Ratings based on 103 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.9 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Jul 2024
Super love the place service is awesome 😊
by A verified traveler
Posted 10 Jul 2024
Guest Service and the whole experience was amazingly beautiful
by A verified traveler
Posted 8 Jul 2024
Gorgeous place in fabulous setting. Great activities. Rooms are amazing.
by A verified traveler
Posted 12 May 2024
Our stay at Pangulasian was fantastic. The staff were really attentive, helpful and went above and beyond. From willingness to change the food menu, having a super late spa experience so we could fit it in to seeing someone struggling with snorkelling on an excursion and providing assistance so they could see all a turtle.
The private island experience was amazinG, I couldn’t recommend it more!
by A verified traveler
Posted 16 Apr 2024 on Hotels
Amazing.
by A verified traveler
Posted 10 Apr 2024
Resort is great and the island that it is on along with its surroundings is gorgeous. Staff is pro. Food is ok. value for money is good.
by A verified traveler
Posted 3 Apr 2024 on Hotels
by A verified traveler
Posted 14 Mar 2024
Beautiful resort in perfect location for seeing el Nido.
Comfortable beach bungalow with amazing views. Comfortable beds and soft bedding. Always lots of water and a few nice freebies in your room. Incredibly clean and wel
Maintained throughout the resort with excellent turn down.
Food is excellent with a La carte or buffet options at all meals. We tended to go for a la carte as if honest the buffet food was often like warm if not cold which could be improved. They alternated dinner to the pool area which was a lovely environment however this meant from 2pm onwards staff are prepping for dinner so access to pool loungers becomes limited and you feel very on show / getting in the way which was the only downside we get
Of the resort.
The included trips were safe, well organised and planned to get you there ahead of the max crowds which was special.
The trip to big lagoon and especially Italy
Miniloc reef is second to none - and a visit you can only do if staying at an El Nido resort.
Pre arrival
Communication from head office was poor but don't be concerned about your transfer as the resort really are on top of it. Plan to get a little wet from sea spray and wear sunscreen as the boat transfers are in small speedboats as the resort has no major jetty.
Friendly staff who seemed very genuine and also a very present manager is always nice to see.
If you want peace and tranquility in a very special place would not hesitate to recommend.
by A verified traveler
Posted 3 Mar 2024
Serene. Everyone was incredibly eager to serve. Every need was met before I even had to think about it. The staff is thoughtful and knows each guest by name. The view, the villas and the food were fantastic.
by A verified traveler
Posted 14 Feb 2024
Beautiful location with good room stock however terrible execution on the hotel management side. This isn’t a cheap hotel so the expectation here on guest experience is understandably high, with that said by fixing a few things this hotel could be great.
Firstly, the food was of a really low standard, with cheap buffet style offer and cheap buffet taste, this really needs to be fixed.
Secondly the hotel will really benefit from a proper guest experience manager. To put this into context, we had thought we had organised a private 4 hour boat trip with 48 hours prior notice and had humbly asked the activities attendant to prepare an itinerary for the tour. Unfortunately in the evening prior to the tour (9pm), the activities manager interrupted us at dinner to tell us the boat was not available for a 4 hour tour and also wanted us to give him our proposed itinerary for the tour (ie he was too lazy to put one together himself / forgot).
On the plus side, the hotel offers a few tour options included in the price and Ryan our tour guide was top tier. Staying at the hotel also has some benefits with priority luggage and lounge at the airport, but needless to say, the chance of us staying at Pangulasian island again is very very slim.
