Ratings based on 973 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Nov 2024
A/c didnt work nor tv channels
by A verified traveler
Posted 25 Nov 2024
Comment from Hotel Management
25 Nov 2024 by Esteve - Front Office Manager, Hotel Management
Dear Melissa,Thank you so much for your perfect 5/5 rating! We’re delighted to know you had such a great stay with us. We look forward to welcoming you back soon for another outstanding experience.Best regards,
by A verified traveler
Posted 24 Nov 2024
Comment from Hotel Management
24 Nov 2024 by Esteve - Front Office Manager, Hotel Management
Dear Xavier,Thank you for your 4/5 rating! We’re glad to hear you had a positive experience with us. If there’s anything we can do to make your next stay even better, we’d love to hear your suggestions.We hope to welcome you back soon!Kind regards,
by A verified traveler
Posted 23 Nov 2024
great Hotel
Comment from Hotel Management
24 Nov 2024 by Esteve - Front Office Manager, Hotel Management
Dear Dustin,Thank you for your wonderful 5/5 rating! We’re delighted to hear that you enjoyed your stay and truly appreciate your support. We look forward to welcoming you back for another exceptional experience soon.Best regards,
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Esteve - Front Office Manager, Hotel Management
Dear Darren,Thank you for taking the time to rate your stay with us. We’re glad you had a positive experience overall, and we’d love to know how we can make your next visit even better. Your feedback is invaluable as we continuously strive to improve.We hope to welcome you back soon!Kind regards,
by A verified traveler
Posted 9 Nov 2024
The location was very convenient. We were greeted by a very friendly female staff member who accommodated us with an earlier check-in. The room was clean and served our purpose. The breakfast was pretty bad but the service was good. The electric in the gym didn’t work most of the people so the treadmill and lights didn’t work. Otherwise, it was pretty quiet in that area and close to the airport bus. The male staff members were not as welcoming except for the day we checked out. Don’t expect luxury and buy your own breakfast and it’s a good place to stay.
Comment from Hotel Management
14 Nov 2024 by Esteve - Front Office Manager, Hotel Management
Dear David,Thank you for sharing your experience with us. We're glad to hear that our location and early check-in made your stay more convenient, and that you found the area quiet and accessible. We’re sorry to learn that the breakfast didn’t meet your expectations and that there were issues with the gym equipment. We'll make sure these points are addressed. Your feedback on our staff’s hospitality is also valuable, as we strive to provide a warm welcome to all our guests. We hope to have the opportunity to improve on these points during your next visit.Best regards,
by A verified traveler
Posted 5 Nov 2024
The staff was helpful and very informative. The rooms look sharp and clean, very comfortable bed and plenty of space to move around.
Comment from Hotel Management
14 Nov 2024 by Esteve - Front Office Manager, Hotel Management
Dear Joel,Thank you for sharing your positive experience! We’re thrilled to hear that our team was helpful and provided the information you needed. It’s great to know you enjoyed the clean, well-designed room, comfortable bed, and spaciousness. We look forward to welcoming you again soon!Best regards,
by A verified traveler
Posted 21 Oct 2024
The room is very clean and modern however, without a closet there is no room to place two suitcases except for maybe under the bed. With a short two night stay, we did not unpack but if we had, there is no dresser drawer space or actual closet. Just hanging space beside the bathroom sink.
Love the location and staff.
Comment from Hotel Management
25 Oct 2024 by Esteve - Front Office Manager, Hotel Management
Dear Steve,Thank you for your detailed feedback. We’re glad to hear you enjoyed our location and the warm service from our team! Your comments on storage space in the room are very valuable, and we understand how more room for luggage can improve comfort during your stay. We’ll take this into account as we continuously work to enhance our rooms’ functionality.We hope to welcome you back for another enjoyable stay!Best regards,
by A verified traveler
Posted 13 Oct 2024
Nada especial más allá de lo normal, algunas deficiencias en la habitación como control remoto de la tele que no servía, fuimos a cambiarlo por otro y el siguiente no sirvió tampoco, el chico de la recepción tuvo que desconectar el TV hasta que al próximo día pudieron conseguir un remoto válido. Dos luces fundidas en el cuarto, problema también resuelto al siguiente día después de ser reportando. El precio del desayuno es caro. Por lo demás, es un hotel limpio, buen olor, una piscina chula en el último piso, gimnasio y vapor.
Comment from Hotel Management
15 Oct 2024 by Esteve - Front Office Manager, Hotel Management
Estimado Radel,Gracias por compartir su experiencia con nosotros. Lamentamos los inconvenientes que experimentó con el control remoto de la televisión y las luces en su habitación. Nos alegra saber que ambos problemas fueron resueltos, aunque no de manera inmediata, y apreciamos su paciencia.En cuanto al precio del desayuno, tomamos nota de su comentario para revisarlo con nuestro equipo. Nos complace que, a pesar de estos detalles, haya disfrutado de la limpieza, el buen ambiente y las instalaciones como la piscina, el gimnasio y el baño de vapor.Esperamos tener la oportunidad de mejorar su experiencia en el futuro.Atentamente,
by A verified traveler
Posted 4 Oct 2024
My husband and I stayed at this locations for 4 nights, we enjoyed the location and service provided. We were able to enjoy the rooftop pool one day outside of our daily sightseeing. The location is very accessible walking to many locations and there is also a metro stop right near the hotel. Would stay again.
Comment from Hotel Management
9 Oct 2024 by Esteve - Front Office Manager, Hotel Management
Dear Christopher,Thank you for your wonderful review! We’re delighted to hear that you and your husband enjoyed your stay, including our convenient location and service. It’s great that you had the chance to relax at the rooftop pool during your sightseeing trip. We’re happy to know that our proximity to various attractions and the nearby metro stop made your stay even more enjoyable.We look forward to welcoming you both back in the future!Kind regards,
