Ratings based on 30 Verified Reviews
3.9 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from Copenhagen
Posted 6 Aug 2018
Terrible hotel where the only positive thing is the location. The communication in booking and in general at the hotel is not existing. An example is the bar that opened at random times during the week and the staff did not know anything about it.
We booked a room with breakfast and access to spa. Turned out that the spa access was only once during the week - BAD communication. But the worst was the condition of the spa area. It was all very old and only half of the features that worked. The thermal room was not warm, no moist in the steam room, showers that didn't work, cold pool was not cold and only half of the jets in the big pool work. Terrible condition.
The location of the hotel is beautiful. BUT in the terrace area garbage was all over the floor, chairs were laying around and piled in corners. Tables were not cleaned and broken glass was on the floor.
The breakfast was just ok. But again the curtains were dirty, shades were torn - looked terrible.
by A verified traveler from UK
Ok for Couples
Posted 3 Apr 2018Beautiful setting and the room was really nice and warm. On arrival we were felt with well and room was pre warmed for us as it was chilly out. There is nothing for children to do at the hotel and no menu for children. Restaurant staff were friendly but one was rude. During the day could not get a coffee or any service. Kids not allowed in the pool. Need to drive out from hotel if you need to entertain kids. Saying that, for couples I would say it is nice for a couple of days or so and lovely countryside to explore. Families with toddlers would find it a bit awkward.
by donald from Sandiacre
Peace and quiet
Posted 2 Oct 2015 on HotelsA quiet peaceful location ideal for relaxation. Very good and cheap meal in the restaurant with adequte breakfast.
by A verified traveler
Enjoyed It!
Posted 1 Jul 2015 on HotelsGreat hotel!
by A verified traveler
es un hotel muy acogedor l
Posted 19 Sep 2018 es un hotel muy acogedor en una zona envidiable mucha naturaleza vistas increíbles, el spa es mejorable
by A verified traveler
Descuidado
Posted 15 Sep 2018Descuidado, poco profesional
Calidad comida escasa
by A verified traveler
Posted 5 Sep 2018 on Hotels
Es un lugar precioso y muy original.
by A verified traveler from Madrid
Entorno muy bueno, hotel en mejoras
Posted 20 Aug 2018
Pros: Las vistas, el exterior del hotel, la experiencia en el SPA, el personal
Cons: atención telefónica, decoración del interior del hotel y habitaciones
Location: buena ubicación, aislado pero a la vez cerca del pueblo de Mataelpino. Posibilidad de hacer actividades de bicicleta, senderismo y montar a caballo
Nos ha gustado la experiencia, tanto del alojamiento como del SPA. El hotel está situado en un entorno muy bueno, la construcción exterior es bonita (piedra) y dispone de una terraza y un comedor con muy buenas vistas. El personal ha sido muy agradable
Como puntos de mejora: se nota que el hotel está en reformas, y las necesita porque hay cosas que están muy anticuadas, tanto en el hotel como en el SPA. Y también deben mejorar la atención telefónica, ya que intenté hablar con ellos por teléfono días previos a la visita y me fue imposible a pesar de intentarlo en varios días y horarios.
by A verified traveler from Madrid
Decepción
Posted 21 Jun 2018Esperaba un trato y calidad como cuando era El Bosque, y lejos de lo imaginado. El viernes no pude acceder al Spa porque no tenía reserva de hora y tuve que esperar al domingo, dato que no se especifica cdo se reserva!!!. No se puede acceder al Spa desde la habitación con albornoz como antiguamente, y la cena “degustación” de batalla. Desayuno correcto. Instalaciones en lugar maravilloso pero mal gestionadas y descuidadas.
by A verified traveler from Aqui
Posted 31 May 2018
