Ratings based on 190 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
The resort and staff were exceptional. The food and drinks were fantastic also. David transported us to our room safely and politely and held the doors for us as well as verified our drivers upon arrival. We will definitely recommend the hotel and return.
by A verified traveler from Methune
Posted 9 Nov 2024
Would stay here again. Staff was pleasant, rooms as expected and great location.
by A verified traveler from Scottsdale
Posted 3 Sep 2024
by A verified traveler
Posted 20 Aug 2024
Staff was very kind. Had issue with street noise and party noise. Beside that, the hotel was very convenient. Near by grocery stores and main tourist areas. The restaurant and the breakfast buffet was very good.
by A verified traveler
Posted 17 Aug 2024 on Orbitz
The staff were so welcoming and caring. It really felt like home while I was there. Roxanne was particularly amazing!
by A verified traveler
Posted 2 Aug 2024
staff and service were incredible.
Comment from Hotel Management
8 Aug 2024 by Natalia Echeverry , Hotel Management
Dear Ali Berke,Thank you so much for your kind words and for sharing your experience at Ermita Cartagena. We are thrilled to hear that our staff and service exceeded your expectations and contributed to an incredible stay.We truly appreciate your recognition and are committed to continuing to provide the best possible service to our guests. If there is anything else we can assist you with on future visits, please do not hesitate to let us know.We look forward to welcoming you back soon.
by A verified traveler
Posted 20 Jul 2024
Very nice location; you can walk almost everywhere from here. Plus you have a transportation service at no cost. Front desk people are super nice, friendly and they willing to help you at any time. Definitely I will recommend it.
Comment from Hotel Management
24 Jul 2024 by Natalia Echeverry , Hotel Management
Dear Ruth,Thank you for your fantastic review! We are thrilled to hear that you enjoyed our convenient location and complimentary transportation service. It's wonderful to know that our front desk team made such a positive impression with their friendliness and willingness to help.Your recommendation means a lot to us, and we look forward to welcoming you back to Ermita, Cartagena in the future.
by A verified traveler from Santa monica
Posted 15 Jul 2024
Right outside the walled city so walking distance to it, but in a residential type meighborhood, not a place you should walk around. Hotel stand alone was great, has ever type lounge you would want. Friendly and helpful, sweet staff!
Comment from Hotel Management
16 Jul 2024 by Natalia Echeverry , Hotel Management
Dear Sheila, Thank you for sharing your experience with us. We're glad to hear that you found the hotel's location convenient and enjoyed the proximity to the walled city. We appreciate your feedback regarding the neighborhood and will take it into consideration.It's wonderful to know that you enjoyed our hotel's amenities and found our staff to be friendly, helpful, and sweet. Your kind words mean a lot to us.We look forward to welcoming you back to Ermita soon!
by A verified traveler
Posted 1 Jul 2024
I liked that it was quiet. It had a nice pool. The breakfast buffet had many choices to pick from. The staff was nice and helpful
Comment from Hotel Management
9 Jul 2024 by Natalia Echeverry , Hotel Management
Thank you for your lovely feedback! We’re delighted to hear that you enjoyed the quiet atmosphere, our nice pool, and the diverse breakfast buffet. It’s wonderful to know that our staff was nice and helpful during your stay. We look forward to welcoming you back to Hotel Ermita, Cartagena!
by A verified traveler
Posted 30 Jun 2024
Very clean and unique boutique hotel very close to District Histórico and across road from beach with clear view to waterfront. If you like smaller hotels with adequate amenities and a boutique feel you will like this option. Also if you plan to spend multiple days dining, shopping, and exploring the Old City this is a great location with Ubers costing < $4 US to go to and from.
Comment from Hotel Management
9 Jul 2024 by Natalia Echeverry , Hotel Management
Thank you so much for your kind review! We’re thrilled to hear that you enjoyed our boutique atmosphere and convenient location. It’s great to know that you found our amenities adequate and appreciated the ease of exploring the Old City with affordable Uber rides.We hope to welcome you back for another memorable stay soon!
