Ratings based on 247 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Beeville
Posted 26 Sep 2024
Nice place
Comment from Hotel Management
27 Sep 2024 by Hotel Manager, Hotel Management
Dear Jose,Thank you for your 4 out of 5 rating! We’re glad to hear that you found our hotel to be a nice place. Your feedback is important to us, and we’re always looking for ways to enhance our guest's experiences. If you have any specific suggestions for improvement, please feel free to share. We look forward to welcoming you back for an even better stay next time!Sincerely, Hotel Manager
by A verified traveler
Posted 19 Sep 2024
Nice staff Clean place to stay...
Comment from Hotel Management
20 Sep 2024 by Hotel Manager, Hotel Management
Dear John,Thank you for your kind words! We’re thrilled to hear that you found our staff nice and our place clean. Providing excellent service and a welcoming environment are top priorities for us, and your feedback reassures us that we’re on the right track. We appreciate you taking the time to share your experience and look forward to welcoming you back for another wonderful stay!Sincerely, Hotel Manager
by A verified traveler
Posted 8 Sep 2024
Comment from Hotel Management
9 Sep 2024 by Hotel Manager, Hotel Management
Dear James,Thank you for your amazing perfect rating! We are overjoyed to hear that you had a wonderful experience with us. Your kind words motivate our team to continue delivering excellent service. We can’t wait to welcome you back for another fantastic stay!Sincerely, Hotel Manager
by A verified traveler
Posted 3 Sep 2024
Carpet was a little dirty and the room smelled like mildew.
Comment from Hotel Management
4 Sep 2024 by Hotel Manager, Hotel Management
Dear Keith,Thank you for your feedback regarding your recent stay. I apologize for the issues you encountered with the carpet and the mildew smell in your room. Cleanliness is important to us, and we will address these concerns with our housekeeping team to ensure they are resolved. We appreciate your input and hope to have the opportunity to improve your experience on your next visit.Sincerely, Hotel Manager
by A verified traveler from Beeville
Posted 22 Aug 2024
Great deal
Comment from Hotel Management
23 Aug 2024 by Hotel Manager, Hotel Management
Dear Jose,Thank you for your feedback! We're delighted to hear that you found your stay to be a great deal. Our goal is to provide exceptional value and service to all our guests. If you have any specific highlights or suggestions, we’d love to hear them. We look forward to welcoming you back soon!Sincerely, Hotel Manager
by A verified traveler
Posted 17 Aug 2024
Very Very lit up property
Comment from Hotel Management
19 Aug 2024 by Hotel Manager, Hotel Management
Dear Monica,Thank you for your positive rating of 4/5! We’re thrilled to hear that you found our property to be very lit up. A well-lit environment is important for both safety and ambiance, and we’re glad you enjoyed it. If there are any other aspects of your stay that you’d like to share or suggestions for improvement, please let us know. We look forward to welcoming you back soon!Sincerely, Hotel Manager
by A verified traveler
Posted 14 Aug 2024
We could’t put the airco down er wat very cold and dry in the room.
Comment from Hotel Management
15 Aug 2024 by Hotel Manager, Hotel Management
Dear Marcia,Thank you for your feedback and for rating us 3 out of 5. We apologize for the discomfort you experienced with the air conditioning in your room. Your comfort is our priority, and we understand how important it is to have a pleasant environment. We will investigate this issue to ensure it’s addressed for future guests. We appreciate your insights and hope you’ll give us another chance to provide a better experience.Sincerely, Hotel Manager
by A verified traveler from Beeville
Posted 29 Jul 2024
Nice area and prperty very clean. A lamp did not have a working light bulb. It was very loud early but later it iwas more tolerable the noise.
Comment from Hotel Management
30 Jul 2024 by Hotel Manager, Hotel Management
Dear Jose,Thank you for your feedback. We’re pleased to hear that you found our property very clean and appreciated the nice area. We apologize for the inconvenience caused by the non-working lamp and the noise issues. Our team will address the lamp to ensure it’s fixed promptly. We are also reviewing our noise management to improve the overall experience for our guests. Thank you for bringing these matters to our attention. We hope to have the opportunity to provide you with a more comfortable stay in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 23 Jul 2024
No power during my stay
Comment from Hotel Management
24 Jul 2024 by Hotel Manager, Hotel Management
Dear Garcia,I am truly sorry to hear about the power outage you experienced during your stay. This is certainly not the level of service we strive to provide, and I understand how disruptive and inconvenient this must have been. Please know that we are investigating the issue to prevent such occurrences in the future. Your feedback is valuable in helping us improve our services. If there is anything specific we can do to address this matter or if you have any further concerns, please feel free to contact us directly. We hope to have the opportunity to make it right and provide you with a better experience in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 9 Jul 2024
Did not supply enough towels. We only had 2. Due to hurricane Beryl, no power at property for my second day stay. Did not advise occupants any updates just posted paper on window no refunds due to power outage.
Comment from Hotel Management
10 Jul 2024 by Hotel Manager, Hotel Management
Dear Frank,Thank you for sharing your feedback. We apologize for the inconvenience you experienced during your stay, particularly regarding the towel supply and the communication during Hurricane Beryl. We understand how important it is to keep our guests informed, especially during unexpected situations like power outages. We will review our procedures to ensure better communication in the future. We appreciate your understanding and hope to have the opportunity to provide you with a more satisfactory experience on your next visit.Sincerely, Hotel Manager
