Ratings based on 981 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.0 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Sep 2024
We really enjoyed our time here. We came with 2 little kids and they had a blast in the pool and beach. The only reason it does not have 5 stars is the food options. Lunch options weren’t great and the dinner was nothing amazing at all. The breakfast was the most enjoyable. Overall it was really fun and you can go over to the sunset hotel as well where they did have better options for food.
Comment from Hotel Management
27 Sep 2024 by Fernando Pelayo General Manager Pueblo Bonito Los , Hotel Management
Dear Javier A, Thank you very much for your comments regarding your stay. We are really sorry that your experience was so poor. We can assure you all of your comments have been passed on to our Head Chef and our Food and Beverage team to ensure that the hotel is constantly striving to achieve the highest level of satisfaction in our Food and Beverage areas. We hope you will give us another opportunity to amend your latest views.Sincerely,
by A verified traveler from Chula Vista
Posted 26 Sep 2024
Comment from Hotel Management
27 Sep 2024 by Fernando Pelayo General Manager Pueblo Bonito Los , Hotel Management
Dear Daniel,Thank you very much for your preference, we hope to see you very soon.Best regards,
by A verified traveler
Posted 26 Sep 2024
The resort was great. Staff were friendly and helpful, housekeeping was great and rooms were cleaned twice a day. The only thing that could be better was the food at some of the restaurants. Lunch at Cilantros was inedible both times we ate there. Other than that having access to all 3 PB resorts was awesome, would definitely stay there again
Comment from Hotel Management
27 Sep 2024 by Fernando Pelayo General Manager Pueblo Bonito Los , Hotel Management
Dear Orchid, Thank you very much for your lovely review. I am delighted to know that you enjoyed our sister hotels. I am glad to know that you had a lovely time with us and that you very much enjoyed the location, the food, the view and especially the service that you received from our team members. We truly look forward to your return and to continue to exceed your expectations. Warmest regards,
by A verified traveler
Posted 25 Sep 2024
Loved it! Loved Rosy, she was so attentive as were all staff.
Comment from Hotel Management
27 Sep 2024 by Fernando Pelayo General Manager Pueblo Bonito Los , Hotel Management
Dear Danny, We thank you for the kind review, on behalf of all of us here at Pueblo Bonito, we would like to thank you for your appreciation to the services provided during your recent stay. We can assure you that your comments represent a major factor of motivation to all the Pueblo Bonito staff.Best regards,
by A verified traveler
Posted 24 Sep 2024
Great experience, excellent food in all restaurants, easy transportation
Comment from Hotel Management
24 Sep 2024 by Fernando Pelayo General Manager Pueblo Bonito Los , Hotel Management
Dear Yvette, It is delightful that you enjoyed the service you received and that we were able to deliver a great lasting impression. We look forward to hosting you again soon.Warm regards,
by A verified traveler
Posted 23 Sep 2024
Comment from Hotel Management
24 Sep 2024 by Fernando Pelayo General Manager Pueblo Bonito Los , Hotel Management
Dear Rommel, Thank you very much for your preference, we hope to see you very soon.Best regards,
by A verified traveler from GILROY
Posted 23 Sep 2024
I love the beach access
Comment from Hotel Management
23 Sep 2024 by Fernando Pelayo General Manager Pueblo Bonito Los , Hotel Management
Dear Stephen M, Thank you very much for your preference, we hope to see you very soon.Best regards,
by A verified traveler
Posted 23 Sep 2024
Comment from Hotel Management
23 Sep 2024 by Fernando Pelayo General Manager Pueblo Bonito Los , Hotel Management
Dear Areenut, Thank you very much for your preference, we hope to see you very soon.Best regards,
by A verified traveler
Posted 22 Sep 2024
Comment from Hotel Management
23 Sep 2024 by Fernando Pelayo General Manager Pueblo Bonito Los , Hotel Management
Dear Anthony, Thank you very much for your preference, we hope to see you very soon.Best regards,
by A verified traveler
Posted 21 Sep 2024
Comment from Hotel Management
23 Sep 2024 by Fernando Pelayo General Manager Pueblo Bonito Los , Hotel Management
Dear Vesna, Thank you very much for your preference, we hope to see you very soon.Best regards,
