Ratings based on 18 Verified Reviews
3.2 Room cleanliness
3.4 Service & staff
3.8 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Jan 2023 on Hotels
by A verified traveler
Posted 14 Apr 2022 on Hotels
The place was nice and clean..staff are all helpful ,very accommodating.
Comment from Hotel Management
15 Apr 2022 by Belle, Hotel Management
Thank you so much Ma'am.
by A verified traveler from New York
Posted 13 Feb 2020 on Travelocity
Article of Complain via Review
we booked a packaged-deal tour in El Nido which includes airfare and hotel accommodation. We opt that way so we will simply think of tours and our choice of meals, and we won’t think of our place to stay. Amadeus Inn is simply the opposite here are the reasons why:
1. It is hard to communicate with the managers they were using like 3 different numbers, and the night before, we inquire if they have a transport available from puerto princess to El Nido, which they confirmed it, but when we arrived at the airport, the van wasn’t even there, so we texted the manager and waited for 30 minutes, only to get a text message that they didn’t get our request for van.
2. After 5 hours of travel we were greeted by the “manager” with a question “why did you leave the airport, a van is supposed to pick it up for you”, Wow!! This girl has a nerve to asked me that, I can’t believe it that I showed their text messages, and she said “it’s my uncle”... again wow!! You’re the management and clearly if you can’t coordinate on your own staffs, how can you communicate with your guests?
3. We were informed thereafter that the room we booked is not available(standard double room) instead we got a 4 capacity bunk beds for backpackers
4. Breakfast choices egg & rice, rice and hotdog, pancake
5. There is a demolished building in front, for violating the 25m from shoreline building code law.
We transferred at other hotel and didn’t bother to ask for refund.
Comment from Hotel Management
15 Feb 2020 by Management, Hotel Management
Hi,
Sorry about your whole experience but the communication with the manager of the hotel was not well established that day so we apologize for the inconvenience. The manager will actually vacate her place as she is not deemed for the position because of lack of experience. However, we tried to accommodate your needs but since you refused our offer, we can only go as far. Also, the building in the front is the old market of El Nido and it will be demolished because of no use to the town and is a distraction for our establishment. Amadeus Inn is within the legal distance from the beach as Barangay Buena Suerte is in an Urbanized area of El Nido and the requirement is only 5 meters and we are even beyong that. Again, sorry and we hope to see you again with a better service.
by A verified traveler
Posted 11 Jan 2020 on Hotels
It great location, friendly staff. Could have been a bit more organized and clean.
Comment from Hotel Management
14 Jan 2020 by jojo, Hotel Management
sorry for the inconvenience but we will continue a better service
by A verified traveler from Toronto
Posted 10 Jan 2020
For El Nido -- this was a great option. Location was interesting but the staff was great and we came to love breakfast. The Pancakes were so good ! Although the location was interesting, it was a good location out of town so it was quiet. You are really getting in for a local experience here which is great when travelling.
Comment from Hotel Management
11 Jan 2020 by Amadeo, Hotel Management
Thank you
by A verified traveler
Posted 28 Dec 2019
We were double booked and so the staff downgraded our room to a tiny room with bunk beds on the first floor. Not nearly as nice as the room we booked online. They told me Expedia would issue me a refund but I am skeptical.
Comment from Hotel Management
29 Dec 2019 by jojo, Hotel Management
Sorry about what happened to you. We at the management will look into this so that this will not happen again
by A verified traveler
Um achado!
Posted 8 Dec 2019 on HotelsJonatel muito prestável! Perto de Porto onde saem os barcos e os passeios
Comment from Hotel Management
9 Jan 2020 by Amadeo, Hotel Management
thank you
by A verified traveler
Um achado em Elnido!
Posted 6 Dec 2019 on HotelsAmbiente acolhedor, quartos limpos, perto do Porto, staff muito simpático e o Jonatell muito prestável 😀
by A verified traveler
Um achado em El Nido
Posted 6 Dec 2019 on HotelsAmbiente acolhedor, quartos limpos, muito próximo do Porto, staff simpático e Jonatell muito prestável!
Comment from Hotel Management
9 Jan 2020 by Amadeo, Hotel Management
thank you
by A verified traveler
Great value, close to pier, very hospitable, views
Posted 4 Dec 2019 on HotelsGreat value in el nido! Great staff/relative of owner. Not too far from the happenings but a little hard to find the first time. 1 min walk from the pier. Super views.
Comment from Hotel Management
5 Dec 2019 by management, Hotel Management
thank you
