Ratings based on 1,405 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Nov 2024
Service staff gave up towards the end of our stay. But the sushi was excellent!!
by A verified traveler from Perth Amboy
Posted 21 Nov 2024
The TV in the room needs to be updated. The elevators need to be updated. I got stuck twice and the display inside the elevator was not functioning.
Comment from Hotel Management
26 Nov 2024 by Hotel Riu Guanacaste, Hotel Management
Dear Henry,Thank you very much for choosing Riu and for sharing your great ratings.As we strongly believe that guests come first, we regret to read this.We have passed your concerns to the management department for an appropriate follow up and we sincerely hope you will give us another chance to welcome you again and share a more pleasant experience.Kindest Regards,Hotel Riu GuanacasteOnline Reputation Manager
by A verified traveler
Posted 19 Nov 2024
Very clean. Great food.
Comment from Hotel Management
21 Nov 2024 by Hotel Riu Guanacaste, Hotel Management
Dear Sharon,Thank you very much for a fantastic review, on behalf of our lovely staff. It is great our team could accommodate your needs and assist you in any way possible. And we wish you a beautiful day.Wishing to see you again soon, Sharon.Warmest Greetings!Hotel Riu GuanacasteOnline Reputation Manager
by A verified traveler
Posted 18 Nov 2024
직원들은 대체적으로 친절하나 청소상태가 불량합니다. 도착했을때 세면대가 막혀있어서 관리자를 불러 뚫어보니 검은색 찌꺼기가 많이 올라왔습니다. 청소한 이후 바닥에도 검은색 찌꺼기가 많이 붙어 있어서 불쾌했습니다.
by A verified traveler
Posted 15 Nov 2024
Not bad Not great
Comment from Hotel Management
18 Nov 2024 by Hotel Riu Guanacaste, Hotel Management
Dear John,Thank you for staying with us.We regret that our service did not meet your expectations as our goal is to make your stay memorable.We hope to host you again in the future for a more positive experience.Best Regards,Hotel Riu GuanacasteOnline Reputation Manager
by A verified traveler
Posted 14 Nov 2024
Pool staff were great. Buffet was excellent with lots of food choices. It was nice not to have reservations for specialty restaurants.
Comment from Hotel Management
18 Nov 2024 by Hotel Riu Guanacaste, Hotel Management
Dear Justin Samuel,Thank you very much for the outstanding review!We are delighted to read your kind remarks about our staff and hotel, it makes all our efforts worthwhile.It is fantastic to learn you had a nice stay, Justin.Wishing you come back soon.Loving Greetings!Hotel Riu GuanacasteOnline Reputation Manager
by A verified traveler
Posted 14 Nov 2024
Property was ok, dated but ok.
Staff and service was very good. They were helpful when my kid had accident in the night.
Dinning options were there but the food was very bad in all of them. My kid survived on ice-cream and french fries the entire 4 days stay as some food he eat there didn't sit well and it was the case with few more kids in our group.
Comment from Hotel Management
15 Nov 2024 by Online Reputation Manager , Hotel Management
Dear Sushma,Many thanks for choosing Riu and for sharing your experience with us.While we are pleased to find you enjoyed the staff members attentive service, we are saddened to hear that your recent stay did not match your expectations in all aspects, as we are always maintaining a strong commitment to dedicated service. We sincerely hope that we will have the opportunity to welcome you back again for a more satisfying experience.We remain sincerely,Hotel Riu GuanacasteOnline Reputation Manager
by A verified traveler from Colorado Springs
Posted 12 Nov 2024
I have stayed at Riu Guanacaste twice now and my wife and I have had a wonderful relaxing vacation. All the employees were there to assist me if I needed anything and were completely helpful. I would go there again in a heartbeat.
Comment from Hotel Management
18 Nov 2024 by Online Reputation Manager, Hotel Management
Dear Dennis Dwayne,Thank you very much for the compliments! We are very motivated to hear that you enjoyed your recent stay and we are delighted that you had a positive memory of our friendly staff.Your recommendation and feedback mean a lot to us and we hope to see you again soon.With our best wishes, we remain,Hotel Riu GuanacasteOnline Reputation Manager
by A verified traveler
Posted 11 Nov 2024
This hotel needs a major renovation. There’s mold everywhere in the spa, workout room and some areas around the property. The food and beverage stuff are super nice. Bellman stuff need to be more helpful and help the customers with their luggage’s instead of standing around.
Comment from Hotel Management
12 Nov 2024 by Online Reputation Manager , Hotel Management
Dear Mike,Thank you for providing your honest feedback.It is unfortunate to hear you weren't completely satisfied with your recent experience, as our policy is to make every attempt to please our guests.You may rest assured that we will share all your impressions with our management team for a proper follow up as guest service is our absolute main priority and we sincerely hope that we will have the opportunity to welcome you back again for a more satisfying experience.With our best wishes we remain,Hotel Riu GuanacasteOnline Reputation Manager
by A verified traveler
Posted 10 Nov 2024
Most of the areas is poor service personal on RIU palace guanacaste trade you for you color not like a customer when you pay all service incluide I spect so much more for this hotel
Comment from Hotel Management
12 Nov 2024 by Online Reputation Manager , Hotel Management
Dear Alberto,Many thanks for sharing your experience with us.We are very sorry to hear of the disappointment you experienced during this stay, since we want all of our guests to experience some fantastic holidays while staying with us.We sincerely hope that you would still consider staying with us in the future and give us a chance to deliver a more enjoyable experience.Best of hopes,Hotel Riu GuanacasteOnline Reputation Manager
