Ratings based on 449 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Nov 2024
Staff was very friendly. Hotel was run down. Bed would sometimes shake - no idea why. Breakfast was good.
Comment from Hotel Management
28 Nov 2024 by Holiday Inn Express Hotel & Suites El Dorado, Hotel Management
Thank you for your feedback! We’re glad to hear you found our staff friendly and enjoyed the breakfast. However, we sincerely apologize for the issues you encountered with the condition of the hotel and the bed. This is not the experience we strive to provide, and we will look into these concerns to improve the comfort and quality of our accommodations. We hope you’ll consider staying with us again in the future for a more enjoyable experience. Thank you again for sharing your thoughts!
by A verified traveler
Posted 29 Sep 2024
Comment from Hotel Management
29 Sep 2024 by Holiday Inn Express Hotel & Suites El Dorado, Hotel Management
We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we hope to have an opportunity to leave you with a better impression.
by A verified traveler
Posted 25 Sep 2024
The front desk clerks we're great. That being said, the hotel houses many near-by oil refinery workers which was evidenced by the oil stained bathtub and walls. The bottoms of my feet were black after walking on the filthy carpet and tile. No bathroom fan or plug for the tub drain. The grounds we're covered in weeds, and the grass hadn't been mowed in at least 6 weeks. The pool area's trash can was overflowing with empty beer cans from the previous night, and the bottom of the pool was covered with dirt. DO NOT STAY HERE unless of course you are an oilfield kinda person!!!!!!
Comment from Hotel Management
25 Sep 2024 by Holiday Inn Express Hotel & Suites El Dorado, Hotel Management
Thank you for your candid feedback. We appreciate your compliments about our front desk staff, but we are truly sorry to hear about the issues you encountered during your stay. Cleanliness and maintenance are top priorities for us, and your comments regarding the tub, carpets, grounds, and pool area will be shared with our management team to address immediately. We strive to provide a pleasant experience for all our guests, and we sincerely apologize for falling short in your case. We hope you will consider giving us another opportunity to improve your experience in the future.
by A verified traveler
Posted 21 Sep 2024
It is an older hotel and the tub in our bathroom had black mold.
Comment from Hotel Management
22 Sep 2024 by Holiday Inn Express Hotel & Suites El Dorado, KS, Hotel Management
Thank you for your feedback, and I’m truly sorry to hear about the black mold in your bathroom tub. That is not acceptable, and we appreciate you bringing this to our attention. Cleanliness is a top priority for us, and we will address this issue with our housekeeping team immediately to ensure it is resolved.We understand that staying in an older hotel can come with challenges, and we are committed to making improvements where necessary. We appreciate your comments and hope you’ll consider giving us another chance in the future. Thank you again for sharing your experience.
by A verified traveler
Posted 4 Sep 2024
Young lady at front desk was a great help getting me booked an extra day.
Comment from Hotel Management
5 Sep 2024 by Holiday Inn Express Hotel & Suites El Dorado, KS, Hotel Management
Thank you so much for the review! I’m glad to hear that you’re enjoying your experience with us. We are committed to providing a pleasant experience for each of our guests and it's great to know that we’re meeting this goal.
by A verified traveler
Alarms!
Posted 27 Aug 2024 on HotelsThe alarm clock went off in our room at midnight and woke us up in the middle of the night! then the next morning the people next to us had their alarm going off at 6 AM for 30 minutes before I had to call the desk then they turned it off and came back on 30 minutes later for another 15 minutes and I had to call again and I continued to go off All morning until we left!!! when I told the front desk all they did was apologize, but we were up two hours early and my husband was not very happy!!1
Comment from Hotel Management
28 Aug 2024 by Holiday Inn Express Hotel & Suites El Dorado, KS, Hotel Management
We are sorry to hear about your bad experience and we have sent your feedback to the General Manager to address with our staff. Again, we apologize and we hope you will consider giving us another chance to improve your next stay with us.
by A verified traveler
Posted 20 Aug 2024 on Hotels
Comment from Hotel Management
20 Aug 2024 by Holiday Inn Express Hotel & Suites El Dorado, KS, Hotel Management
Thank you for being our guest and for sharing about your visit. We truly value our guests' comments and concerns. Your recommendation is appreciated, and we look forward to welcoming you again.
by A verified traveler
Posted 19 Aug 2024
Verrry dated. The floor in our room was so crooked the drawers kept coming open by themselves. Had to put the chair in front to keep from running into it. Elevator was scary. Felt like it was going to crash
Comment from Hotel Management
20 Aug 2024 by Holiday Inn Express Hotel & Suites El Dorado, KS, Hotel Management
We're sorry we did not meet your expectations. Thank you for being our guest.
by A verified traveler
Posted 12 Aug 2024 on Hotels
Comment from Hotel Management
13 Aug 2024 by Holiday Inn Express Hotel & Suites El Dorado, KS, Hotel Management
Thank you for taking the time to tell us about your experience at the Holiday Inn Express Hotel & Suites El Dorado. Customer experience and satisfaction are our priorities. Thank you for choosing our hotel, and we look forward to your next visit with us.
by A verified traveler
Posted 5 Aug 2024 on Hotels
Comment from Hotel Management
6 Aug 2024 by Holiday Inn Express Hotel & Suites El Dorado, KS, Hotel Management
We are happy to hear you had a positive experience with us! We value your input and we look forward to another opportunity to serve you in the future.
