Ratings based on 978 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Dec 2024
Everything thi g was great but the hot water for showering was an issue. Hot tub wasn't hot. The did get the hot tub hot but it took allday.
Comment from Hotel Management
9 Dec 2024 by Abigail, Hotel Management
Thank you for your feedback!
by A verified traveler
Posted 9 Dec 2024
Comment from Hotel Management
9 Dec 2024 by Abigail, Hotel Management
Thank you for your review!
by A verified traveler
Posted 7 Dec 2024
The hotel, sadly, was having ALL OF THE CARPET REPLACED!!! Seriously. It was interesting. Room was just right and the staff was swell. Honestly, coming from the Midwest, LA is pretty dirty but this facility was pretty tidy. Jacob was excellent up front but the Chinese speaking employee was hilarious because she did not seem to understand anything we were asking her. There is a very busy Chinese restaurant in the hotel so that made the visit pretty different. All in all we would WOULD stay there again..
Comment from Hotel Management
9 Dec 2024 by Abigail, Hotel Management
Thank you for your feedback!
by A verified traveler from Hayward
Posted 6 Dec 2024
Very closed many good Chinese restaraunts.
Comment from Hotel Management
6 Dec 2024 by Abigail, Hotel Management
Thank you for your feedback!
by A verified traveler
Posted 4 Dec 2024
I liked the room and how comfortable and easy it was to find
Comment from Hotel Management
5 Dec 2024 by Abigail, Hotel Management
Thank you for your feedback!
by A verified traveler
Posted 2 Dec 2024
Comment from Hotel Management
3 Dec 2024 by Abigail, Hotel Management
Thank you for your review!
by A verified traveler
Posted 29 Nov 2024
Will be back soon
Comment from Hotel Management
3 Dec 2024 by Abigail, Hotel Management
Thank you for your review!
by A verified traveler
Posted 24 Nov 2024
Comment from Hotel Management
27 Nov 2024 by Abigail, Hotel Management
Thank you for your review!
by A verified traveler
Posted 22 Nov 2024
Comment from Hotel Management
27 Nov 2024 by Abigail, Hotel Management
Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn EL MONTE - LOS ANGELES.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Abigail, Hotel Management
Thank you for your review!
