Ratings based on 254 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from dublin
Posted 3 Jan 2025
This place is one of the best we have ever visited wigh mt family. Ms. Amani was the first to meet and greet. My family have very hogh standard when it comes to hotels rooms, but this hotel delivered very clean rooms. Ms. Spent alot of time to deliver anove and beyond our standard. The whole staff is friendly and walking around to deliver your dreams. Thanks for every one,
by A verified traveler from Glasgow
Posted 9 Dec 2024
Comment from Hotel Management
22 Dec 2024 by Guest service team , Hotel Management
Thank you very much for your review and please could you provide us with more details about your review.Thank you and Best Regards Amany AmirGuest relation
by A verified traveler
Posted 30 Nov 2024
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Comment from Hotel Management
5 Dec 2024 by Mohamed Amer, Hotel Management
Dear Mr.Khaled, Greetings from Sheraton Miramar Resort El Gouna, Thank you very much for your review, we are so sorry that we didn't meet expectations upon check-in, please accept our sincere apologies for any confusion that happened and I hope to accept our apology and enjoy the rest of your stay and hopefully that you like the suite and beachfront room, please feel free to contact us anytime and we will be happy to assist you Thank you and Best Regards Mohamed Amer Assistant Front Office Manager
by A verified traveler
Posted 22 Nov 2024
Loved El Gouna ….hotel had no atmosphere…anything nice you had to pay extra for even though we were all inclusive…poor mini bar in room not even a beer or wine in it, so if you wanted a drink on your balcony u had to walk far as big hotel …setting lovely but only ate in hotel once as everyone looked miserable, probably disappointed like us , so went out to eat every day too ..as the food we ate once was very average…we had fabulous meals out but obviously cost us …would never go back to hotel …but would go back to El Gouna .
Comment from Hotel Management
22 Nov 2024 by Mohamed Amer, Hotel Management
Dear Ms.Ann Marion,Thank you for taking the time to tell us about your experience Please accept my sincerest apologies for any inconvenience you encountered. I do appreciate your feedback, which is most valuable to us. we treat all comments with the utmost seriousness I see from your comment that you are not happy with our All-inclusive concept however it; 's including all the drinks including tasty local wine and beer as well, we are refilling the mini bar with all soft drinks every day As far as the culinary offer is concerned, we would like to emphasize that the vast majority of our guests rate our food very positively. However, if there are any grounds for complaint, our team is always on hand to offer solutions and rectify any dissatisfaction immediately.We hope you will give us the opportunity to convince you of the quality of our service again during a future stay.Kind regards,Your Sheraton El Gouna TeamMohamed Amer
by A verified traveler
Posted 1 Nov 2024
Amazing
Comment from Hotel Management
22 Nov 2024 by Mohamed Amer, Hotel Management
Dear Mr.Charles,Thank you very much for your nice review and for your recommendation. It is always a pleasure to receive positive feedback. I will share your feedback with the rest of our team.Best RegardsMohamed AmerHotel Management
by A verified traveler
Posted 28 Oct 2024
Deluxe room is old and need a renovation the suite is perfect
Comment from Hotel Management
22 Nov 2024 by Mohamed Amer, Hotel Management
Dear Mr.Sameh,Thank you for taking the time to tell us about your experience, Thank you very much for bringing this matter to our attention and please be informed that all the beachfront rooms are renovated now.Best wishes Mohamed AmerHotel Management
by A verified traveler
Posted 19 Oct 2024
Comment from Hotel Management
22 Nov 2024 by Mohamed Amer, Hotel Management
Dear Mr.Antony,Thank you for taking the time to rate our hotel. We would like to receive more details about your experience at the Sheraton Miramar Resort El Gouna. Thank you Best regards Maria Mohsen Guest Service Team Best wishes Mohamed AmerHotel Management
by A verified traveler
Posted 1 Oct 2024
Comfortable space , friendly staff
Comment from Hotel Management
22 Nov 2024 by Mohamed Amer, Hotel Management
Dear Mr.Philip Lionel,Thank you very much for staying with us and for sharing your experiences. It makes us truly happy to read, that you were fully satisfied during your stay We are looking forward to seeing you again in our hotelI'm happy to hear you enjoyed your stay with us and that our staff was up to your expectations Best wishes Mohamed AmerHotel Management
by A verified traveler
Posted 13 Sep 2024
Comment from Hotel Management
22 Nov 2024 by Mohamed Amer, Hotel Management
Dear Mr.David,Thank you for taking the time to rate our hotel. We would like to receive more details about your experience at the Sheraton Miramar Resort El Gouna. Thank you Best regards Maria Mohsen Guest Service Team Best wishes Mohamed AmerHotel Management
by A verified traveler
Posted 9 Sep 2024
Comment from Hotel Management
22 Nov 2024 by Mohamed Amer, Hotel Management
Dear Mr.Nader,Thank you for taking the time to rate our hotel. We would like to receive more details about your experience at the Sheraton Miramar Resort El Gouna. Thank you Best regards Maria Mohsen Guest Service Team Best wishes Mohamed AmerHotel Management
