Ratings based on 10 Verified Reviews
3.8 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
Hi, my name is Lanfranco Paliotti and I stayed with my wife in your hostel for 7 days and I am writing to tell you that we could not stay longer.
Our stay ruined our vacation in the Philippines.
We checked out 1 day early. We tried to communicate but the girl with glasses at the reception was so rude from the beginning that we decided to leave.
Three days ago, the light switch and the fan broke just before going to bed. There was a party going on in the hostel so there was no receptionist or maintenance available we had to sleep with the lights on to make the fan work, tormented by mosquitoes and without air and my wife felt sick.
The Teepee was full of mosquitoes and sandflies. The next day, we asked for the fan light to be fixed early in the morning. When we returned at 7:00 PM, it had not been fixed yet due to the absence of the general manager. I actually had to say I would fix it myself... so maintenance came. Finally after a long wait of two hours it was fixed (only the fan and not the Light). All our experiences are negative. We waited 3 days for the tour of the islands, so that we could get to the number of 8 people. (the staff was not engaging at all) So the days passed, we could not book a trip elsewhere because we had been notified too late. When we finally got to the number of 8, instead of leaving at 9, we left at 11:45. We waited for 2 and a half hours. On the tour the person in charge was absent and not at all engaging, unfortunately he was not able to swim (th
Comment from Hotel Management
20 Nov 2024 by Mad Monkey Management, Hotel Management
Hi Lanfranco, we would like to offer our sincerest apologies that you had such a poor experience with us. At Mad Monkey, we aim to provide a magical experience to our guests that leaves a lasting and memorable impression on not just our hostel but the country of the Philippines as a whole. We received your initial feedback in our email. Kindly allow us more time to investigate and reach out to you to discuss these areas privately. Thank you for your patience, and we hope for your continued safety on your travels.
by A verified traveler
Posted 10 Nov 2024
It was amazing, customer service is outstanding.
Comment from Hotel Management
12 Nov 2024 by Mad Monkey Management, Hotel Management
Hi Jay, your review is awesome, and you were really an awesome guest. Thanks again for choosing Mad Monkey, Southeast Asia’s first socially responsible hostel company.
by A verified traveler
Posted 9 Nov 2023 on Hotels
Comment from Hotel Management
10 Jan 2024 by Mad Monkey Management, Hotel Management
Hi Laura, thank you for your time in giving us a 10 rating! Cheers for choosing a socially responsible hostel! Come back again soon!
by A verified traveler
Posted 20 Mar 2020 on Hotels
by A verified traveler
Posted 15 Feb 2020 on Hotels
Comment from Hotel Management
19 Mar 2020 by ANGIE, Hotel Management
It was an absolute delight having you stay here with our team at Mad Monkey. Wishing you the best for your onward trip! Thanks for choosing our socially responsible hostel.
by A verified traveler
Posted 13 Feb 2020 on Hotels
Comment from Hotel Management
19 Mar 2020 by ANGIE, Hotel Management
We loved having you stay with us - it was a pleasure getting to know you. Thanks for choosing Mad Monkey. Safe travels!
by A verified traveler
Posted 5 May 2024 on Hotels
To far away … food was bad , showers was really.
Comment from Hotel Management
6 May 2024 by Mad Monkey Management, Hotel Management
Hi Monika, thank you for leaving a review. Our apologies if you find the location to be quite an inconvenience. However, we are transparent when it comes to the information we provide on every platform, particularly about our location. We focused on the food improvements, and based on the recent reviews, we are seeing shining reviews. We will keep monitoring this. I hope you give us a chance. Safe travels.
by A verified traveler
Posted 28 Mar 2024 on Hotels
by A verified traveler
Veldig fornøyd 👌
Posted 29 Jan 2023 on HotelsVi bodde i hyttene på toppen, det var veldig kjekt. God seng, god gjennomtrekk da det blåste en del, mulig det er varmere når det ikke er vind, men det er en ganske solid vifte der inne som nok klarer å kjøle det en del ned. Fest på kvelden, men det varte ikke så lenge. Vi var fornøyde og jeg hadde lett bodd her igjen :)
by A verified traveler
Posted 18 Dec 2019
Abends immer was los. Super Stimmung jeden Abend und sehr nette und lustige Leute kennengelernt. Zudem super Location direkt am Strand! Allerdings viel zu teuer für das was das Hostel an Ausstattung und Komfort bietet.
