Ratings based on 804 Verified Reviews
4.7 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from London
Posted 1 Oct 2024
Whilst the hotel’s location is convenient, the condition of the property was poor. The bathroom door was a sliding one and we couldn’t close ours at all meaning no privacy. The wood at the bottom of the door had completely rotten and was in a bad state. What’s disappointing is, this is clearly not a new issue - why has it has been left like that and still offered to guests? Not worth the money.
by A verified traveler
Posted 30 Sep 2024
We noticed after checkin that the sliding bathroom door was damaged at the bottom and we couldn’t close it. After notifying the front desk and even showing a picture they did nothing to fix it. Did not offer to move us either. It’s weird to not be able to close the bathroom door. The coffee machine was not working either, even after notifying them of this they did nothing. A lady that worked evenings gave great recommendations for dinner though.
by A verified traveler from Rifaa
Posted 25 Sep 2024
Very Good
Comment from Hotel Management
28 Sep 2024 by Sunita Shrestha - Front Desk Agent, Hotel Management
Dear Soukaina,Thank you so much for sharing your experience in Room Mate Gerard with us!We are very happy to read that you loved your stay.Whole team is looking forward to welcoming you again very soon in Room Mate Hotels! Warm regards, Sunita ShresthaFront Desk
by A verified traveler
Posted 22 Sep 2024
Wonderful staff and hotel was very comfortable
Comment from Hotel Management
28 Sep 2024 by Sunita Shrestha - Front Desk Agent, Hotel Management
Dear Versha,Thank you so much for sharing your experience in Room Mate Gerard with us!We are very happy to read that you loved your stay and the staff were attentive throughout your stay with us.We look forward to welcoming you again very soon in Room Mate Hotels! Warm regards, Sunita ShresthaFront Desk
by A verified traveler
Posted 21 Sep 2024
Comment from Hotel Management
21 Sep 2024 by Jorge Tomas Front desk, Hotel Management
Thank you for your feedback! We're delighted to hear that you enjoyed our location and found our staff to be friendly. We look forward to welcoming you back for another great stay!
by A verified traveler
Posted 12 Sep 2024
It's such a great hotel to stay at! It was clean and in such a walkable area. The restaurants around were so good to eat at. Staff was helpful and were able to call taxis whenever needed. Would stay here again!
Comment from Hotel Management
21 Sep 2024 by Jorge Tomas Front desk, Hotel Management
Dear Gail,Thank you so much for your kind words! We're thrilled to hear that you enjoyed our clean rooms, convenient location, and the nearby restaurants. It's great to know that our staff could assist you with taxis and help make your stay more comfortable. We can't wait to welcome you back for another stay!
by A verified traveler
Posted 5 Sep 2024
Friendly staff and great location
Comment from Hotel Management
21 Sep 2024 by Jorge Tomas Front desk, Hotel Management
Dear Carmela,Thank you for your feedback! We're delighted to hear that you enjoyed our location and found our staff to be friendly. We look forward to welcoming you back for another great stay!
by A verified traveler from Mamaroneck
Posted 3 Sep 2024
We enjoyed our four night stay. Breakfast had more than enough choice each morning and the staff was very attentive to my request for gluten free bread.
The room was clean and the bed comfortable. The front desk staff were helpful and friendly.
The only thing that stuck out as a negative was the horrible art/statue in the entryway. Everytime we entered the front door it startled me. It was not pleasant to look at either.
Comment from Hotel Management
21 Sep 2024 by Jorge Tomas Front desk, Hotel Management
Dear Sarah,Thank you for your detailed feedback and for choosing to stay with us for four nights! We're delighted that you enjoyed our breakfast options, especially the gluten-free bread, and found the room clean and comfortable. It's also great to hear that our front desk staff made your stay welcoming and pleasant.We sincerely apologize that the art in the entryway was unsettling for you. We appreciate your input and will share your thoughts with our team to see how we might improve the experience for all guests. We hope to welcome you back in the future!
by A verified traveler
Posted 30 Aug 2024
This small boutique hotel was amazing! The staff was amazing, smiling, and extremely helpful. Went above and beyond as if they were a concierge desk. The location is perfect on a very quiet street and close enough to walk into the center of everything! Rooms are small but clean, and the bathroom is the star of the room. Pool area lacks luster but I didn’t come to sit a pool. Perfect hotel for my travel needs. Highly recommend!!
Comment from Hotel Management
30 Aug 2024 by Magdalena. Front Desk Agent, Hotel Management
Dear James,Thank you for your nice review, we feel flattered after reading how you felt staying at our property, the customer service is our main goal, and we are extremely happy to achieve your expectations. We hope to see you again soon. Kind regards,
by A verified traveler
Posted 29 Aug 2024
Really nice stay. Just seemed like lots of trash in surrounding streets and some homeless people. Which I guess is now common in most bigger cities.
Comment from Hotel Management
30 Aug 2024 by Magdalena. Front Desk Agent, Hotel Management
Dear Gabriel,Thank you for taking your time to review us on Expedia and we are glad to know that you have enjoyed your stay.Looking forward to welcoming you back again.With our best wishes.
