Ratings based on 27 Verified Reviews
4.4 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Dec 2020
Attentive service and clean, cozy rooms. Superb location but slightly overpriced considering the meals and drinks that are included.
by A verified traveler
Posted 20 Feb 2020
by A verified traveler from Here and There
Posted 11 Jan 2020
I’ve lived in El Salvador for almost four years and this is easily the nicest beach hotel I’ve seen. The rooms are spacious and relaxing; the pools (yes, multiple!) are beautiful; the food was delicious with options for different dietary needs; and the service was attentive and helpful without hovering. And THE BEACH. The beach is incredible. This area is known for surfing, but it is also fantastic for families and people looking for a bit of quiet space. The beach is sandy, not rocky, and although the waves can be good for surfing, closer in to shore, they are gentle and safer for young children than many other beaches in El Salvador, where the waves can be large and rough. A surprise bonus — the quality of the spa treatments. Both the masseuses and the products used were excellent and the spa itself is in a secluded part of the property, perched above the sea with amazing views and a cool breeze. The staff (including gardeners and security, as well as the restaurant and lobby staff) were helpful and friendly; they truly made us feel welcome and at home. The only criticisms we might offer were that the beds were a bit hard (though we still slept soundly every single night!) and the signage could be a bit clearer, especially when arriving and trying to find the reception area. Some areas could use a fresh coat of varnish or paint, although everything is in good condition. But the wonderful things at Las Flores far outweigh these minor points; this place is paradise
by A verified traveler
Posted 14 Nov 2019 on Orbitz
Comment from Hotel Management
22 Nov 2019 by Las Flores Resort, Hotel Management
Muchas gracias por su puntuacion.
Cualquier otra cosa, estamos a la orden.
Saludos de Las Flores Resort!
by A verified traveler from Redwood City, CA
Posted 11 Sep 2019 on Orbitz
Cons:
-Hot tube was unclean and did not have proper jet function.
- Lawn chair’s had mold on them.
-WiFi signal was weak and only worked in the lobby and restaurant area.
-Land line phone in the room did not work. Outgoing calls had to be done in the reception area.
Pros:
-service at all levels was help and informative.
-Food provided was better than expected and dining schedule well thought out
conclusion: The price was extremely high so were my expectations. Sadly the overall maintenance of the room and all the facilities were unacceptable. Money not well spent. In my opinion Las Flores has wrongly taken my business due to false advertising of amenities and the room’s condition.
Comment from Hotel Management
11 Sep 2019 by Rodrigo Barraza - Director, Hotel Management
Hello Mr Clark.
We are sad to hear about your bad experience. We have been having some extreme weather and this makes it more challenging for us for maintenance issues like energy and the wifi signal, even having a power generator for these outages. We do apologize for the hot tube which we tried to repair as soon as we noticed it wasn’t working and we would like to make it up for you in a future experience if this is possible.
We hope you had a good trip going back home and wish you all the best from Las Flores Resort family.
Rodrigo Barraza - director.
by A verified traveler
Disappointed
Posted 6 Aug 2019 on HotelsNot what I expected. I can go on and on about my experience but I just don’t have the time to do it. In summary this place was expensive and I don’t mind paying good money but I certainly expect good service in return. Would not recommend staying here. Look elsewhere.
Comment from Hotel Management
7 Aug 2019 by Las Flores Resort family, Hotel Management
Helllo,
When you get some time, can you please send us some feedback about our services and the experience you had. This is helpful for us to learn how we can improve our services and standards since all our team is always making a strong effort to provide the best experience but there can be some issues that can happen since we are in such a remote location or we are also human to make mistakes.
Any input would be greatly appreciated.
Thanks from Las Flores Resort family.
by A verified traveler
Posted 6 Aug 2019
Comment from Hotel Management
7 Aug 2019 by Las Flores Resort family, Hotel Management
Hello,
Thanks for your feedback.
Best regards from Las Flores Resort!
by A verified traveler
Posted 25 Apr 2019 on Hotels
by A verified traveler
Posted 23 Mar 2019
Great place, great location, and the staff really takes care of everything.
Comment from Hotel Management
25 Mar 2019 by Las Flores Resort, Hotel Management
Thank you for your feedback. We make our best effort to deliver high quality personalized services following sustainable development guidelines. We hope to sea you soon! 😊
Best regards from Las Flores Resort family!
by A verified traveler
Posted 18 Mar 2019
This hotel is an all inclusive resort on an almost exclusive beach, good food and beautiful views. Although a bit expensive, it is a beautiful and comfortable hotel, better than many I have visited in El Salvador.
Comment from Hotel Management
19 Mar 2019 by Las Flores Resort, Hotel Management
Thank you for your comments.
Our mission is to be a leader in resort business in El Salvador, supported by a passion for service quality team that works with warmth and above all, solid ethic values for a responsible management which, in an efficient manner, contributes to a sustainable development.
We hope that you had a quality experience with us and hope you come back to see improvements!
Best regards from Las Flores Resort family.
