Ratings based on 25 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
3.6 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Dec 2024
ABSOLUTELY AMAZING EXPERIENCE! Phenomenal staff with amazing service, the most stunning location with the beach/ocean right in your front yard, & an awesome food/drink selection that all tastes great! Zipline/island hopping tours/activities/shops & restaurants are all walking distance from the beautiful resort (front desk helped arrange our tours and shuttles). They also offer their own massages, provide good wifi, and have talented live music during dinner service. Rooms of course were super clean and cozy as well with a TV, and crisp air conditioning. This experience blew us away, I couldn’t recommend the lovely Las Cabanas crew and their establishment more!
Comment from Hotel Management
24 Dec 2024 by Dan and Bhing, Hotel Management
Merry Xmas Jamie. Thank you for your generous review.
by A verified traveler
Posted 15 Nov 2024
Great staff, place was a more old school experience! Would stay again!
Comment from Hotel Management
16 Nov 2024 by Dan, Hotel Management
Carlo, Aida, your visit was much appreciated.
by A verified traveler
Posted 17 Mar 2024
Incredible hotel and staff. Couldn't do enough for us during our stay. Clean and hygienic throughout. Would definitely recommend this top spot.
by A verified traveler
Posted 19 Dec 2023
Overall excellent customer service.
The weak internet is a broadband issue for the entire area and not the hotel. I’ve talked to the owner and he understands the need for a faster internet access.
As of today, they’ve installed a Starlink (Elon Musk) satellite internet dish and this should greatly improve wi-fi speed. But this is for future guests to comment on.
Comment from Hotel Management
20 Dec 2023 by Dan, Hotel Management
Thanks for your comments Mel. The first Starlink installation will hopefully work well and provide fast internet in our reception area. If it works as advertised, we will soon install a 2nd unit to provide the Beachfront Rooms with 24/7 high speed internet In the meantime, we still get a strong signal on SMART but only late evening to very early morning. Otherwise it's indeed patchy.Thanks again for choosing Las Cabanas!
by A verified traveler
Posted 12 Oct 2023
Great place to sray ..nice and peaceful..they just only have slow internet a little bit walking to get to their place
by A verified traveler
Posted 5 Oct 2023 on Hotels
by A verified traveler
Posted 21 Jul 2023 on Hotels
by A verified traveler from littleton
Posted 4 Mar 2023
Beautiful location... hard to access with heavy luggage. 18 min walk from road dropoff.
Comment from Hotel Management
4 Mar 2023 by Dan, Hotel Management
Hi Alvin, thank you for your review. A few weeks prior to arrival, I send all our guests an email containing travel info including the phone number of our front desk staff. I recommend that our guests contact our front desk staff so that our porters can be mobilized to assist our guests with their luggage from the McDonalds drop off location. I hope you called ahead for this assistance as it makes for a pleasant walk down the beach to Las Cabanas.
by A verified traveler
Lovely location, but weak room and services.
Posted 9 Feb 2020 on HotelsLovely location and comparatively quiet beach versus other parts of the beach, BUT this is definitely a 2.5* hotel. First, there’s a substantial 200m hike from the road along the beach to reach the hotel. The WiFi is extremely weak and only works at the lobby/ restaurant. The rooms are reasonably-sized but very austere and of very poor design. I was fine with no TV, there there was no reading lamp. In my room there was quite a powerful AC unit but no controller. You’d have to be 7ft tall to reach the controller. An employee smiled and suggested that pulling the plug from the outlet was the only means of controlling the AC. There’s no hot water in the rooms - it must requested and brought via jugs. I had to request bath towels. The toilet seat didn’t stay up (no problem for women I guess). The mattress and pillows were fine and clean. The restaurant Food is ok, but there were no napkins at dinner, and during the day they ran out of 2 of the 3 beer styles they served. Staff were friendly, but they could use some guidance as to improving service levels.
Comment from Hotel Management
10 Feb 2020 by Dan, Hotel Management
Your comments are duly noted. The toilet seat is an easy fix. We will provide reading lights. The recently installed new A/C unit had to be located high enough to avoid tall people hitting their head on it when going up the outside stairwell so we will provide a stool for easy indoor access. After you booked, you were sent an email outlining our amenities or lack there of so we are fully transparent in that regards and Expedia has much of the same info on their site. The email info we send to all our guests within one day after their booking contains the contact details of our resort manager who can, once contacted, arrange to have our staff meet our guest at the local McDonalds about 10 minutes walk from Las Cabanas. The info also recommends using local network wifi from mobile phone which is much stronger than our resort connection.
by A verified traveler
Posted 13 Nov 2019
