Ratings based on 828 Verified Reviews
4.7 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Nov 2024
by A verified traveler
Posted 24 Oct 2024
by A verified traveler
Posted 22 Oct 2024
Fantastic location - great staff & lovely hotel!
Comment from Hotel Management
25 Oct 2024 by Sol Madrid Front Desk, Hotel Management
Dear Anna, Thank you very much for sharing your experience with us. We are delighted to hear that you were satisfied with our excellent location and the friendliness of our staff. We look forward to welcoming you back in the future! Best regards,
by A verified traveler
Posted 12 Oct 2024
Comment from Hotel Management
21 Oct 2024 by Jorge Tomas Front desk, Hotel Management
Dear Susan,Thank you so much for your high rating! We are delighted that you had a positive experience at our hotel. Even though you didn’t leave specific comments, your rating means a lot to us and encourages our team to continue providing excellent service.We look forward to welcoming you back in the future!Best regards,
by A verified traveler
Posted 11 Oct 2024
excellent location
Comment from Hotel Management
20 Oct 2024 by Jorge Tomas Front desk, Hotel Management
Dear Deborah,Thank you for choosing our hotel for your stay. We are very glad you trusted us. As you may have noticed, we have an excellent location that allows our guests to enjoy the best the city has to offer, all within walking distance.We look forward to welcoming you again in the future.Best regards,
by A verified traveler
Posted 6 Oct 2024
😃
Comment from Hotel Management
10 Oct 2024 by Jorge Tomas Front desk, Hotel Management
Dear Anna,Thank you for your positive feedback! We're thrilled to see that you had a great experience. We look forward to welcoming you back soon! Best regards,
by A verified traveler
Posted 4 Oct 2024
They had a fantastic daily breakfast buffet and knowledgeable staff .
Comment from Hotel Management
10 Oct 2024 by Jorge Tomas Front desk, Hotel Management
Dear Larry,Thank you for your wonderful feedback! We are thrilled to hear that you enjoyed our daily breakfast buffet and found our staff to be knowledgeable. It’s always great to know when guests appreciate the service and amenities we offer.We hope to have the pleasure of welcoming you back for another fantastic stay soon!Best regards,
by A verified traveler from Morgantown
Posted 3 Oct 2024
The front desk was very helpful
Comment from Hotel Management
10 Oct 2024 by Jorge Tomas Front desk, Hotel Management
Dear Christopher,Thank you for your kind feedback! We are delighted to hear that you found our front desk team to be very helpful. Providing excellent service is a priority for us, and we are glad to know our team made a positive impact during your stay.We hope to have the pleasure of welcoming you back soon!Best regards,
by A verified traveler from London
Posted 1 Oct 2024
Whilst the hotel’s location is convenient, the condition of the property was poor. The bathroom door was a sliding one and we couldn’t close ours at all meaning no privacy. The wood at the bottom of the door had completely rotten and was in a bad state. What’s disappointing is, this is clearly not a new issue - why has it has been left like that and still offered to guests? Not worth the money.
Comment from Hotel Management
4 Oct 2024 by Jorge Tomas Front desk, Hotel Management
Dear Christopher,Thank you for taking the time to share your feedback. We sincerely apologize for the condition of the bathroom door and for any inconvenience it caused during your stay. This does not reflect the high standards we aim to maintain, and we completely understand your frustration regarding the lack of privacy and the state of the door.Please rest assured that we take your comments very seriously. We have already informed our maintenance team to address this issue immediately to ensure it is resolved and does not affect future guests. We deeply regret that this oversight impacted your experience with us.Your satisfaction is important to us, and we would love the opportunity to restore your confidence in our hotel. Please feel free to contact us directly if you decide to visit us again, and we will do our best to make your next stay a much better one.Thank you again for your feedback, and we hope to welcome you back in the future.Kind regards,
by A verified traveler
Posted 30 Sep 2024
We noticed after checkin that the sliding bathroom door was damaged at the bottom and we couldn’t close it. After notifying the front desk and even showing a picture they did nothing to fix it. Did not offer to move us either. It’s weird to not be able to close the bathroom door. The coffee machine was not working either, even after notifying them of this they did nothing. A lady that worked evenings gave great recommendations for dinner though.
Comment from Hotel Management
10 Oct 2024 by Jorge Tomas Front desk, Hotel Management
Dear Jeannette,Thank you for taking the time to share your experience with us. We sincerely apologize for the inconveniences you encountered during your stay. It is certainly not the level of service we strive to provide.We regret that the bathroom door and coffee machine were not addressed promptly after you brought them to our attention. This does not reflect our usual standards, and we will review these concerns with our team to ensure such issues are handled more effectively in the future.On a positive note, we’re glad to hear that one of our staff members was able to offer helpful dinner recommendations. We will make sure to pass along your kind words to her.Your feedback is very important to us, and we hope to have the chance to welcome you again and provide you with a much better experience.Best regards,
