Ratings based on 199 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Aug 2024 on Hotels
Amazing stay. Beautiful historical building from the 16th Century and it was once the university of Catalina. Room is big. Breakfast was great, too. The highlight is the spa and the building itself. Will definitely come back if I come back to El Burgo de Osma.
by A verified traveler
Posted 8 Jul 2024 on Hotels
by A verified traveler from Lake Oswego
Posted 16 May 2024
Great service, excellent breakfast buffet. Great Thermal Spa!
by A verified traveler
Posted 29 Jan 2023 on Hotels
by A verified traveler from Tel Aviv
Posted 15 Apr 2022
The spa is really amazing. The area is good for resting and walking. The amenities are not the quality and the type expected, but it’s not really so important.
by A verified traveler
Posted 18 Jul 2020
Great stay despite Covid times, it was nice to have the spa pool all for myself.
by A verified traveler
eekend covid trip
Posted 14 Jul 2020 on HotelsNice stay, safety measures taken!!
by A verified traveler
Posted 2 Jul 2019
This is the worst place we stayed in Spain. Probably the worst place we’ve stayed in years. It claims to be a good hotel because it is a renovated monastery with a spa (architecture is beautiful) but it’s lack of customer service and basic hotel amenities make this hotel a 3-star at its best.
1. Horrible customer service experience. Staff act like they are doing you a favor when speaking to you and give you attitude when you ask questions.
2. Staff had no information (or knowledge) about the hotel itself or the area (beyond the small town). The only comment they kept repeating was that our room fee didn’t include the spa, which we already knew. How about what it includes? We received attitude when we asked about wineries around the Duero area. Staff was rude and told us there were no wineries close by. We knew we were not in the most centric wine area like Peñafiel, but we are within an hour of world-known wines here! We came here (out of the way) thinking the hotel was better than other options around the whole Duero area (what a mistake).
3. Bad for children. Our kid was invisible at this place. Kids area is never open. Outdoor pool was not mentioned to us. There was no water for her in room (2 small bottles for the whole stay), etc.
4. No basic amenities such as conditioner, body lotion, water, coffee maker/kettle, in the room. As mentioned above, the room included two small water bottles for the whole stay and the empty bottles were left in the room.
5. In-room dinni
Comment from Hotel Management
3 Jul 2019 by Management Team, Hotel Management
Dear customer,
Thank you for sharing your experience with us. This feedback is very important for us.
As we were spoken yesterday in person I feel terribly sorry to know that your experience with us was negative.
Regarding the customer experience related, I feel terribly sorry to know that you felt like that, our first goal is our guests’ satisfaction, so we will use your commentaries to improve our quality.
Reference the wine’s information we are sorry to know that our information given was not enough, it is true that the Duero’s River is a famous wine’s area, but in this area the famous winery begin in San Esteban de Gormaz (10 minutes by car). Also, we informed you our collaboration with “Lagar de Isilla” winery, we are sorry to knot that you did not chose this option.
Moreover, as I informed you personally, our children area open Saturday and Sunday. We have this information in the main children area door, in the rooms and at reception. We are sorry to know that this issue was not positive for you.
About the amenities mentioned, I explained you that Castilla Termal has a non-plastyc policy and we offered our guest the best eco option to enjoy the experience with us. Also, we have all amenities need at your disposal at reception.
Finally, we hope you trust Castilla Termal in the future, as I informed you we have another hotel called “Castilla Termal Monasterio de Valbuena” very close to the best wineries in the world. I wish you a happy stay in Spain.
Kind regards,
Management Team
by A verified traveler
Posted 30 Jun 2019
Fue una sorpresa para mi mujer, para nuestra décima aniversario. Fue un acierto total una hotel muy tranquilo con un Spa muy bonito. Todo el personal muy amable. Vamos a volver seguramente.
by A verified traveler
Great stay
Posted 20 Jun 2019 on HotelsAmazing building and spa facilities are state of the art - near the cathedral and great breakfast- highly recommendable
