
Comment from Hotel Management
11 Dec 2024 by Doubletree Downtown El Paso, Hotel Management
Thank you for taking the time to leave a review. We are so sorry about your experience during your visit. Rest assured that our team is working hard to minimize these circumstances. We hope you will stay with us in the future for a more positive experience.
by A verified traveler
Posted 7 Dec 2024
Awesome
Comment from Hotel Management
7 Dec 2024 by Doubletree by Hilton El Paso Downtown, Hotel Management
Thank you very much for giving us an excellent score. Our team's commitment to service and guest satisfaction is our main focus, and we are delighted to hear you enjoyed your stay. Looking forward to welcoming you back again soon
by A verified traveler
Posted 3 Dec 2024
Comment from Hotel Management
5 Dec 2024 by Isaac, Hotel Management
thanks for your lovely score hope see you on your next visit to El Paso Tx
by A verified traveler
Posted 2 Dec 2024
Very nice place. Thought I’d give it a try. Usually I stay at Paso Del Norte. I liked that there was a restaurant in the hotel, very affordable.
Comment from Hotel Management
3 Dec 2024 by Doubletree Downtown El Paso, Hotel Management
Thank you for the review. We are so glad you enjoyed our property and the location. We hope to have you back soon!
by A verified traveler
Posted 2 Dec 2024
Conveniently located in downtown El Paso.
Comment from Hotel Management
3 Dec 2024 by Doubletree Downtown El Paso, Hotel Management
Thank you for the review. We are so glad you enjoyed our property and the location. We hope to have you back soon!
by A verified traveler
Posted 30 Nov 2024
Good
Comment from Hotel Management
30 Nov 2024 by Doubletree Downtown El Paso, Hotel Management
Thank you for the review. We are so glad you enjoyed our property. We hope to have you back soon!
by A verified traveler
Posted 26 Nov 2024
Comment from Hotel Management
27 Nov 2024 by Doubletree Downtown El Paso, Hotel Management
Thank you for your review. We are so glad you enjoyed our property. We hope to have you back soon!
by A verified traveler
Posted 25 Nov 2024
The only thing I didn't like was the pillow are so soft but everything was fine
Comment from Hotel Management
27 Nov 2024 by Doubletree Downtown El Paso, Hotel Management
Thank you for sharing your experience! We appreciate when a guest lets us know when we are doing things right and where we can use some improvement. Your feedback will be shared with the hotel team to ensure we deliver exceptional customer service every time. We hope you will stay with us again the next time your travels bring you back to Doubletree Downtown El Paso by Hilton.
by A verified traveler
Posted 25 Nov 2024
Very safe
Comment from Hotel Management
25 Nov 2024 by Doubletree Downtown El Paso, Hotel Management
Thank you for the review. We are so glad you enjoyed our property and the location. We look forward to have you back soon!
