Ratings based on 287 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Aug 2024 on Hotels
Comment from Hotel Management
10 Aug 2024 by Cecile Lambrecht General Manager, Hotel Management
Dear Sir/Madam,We are glad that we could provide you with pleasant vacation and that we receive this perfect rating. We hope that we will have the honor to welcoming you back.Thank you and sincere regards
by A verified traveler
Posted 26 Jun 2024
Comment from Hotel Management
29 Jun 2024 by Hotel Management, Hotel Management
Dear Sir/Madam,Thank you for your feedback from your recent stay with us. We are keen to listen to you so please drop us an email to let us know how we can improve your experience. We would appreciate reaching out to us. Kind Regards,
by A verified traveler
Posted 25 Jan 2024 on Hotels
Comment from Hotel Management
28 Jan 2024 by Cecile Lambrecht General Manager, Hotel Management
Dear Sir/Madam,We are glad that we could provide you with pleasant vacation and that we receive this perfect rating. We hope that we will have the honor to welcoming you back.Thank you and sincere regards
by A verified traveler
Posted 19 Jan 2024 on Hotels
Comment from Hotel Management
28 Jan 2024 by Cecile Lambrecht General Manager, Hotel Management
Dear Sir/Madam,We are glad that we could provide you with pleasant vacation and that we receive this perfect rating. We hope that we will have the honor to welcoming you back.Thank you and sincere regards
by A verified traveler
Posted 8 Dec 2023 on Travelocity
Comment from Hotel Management
28 Dec 2023 by Cecile Lambrecht General Manager, Hotel Management
Dear Sir/Madam,We are glad that we could provide you with pleasant vacation and that we receive this perfect rating. We hope that we will have the honor to welcoming you back.Thank you and sincere regards
by A verified traveler
Lovely resort but for the older traveller
Posted 7 Dec 2023 on HotelsWe had one of the first 3 renovated rooms which was very spacious and well appointed. Great position for us in a quiet area and very private terrace. Big resort with lovely grounds, bar areas and even its iwn shops and inly 2 minute walk from El Gouna Downtown for dinner and shopping.
The oy downside for us was the pool areas ate too small for the complex as very cramped. The main pool (fitness) had constant music and quite loud but only German language or organ style instramental but not modern. It sounded like childrens TV music or happy clappy. Would not appeal to most so thankful our room did not overlook here. Although all ages were here it was mostly over 70s so maybe why the odd choice of music.. But a livy space and great staff throughout.
Comment from Hotel Management
17 Dec 2023 by Hotel Management, Hotel Management
Dear Sir/Madam,Thank you for communicating your feedback regarding your recent stay with us. We are happy that you have enjoyed stay with us. We would like to let you know that we have noted your remarks, and we will look into them and take action. We will be happy to welcome you once again in the hotel.Kind Regards,
by A verified traveler
Posted 10 Oct 2023 on Hotels
El Gouna i samotný hotel jsou krásná místa. Personál v hotelu pracuje na pohodě dovolené a služby stále vylepšuje. Výborná kuchyně, kdy si své oblíbené najde každý. Mohu jen doporučit.
Comment from Hotel Management
14 Oct 2023 by Cecile Lambrecht General Manager, Hotel Management
Dear Sir/ Madam, It is a great pleasure to hear from you!We are pleased to read such great comments regarding your stay, and we would like to thank you for sharing them! We look forward to welcoming you back very soon!Best Regards,
by A verified traveler
Posted 22 Sep 2023
Staff are very friendly, high food quality and nice variety.
Comment from Hotel Management
27 Sep 2023 by Cecile Lambrecht General Manager, Hotel Management
Dear Sir/ Madam, Thank you for your wonderful feedback from your recent stay with us. Your kind words will be cascaded down to our team who will undoubtedly be very happy that they have left lasting impressions with you. It was a pleasure to welcome you to our resort and we hope you will visit us again shortly. Kind Regards, Cecile Lambrecht General Manager
by A verified traveler
Posted 19 Sep 2023
Comment from Hotel Management
14 Oct 2023 by Cecile Lambrecht General Manager, Hotel Management
Dear Sir/Madam,We are glad that we could provide you with pleasant vacation and that we receive this perfect rating. We hope that we will have the honor to welcoming you back.Thank you and sincere regards
by A verified traveler
Posted 7 Sep 2023 on Hotels
It was amazing trip with all services
Special thanks for Mr Saleh
Guest relation manager .
Food is great
Room is very clean and the view of the pool was amazing
Comment from Hotel Management
8 Sep 2023 by Cecile Lambrecht General Manager, Hotel Management
Dear Sir/ Madam, It is a great pleasure to hear from you!We are pleased to read such great comments regarding your stay, and we would like to thank you for sharing them! We look forward to welcoming you back very soon!Best Regards,
