Ratings based on 752 Verified Reviews
3.5 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from Oak Park
Posted 25 Nov 2024
It is fine
by A verified traveler
Posted 24 Nov 2024
by A verified traveler
Posted 17 Nov 2024
by A verified traveler
Posted 13 Nov 2024
Front desk staff was quite helpful. They were prompt in answering my questions, too.
by A verified traveler
Posted 9 Nov 2024
Pictures of property are very deceiving. Room was subpar for Baymont standards. Refrigerator leaked water all over floor, telephone and tv not working, no outlet to charge telephones, no in room safe or clock radio as advertised, caulking in tub was cracked and missing in spots, sink faucet was broken and ceiling tiles in bathroom needs to be replaced as there was open gaps to ceiling space. With all those issues in room did not stay long enough for breakfast. Must say the room was clean and smelled fresh.
by A verified traveler
Posted 29 Oct 2024
Maybe once a week cleaning in our room after 4 days of asking.
by A verified traveler
Posted 27 Oct 2024
Comment from Hotel Management
27 Oct 2024 by Lee, Hotel Management
Dear Valued Guest,We would like to extend our heartfelt thanks for choosing to stay with us at Baymont by Wyndham in Eldorado, Kansas. It was a pleasure to have you as our guest, and we hope you enjoyed a comfortable and pleasant stay.Your satisfaction is our top priority, and we hope that our services met your expectations. Should your travels bring you back to the area, we would be delighted to welcome you again.Thank you once more for choosing Baymont by Wyndham. Safe travels, and we hope to see you again soon!
by A verified traveler
Posted 24 Oct 2024
We had upstairs room and the stairway to the second level had carpeting which was very worn and had pieces of food and dirt on it. We only stayed 2 nights and couldn't wait to leave. Rooms were just ok. Bed was very noisy, creaked every time you moved or rolled over. We paid for King bed but it felt like a queen. Very small king. Shower water wasn't very warm. We only received 2 bath towels and 2 wash cloths, no hand towels. When I went down to office to get hand towels they gave me more bath towels? I guess they don't have hand towels? No daily maid service. You have to bring your dirty towels to office to get clean replacement ones. Parking lot had people loitering around and down stairs guests had doors open to their rooms. If I was alone and not with my husband I wouldn't have stayed one night.
Comment from Hotel Management
27 Oct 2024 by Lee, Hotel Management
Thank you for staying with us at Baymont Inn & Suites. We are truly sorry to hear that your experience did not meet your expectations during your recent visit. Please accept our sincere apologies for any inconvenience you may have encountered.Your comfort and satisfaction are our top priorities, and we deeply regret falling short of that standard. We are committed to addressing the issues you faced and ensuring they do not happen again in the future.If there's anything specific you would like to share, or if there is anything we can do to make it right, please don't hesitate to reach out to us. We value your feedback and would love the opportunity to welcome you back for a much better experience.
by A verified traveler
Posted 15 Oct 2024
They overbooked and night before my reservation they called and told me they canceled my reservation for the week.
Comment from Hotel Management
16 Oct 2024 by Lee, Hotel Management
"Thank you for your understanding regarding the change in your reservation at Baymont Motel. We've successfully processed your cancellation and appreciate your attention to this matter. Should you need to rebook in the future or if you have any other questions, please feel free to reach out. We look forward to serving you in the future."This response avoids an apology while maintaining a positive and professionaltone.Thank you
by A verified traveler
Posted 15 Oct 2024
Comment from Hotel Management
27 Oct 2024 by Lee, Hotel Management
Dear Valued Guest,We would like to extend our heartfelt thanks for choosing to stay with us at Baymont by Wyndham in Eldorado, Kansas. It was a pleasure to have you as our guest, and we hope you enjoyed a comfortable and pleasant stay.Your satisfaction is our top priority, and we hope that our services met your expectations. Should your travels bring you back to the area, we would be delighted to welcome you again.Thank you once more for choosing Baymont by Wyndham. Safe travels, and we hope to see you again soon!
