Ratings based on 535 Verified Reviews
3.5 Room cleanliness
3.4 Service & staff
3.4 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Nov 2024
Dog poop not picked up no bags in the back, although I had my own, maybe it would encourage people in the back to use them for their dogs poop☺️
Sure would be nice to have coffee, on the premises, had to go next door to holiday inn
Comment from Hotel Management
26 Nov 2024 by Hotel Management , Hotel Management
Dear Michelle,Thank you for your positive review! We are glad to hear you had an enjoyable stay at Extended Stay America. We appreciate your feedback about the availability of dog waste bags and coffee and will take it into consideration for future improvements. We hope to welcome you back soon for another great experience.Sincerely,Hotel Management
by A verified traveler
Posted 24 Nov 2024
We did not feel relaxed - very agitated
Comment from Hotel Management
25 Nov 2024 by Sincerely, Hotel Management, Hotel Management
Dear Enrique,Thank you for choosing to stay with us and sharing your experience. We strive to provide a serene atmosphere for our guests, and we regret that we fell short of your expectations during your stay. Your feedback is invaluable, and we will look into ways to enhance the environment for future guests. We hope to invite you back soon and provide a more enjoyable experience.Sincerely,Hotel Management
by A verified traveler
Posted 17 Nov 2024
by A verified traveler
Posted 17 Oct 2024
Easy to find, accessible to freeway, food, shopping
Comment from Hotel Management
18 Oct 2024 by Hotel Management, Hotel Management
Dear Diallcy,Thank you for your wonderful review! We are thrilled you found Extended Stay America convenient and easily accessible to the freeway, food, and shopping. We look forward to welcoming you back for another great stay in the future.Sincerely,Hotel Management
by A verified traveler
Posted 15 Oct 2024
I had a clean room which is the main thing I look for. Bed was very comfortable as well
by A verified traveler
Posted 27 Sep 2024
Excelent
Comment from Hotel Management
14 Oct 2024 by Hotel Management, Hotel Management
Dear Francisco, Thank you for staying at Extended Stay America and for your generous rating. We love reading comments like yours, as our goal is to ensure an excellent and memorable experience for every guest. We appreciate you sharing your feedback, and we look forward to seeing you again soon.Sincerely,Hotel Management
by A verified traveler
Posted 23 Aug 2024
Yuyyyyyyyyyyy
by A verified traveler
Extra charge for towel, cleaning ect...
Posted 10 Aug 2024 on HotelsExtra charge for towel, cleaning, sampoo, ect.
Very dirty, dust amd stain on the bed.
Price vs qaulity is not worth it.
Comment from Hotel Management
11 Aug 2024 by Hotel Management , Hotel Management
Dear Jong, We sincerely apologize for the inconvenience you experienced during your stay. It is disappointing that the cleanliness and extra charges did not meet your expectations. While we acknowledge some of the amenities are chargeable, we aim to provide the best service and comfortable accommodations that make your stay memorable. So we regret your experience was less than your expectations. Your feedback is valuable, and we will address these concerns with our team to ensure improvements are made. We appreciate your honesty and hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Management
by A verified traveler
Posted 4 Aug 2024
by A verified traveler
Posted 1 Aug 2024
The staff were really nice welcoming and helpful
Comment from Hotel Management
1 Aug 2024 by Hotel Management, Hotel Management
Dear Saif El.Naser, Thank you for sharing your experience with us! We're delighted that our location near the shopping mall was convenient for you. At Extended Stay America, we strive to provide a great stay for all our guests. We look forward to welcoming you back soon.Sincerely,Hotel Management
