Ratings based on 344 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Nov 2024
Comment from Hotel Management
26 Nov 2024 by Guest Service Center Management., Hotel Management
Dear Shuyu,Thank you for sharing your experience with us.We regret that your stay was not ideal and that the service and attention did not exceed your expectations. We would have loved to know more details on the areas and services you feel we should improve. Still, we invite you to revisit us so we can show you the changes we are constantly making.Best regards.
by A verified traveler
Posted 25 Nov 2024
Great place
Comment from Hotel Management
26 Nov 2024 by Guest Service Center Management, Hotel Management
Dear guest,Thank you very much for this kind review.We are delighted to hear that the cleanliness of your room met your expectations and reflected our high standards.It is also gratifying to know that you found our hotel's condition impeccable, which is a testament to the recent enhancements we've made to ensure an aspirational experience for our guests. Your commendations on our service and room amenities are much appreciated, as we strive to provide a stay that transcends mere accommodation, offering a taste of contemporary European culture and a vibrant lifestyle akin to stylish urbanite travels.We look forward to seeing you again soon.Best regards,Guest Service Center Management
by A verified traveler
Posted 23 Nov 2024
Good hotel fun
Comment from Hotel Management
25 Nov 2024 by Guest Service Center Management, Hotel Management
Dear Guest,Thank you for this great review.We are delighted to hear that you found our resort to be both clean and well-maintained, reflecting our commitment to excellence in hospitality.Your appreciation for our attentive service and the curated amenities in our rooms is truly rewarding for us. It is our aspiration to provide an experience that transcends accommodation, and it is heartening to know that we have succeeded in this endeavor during your stay.We look forward to welcoming you back soon.Kind regards,Guest Service Center Management
by A verified traveler
Posted 21 Nov 2024
From the used cigarette butt found in our food to the full pool closure mid week for construction it was not a pleasant getaway. The staff did not care to make anything right they just wanted to give excuses. This is not a vip or luxury resort in any way. They solely cater to bottle service on Friday and Saturday’s for the party goers that flock to the scene on the weekends. During the week it’s a construction zone to prepare for the next weekend.
Comment from Hotel Management
22 Nov 2024 by Guest Service Center Management, Hotel Management
Dear Kerry,Thank you for taking the time to share your review.We are truly sorry to hear that certain aspects of your stay did not meet your expectations. We take pride in our commitment to providing an experience that transcends accommodation, and it is disheartening to learn of any instance where we fall short of this aspiration.While we are renowned for our spirited atmosphere inspired by contemporary European culture, we regret that the music from our venues and the preparation for our new beach concept TAMARA may have disrupted the tranquil experience we strive to offer.We understand that the pool closure for construction was an inconvenience and we are looking into how we can better communicate such necessary developments to our guests in the future. Please know that our team values every opportunity to ensure our guests feel cared for, and we apologize if we did not convey this effectively during your visit.We hope that you will return in the future for a more enjoyable stay.Kindest regards,Guest Service Center Management
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Guest Service Center Management., Hotel Management
Dear Yvonne,Thank you for sharing your experience with us.We regret that your stay was not ideal and that the service and attention did not exceed your expectations. We would have loved to know more details on the areas and services you feel we should improve. Still, we invite you to revisit us so we can show you the changes we are constantly making.Best regards.
by A verified traveler
Posted 15 Nov 2024
Comment from Hotel Management
15 Nov 2024 by Guest Service Center Management., Hotel Management
Dear Andrea,Thank you for sharing your experience with us.We are happy to know you had a great time at our beautiful resort while you were pampered and taken care of by our amazing staff. We would be honored to host you again to continue exceeding your expectations.Best regards
by A verified traveler
Posted 5 Nov 2024
Overall, the hotel and service were great. This is our go to hotel when in Cabo. Unfortunately, the preference to Taboo customers versus hotel customers for pool beds is unfortunate, especially when occupancy is at an all time low. Also, the $50 usd charge for late check out well before the check in time during low occupancy is unfortunate. Other than this, great location and a walk to everything
Comment from Hotel Management
6 Nov 2024 by Guest Service Center Management, Hotel Management
Dear Jenna,Thank you for the time taken to share your experience of staying with us.We are delighted to hear that our hotel is your preferred choice in Cabo, and it is wonderful to know that the location and proximity to local attractions continue to enhance your stay.Your commendations on our hotel's condition and the cleanliness of your room underscore our commitment to providing an aspirational experience that resonates with the stylish urbanite traveler. We regret to hear about your concerns regarding the pool bed allocation and the late check-out charge. While we strive to ensure that all our guests enjoy the vibrant atmosphere of ME, inspired by contemporary European culture, we are continually refining our guest services to meet everyone's expectations. Your feedback is invaluable to us in this ongoing process.It is also pleasing to note your satisfaction with the room amenities, although we acknowledge there's always room to elevate the experience further, in line with the exclusive Mediterranean-inspired lifestyle that ME embodies.The entire team hopes we can welcome you back on a future occasion.Kindest regards,Guest Service Center Management
by A verified traveler
Posted 5 Nov 2024
Good stay, staff was amazing.
Comment from Hotel Management
6 Nov 2024 by Guest Service Center Management, Hotel Management
Dear guest,Thank you for sharing your experience with us.We are delighted to hear that our staff made a positive impact on your experience; their dedication is indeed a reflection of our commitment to aspirational guest service.Regarding the room amenities, we take pride in curating a space that is inspired by contemporary European culture, ensuring an experience transcending accommodation. While we are pleased with your appreciation of the hotel's condition, we acknowledge your remark on room cleanliness. We constantly strive to maintain the highest standards of cleanliness and guest satisfaction.It would be a pleasure to welcome you back.Best wishes,Guest Service Center Management
by A verified traveler
Posted 5 Nov 2024
Comment from Hotel Management
5 Nov 2024 by Guest Service Center Management., Hotel Management
Dear Maricela,Thank you for sharing your experience with us.We are happy to know you had a great time at our beautiful resort while you were pampered and taken care of by our amazing staff. We would be honored to host you again to continue exceeding your expectations.Best regards
by A verified traveler
Posted 29 Oct 2024
Comment from Hotel Management
30 Oct 2024 by Guest Service Center Management., Hotel Management
Dear Morgan,Thank you for sharing your experience with us.We regret that your stay was not ideal and that the service and attention did not exceed your expectations. We would have loved to know more details on the areas and services you feel we should improve. Still, we invite you to revisit us so we can show you the changes we are constantly making.Best regards.
